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Bob Rohrman Toyota

Lafayette, IN

4.5
1,660 Reviews
Call Dealership (765) 588-9873

3900 South Street

Lafayette, IN

47905

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1,660 Reviews of Bob Rohrman Toyota

January 08, 2023

Did not meet my expectations - Service completed, but other issues made me question is I will return. More

by ASCOTT_THORNTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaden Rice
Report | Print
Jan 12, 2023 -

Bob Rohrman Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 07, 2023

I visited Bob Rohrman Toyota for a routine service visit. I was getting ready to drive out of state, and wanted to be sure my car would safely get me to and from my destination. All of the Rohrman team I wor More

by Vada.jackson
Recommend Dealer
Yes
Employees Worked With
Cannot remember my Service Tech’s name. However, everyone in the dept. was good to work with.
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Jan 07, 2023 -

Bob Rohrman Toyota responded

Thank you for choosing Bob Rohrman Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 07, 2023

I've purchased 6 cars from this dealership, and enjoyed driving each of them The service center is good, efficient, but the call/email/text reminder service is redundant and annoying for me. More

by AUNT.THRAX
Recommend Dealer
Yes
Employees Worked With
Larry Rainford
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Jan 07, 2023 -

Bob Rohrman Toyota responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Bob Rohrman Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

January 07, 2023

Very eager and willing to take the time to make sure you are getting the car you want. They go above and beyond to try and get you the very best deal. Friendly and courteous. This is my second vehicle purch More

by matthewdulin73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Vance, Dakota Rogers, Mike Pilkington
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Jan 08, 2023 -

Bob Rohrman Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 06, 2023

I have always been pleased with Toyota products. They are fuel efficient and comfortable with useful and convenient amenities. More

by BBROWN34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Austin, Ben Streitmatter, Drew Vance
Report | Print
Jan 07, 2023 -

Bob Rohrman Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 06, 2023

We had a great time! Staff is transparent and fun! They had a dunk tank and I had the pleasure of dunking my fiancé in it! It was filled with ice and, boy oh boy, was it More

by brewood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ZAC KINCH, Trevor Oakes, Travis Thayer, Mike Blaettner, Logan Plantenga, Mike Pilkington
Report | Print
January 06, 2023

I have returned a short survey which I hope you will refer to, I was not pleased with my service. More

by Lucytoby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot their name.
Report | Print
Jan 06, 2023 -

Bob Rohrman Toyota responded

Hi Lucytoby! I am so sorry about your dis satisfied service experience. I am having trouble locating an account by the username. I would like to further discuss your visit and do research on my end to address and coach my team. We strive for excellent service for our guests and I am sorry that we did not provide that to you. I am the Service Manager over Toyota, here is my email maddie.barton@rohrmanauto.com

January 04, 2023

Bad customer service! They did not accommodate customer needs & we’re very deceiving in their sales. More

by MEJIA.GRACIELA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stone Dalton
Report | Print
Jan 07, 2023 -

Bob Rohrman Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 04, 2023

Regular maintenance and any additional repairs are always completed without any return visits. The service writers are courteous and informative More

by Dave118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Cary
Report | Print
Jan 04, 2023 -

Bob Rohrman Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Dave, and look forward to your next visit.

January 04, 2023

A very friendly and helpful staff. Nice and clean facility. Very good communication as well . More

by Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Cary, Logan Plantenga, Matthew Yero
Report | Print
Jan 05, 2023 -

Bob Rohrman Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Toyota, we look forward to having you as one of our valued customers for many more years to come!

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