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Bob Rohrman Honda

Lafayette, IN

4.6
853 Reviews

821 Sagamore Parkway South

Lafayette, IN

47905

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853 Reviews of Bob Rohrman Honda

June 11, 2021

Very expensive for labor costs on repairs. Do not waive Very expensive for labor costs on repairs. Do not waive the diagnostic fee like other dealers when problem is found and needs repair. Service represe More

by slashman_us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Adrian
Jun 28, 2021 -

Bob Rohrman Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 11, 2021

Justin Slaney was fantastic! Justin went above and beyond to personally deliver the car to my mother and patiently show her all the features. Thank you Justin! More

by TATE.PEARSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Slaney, Isaac Santana
Jun 11, 2021 -

Bob Rohrman Honda responded

It's fantastic to hear that Justin provided your mother with great customer service while assisting her, Tate! We truly appreciate you taking the time to leave us this fabulous review. Thank you for choosing Bob Rohrman Honda! We hope your mother enjoys her new purchase, Tate!

June 09, 2021

Kyle was very good at what we does. The finance guy got me out of there very fast. We are very satisfied with the new Honda CRV. More

by DORABABIAK
Recommend Dealer
Yes
Employees Worked With
Kyle Denny, Isaac Santana
Jun 10, 2021 -

Bob Rohrman Honda responded

Thank you, Dora, for choosing Bob Rohrman Honda, your feedback and rating mean a lot to us. We're glad Dora was able to help, and we hope to see you again!

June 07, 2021

Overall the service received was ok. Biggest issue was that I brought the car in a few years ago for the same problem and was told it was something else. After leaving the lot two years ago I immediately More

by lpestow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Adrian
Jun 26, 2021 -

Bob Rohrman Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 07, 2021

Bob Rohrman Honda has been my go-to for service for years. Staff is polite, explain things clearly, and make waiting as convenient as possible. They've kept me on the road and feeling safe about it for More

by MOCT2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Adrian
Jun 07, 2021 -

Bob Rohrman Honda responded

Thank you for your business and this review. We're happy to hear Adam and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2021

Ali and everyone who helped me (including the shuttle driver) were all great. They were friendly, knowledgeable, and kind. Thank you for getting to the bottom of my problem with my new honda CRV and fixi More

by HappyHondaOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali, Adam Adrian
Jun 07, 2021 -

Bob Rohrman Honda responded

Thank you for your very kind review. Ali and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Honda.

June 03, 2021

I worked with Steve Gates and he was just amazing. Steve got me in a 2021 CRV-EX (that I love by the way), he made the transaction for me stress free and no pressure tactics. He was able to get me right w More

by KAB0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Santana
Jun 03, 2021 -

Bob Rohrman Honda responded

Congratulations on your new vehicle! We are so glad that Steve had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new 2021 CRV-EX! We look forward to continuing to serve you in the future!

June 03, 2021

Walked in wanting an estimate on my car, after I got my estimate. I wanted to start looking at some accords. Kyle helped me compare different features per trim levels. One of my key features I wanted was l More

by KEVIN.RODRIGUEZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Denny, Isaac Santana
Jun 03, 2021 -

Bob Rohrman Honda responded

Kevin, Thank you so much for your wonderful review! We are thrilled that Kyle had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman Honda!

June 03, 2021

Really liked the salesman and finance manager. Not too pushy like most. Will definitely ask for them next time! Thanks Derrick Keener! Went in to just look and ended up buying a new vehicle. More

by GRUBB_CHERYL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Keener, Isaac Santana
Jun 04, 2021 -

Bob Rohrman Honda responded

Thank you so much, Cheryl, for your excellent review! We are so glad that Derrick and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

June 02, 2021

Took care of issues with our van and informed us of other issues that we could address on our own or at a later time. Friendly helpful staff. The service to drop me off at work/pick me up at work really help More

by WICKFAMILY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Adrian
Jun 02, 2021 -

Bob Rohrman Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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