Bob Rohrman Toyota

Recommended much unnecessary work: $2,000. Overpriced per service. Instead of promised increase in mpg, decreased significantly. I do not trust you now nor will recommend you. Overpriced per service. Instead of promised increase in mpg, decreased significantly. I do not trust you now nor will recommend you. More

I'm satisfied with the service I received from the dealership. It went pretty quickly too even with a system update. dealership. It went pretty quickly too even with a system update. More

They answered all of our questions and worked with our schedule to complete the sale and address our concerns. schedule to complete the sale and address our concerns. More

I bought a wheel cover. The staff put it on as it takes two people to put it on. After a bit, they get it on and it stays on. Thanks to the check-in crew! The staff put it on as it takes two people to put it on. After a bit, they get it on and it stays on. Thanks to the check-in crew! More

Until our last visit we were quite satisfied. However, without warning, we were charged an exorbitant fee for using a credit card. That is inexcusable. However, without warning, we were charged an exorbitant fee for using a credit card. That is inexcusable. More

They definitely kept us looking at different options for vehicles within reason of our price range! Just didn’t feel like there was a lot of sporty mid size cars there for our price Range vehicles within reason of our price range! Just didn’t feel like there was a lot of sporty mid size cars there for our price Range More

The whole group I worked with was fantastic and did everything possible to get me in the car I have been looking for that is almost impossible to find in the Midwest. This is my second vehicle from Bob everything possible to get me in the car I have been looking for that is almost impossible to find in the Midwest. This is my second vehicle from Bob Rohrman in Lafayette and they have treated well both times. Thank you!!! More

Everyone I encountered was professional, polite and easy to work with. The experience was entirely hassle-free. Hands down the most pleasant car buying experience I’ve had. to work with. The experience was entirely hassle-free. Hands down the most pleasant car buying experience I’ve had. More

I came in for a Firmware update on my 2021 Rav4 XSE. My speech to text stop recognizing. I gave them the tech bulletin showing this would correct the issue and that showed a time of .8 hours to comple My speech to text stop recognizing. I gave them the tech bulletin showing this would correct the issue and that showed a time of .8 hours to complete. It took over two hours before Kaden came back to me to tell me my Infotainment screen no longer worked. The tech tried at least twice to update the firmware. Then he had the nerve to tell me that "sorry" you will need a new screen and you are out of warranty. It will be $1800, but good news, we should be able to get Toyota to cover $1000. It was late on a Friday night so Kaden said they would have to check the next day with Toyota about coverage. How would this not be covered in full as it was working when I brought it in to Rohrman? Frustrated, I was told I would no longer have the infotainment in the car until a new unit was installed. With me not being able to do anything, I walked to my car to leave. When I started my car, the existing infotainment unit worked just fine. I just had to reset to my personal settings. I walked back to Kaden, the service rep to tell him it was working. He was totally surprised. He went to get the technician, but he left for the night. Kaden had no clue why it was all of a suddenly working. This is totally unacceptable. Cars are getting more technical with all these computers. Your technicians better get some more training. No apology or explanation follow up after this experience. I would have given Zero Stars if it was an option. More

They take good care of their customers and they make sure things get done in a timely manner. things get done in a timely manner. More