Bob Rohrman Kia

Bob Rohrman Kia responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Bob Rohrman Kia responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Mitch and hope you enjoy your new SUV. We truly appreciate your feedback!

Bob Rohrman Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Bob Rohrman Kia responded

Thanks for your feedback on your recent visit to Bob Rohrman Kia. I'm glad to hear that we were able to assist you and that you had such a positive experience.

Bob Rohrman Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Bob Rohrman Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

ADEANDA71 responded

Sticker price was $29,995 basically $30,000 we get back to finance manager we are financing almost $34000 we put $2500 down. he tried to explain it away. Would not give us the sticker in the window after we where done.. We get home very unsatisfied we call Qwen she told us she would work it out get us in a different vehicle. They call me Monday afternoon and tell me they will give me $24000 for the car back it has 170 MILES ON IT.. Slap in face .. They just added $3000 to sticker price. We traded it else where. But still this put us in a financial mess.. We Then took the paper in from dealer to get reimbursed for the added insurances. And some how that paper is lost. now they want us to fill out there paper and start all over. salesman Danny is young and new but great. He was having a hard time at knowing they do customers like they did us. The whole changing new sticker prices and not giving you window sticker WHEN FINISHED should be against the law. I have thought about calling channel 18 to do a story. I think the community should know what's going on at Bob Rohrman. Thanks, Alvin & Omie DeAnda 765-585-6964 call anytime.. I will give you the opportunity to make this right with us before i post publicly. And ask for a interview.

Bob Rohrman Kia responded

We're sorry to hear that you didn't have a fully satisfying experience, and would like to learn more and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Bob Rohrman Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Logan to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

Bob Rohrman Kia responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new 2022 Kia Seltos EX, and we thank you for choosing Bob Rohrman Kia!