Bob Rohrman Toyota

I took my 4Runner in to get something fixed back in November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in fo November of 2022 Then December my third rip in, I dropped it off and they had it for a week and still didn’t fix the issue I originally took it in for. This is now a month after I first contacted them about my issue and I was told they were going to do some research and and get back to me in the next 2 weeks. No one has ever contacted me since, but than I did get a questionnaire about my service on January 27th, I did NOT have anything done. I have not and will not return to Bob Rohrman for any service again. The service manager told me she is always there anytime, but never takes my calls nor returns them, she has someone else do it. Most of the service writers were great, but with a service manager that doesn’t backup her word and take care of the customer will allow her attitude to bleed into the others and take everyone down. She needs to “lead by example” and not “do as I say not as I do” attitude. I had said something to the financial department and one of the sales guys, but I guess it was a waste of time. This is not the first time I have said anything nor will it be my last, the surrounding dealerships are aware as well from Lafayette dealerships said something to me, so they had already been told as well as Muncie, Kokomo, Noblesville, Fort Wayne to Ann Arbor Michigan. If I am there you can guarantee I will say something. Poor Service 👎🏻 More

We enjoyed working with the people at Bob Rohrman, especially our salesman Larry Rainford. He treated us so well and was always willing to answer any questions we had during the process of buying. He especially our salesman Larry Rainford. He treated us so well and was always willing to answer any questions we had during the process of buying. He was never pushy, took his time with us, and treated us like family! More

Took keys told me where to wait, when done took me to cashier desk paid, but had to go back and ask where they parked car cashier desk paid, but had to go back and ask where they parked car More

Generally ok, but in this case I missed work to bring in truck for repairs after I was notified my part was in. Upon sitting there I was informed part was ordered wrong. I now have to bring back in another truck for repairs after I was notified my part was in. Upon sitting there I was informed part was ordered wrong. I now have to bring back in another day which is a problem. I was told they would give me 15% off the part for my trouble. Disappointed as this takes me away from my job and is extremely inconvenient More

We had done our research and knew the car we wanted and the price we wanted to pay, but were having trouble finding a good car at a good price. Until we came across Rohrman Toyota in Lafayette, IN. They ha the price we wanted to pay, but were having trouble finding a good car at a good price. Until we came across Rohrman Toyota in Lafayette, IN. They had our car with good carfax and a fair price. Our salesman, Larry Rainford, was straightforward, honest, and a pleasure to work with. We are so happy to have found a straightforward dealership with honest prices for used cars. And Larry’s helpful, honest, and friendly salesmanship sealed the deal. Thank you Larry, and here’s to 100,000 miles more on our new, used Honda Pilot! (Maybe even 120,000 more!) More

Great group of people who always strive to deliver a 5 star experience and in a timely fashion. star experience and in a timely fashion. More

They lied to me about my tire being unfixable. Another dealer fixed it perfectly fine. Another dealer fixed it perfectly fine. More

They took away the good coffee machine once Bob died. They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my r They don't put donuts or popcorn out anymore either. They try to charge $60 to change a $1 light bulb and have tried telling me I need to change my rear windshield wiper even though I had them replace it a week earlier! Very shady business practices. I wish there was a different Toyota service in town. More

Service sucks after you a make a purchase with them. They Ran off with your money smh. They Ran off with your money smh. More

Very good attention, good service and very detailed information about the vehicles. Many options were offered in order to make the right choice information about the vehicles. Many options were offered in order to make the right choice More