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Bob Mills Mitsubishi

Jacksonville, NC

4.1
302 Reviews

2150 N Marine Blvd

Jacksonville, NC

28546

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302 Reviews of Bob Mills Mitsubishi

January 26, 2021

Can't say enough about how helpful and friendly the staff is, especially our salesman Scott. Scott went above and beyond to help us get the vehicle we were wanting. He found it at one of their other lots, he More

by Lisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elijah Ridges, Scott Faulkner
January 25, 2021

I would give them one star if I could. I simply inquired about a vehicle I saw on the lot when I was driving by one night after they were closed. There was no price of the vehicle online so I did an inquire More

by roreilly1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Whitney Rosech
Mar 08, 2021 -

Bob Mills Mitsubishi responded

Thank you for your feedback. I have reviewed your inquiry in depth. I do apologize if there was any miscommunication and I am curious if you've mixed us up with someone else. Our pricing is upfront on our website, and it's on the vehicles on our lot as well. We do offer a 24 month, 24k mile warranty with the vehicle at no additional cost to you which is another reason that leads me to believe you've maybe mixed us up with someone else as I don't see any discussion about warranty and this is something included. Your request for more information did not come over to us with any comments about home delivery. We sent you an email stating that it was still available and that we had some appointment times open and you responded and scheduled an appointment to come and see it. We pulled the vehicle up and had it ready for you for your scheduled appointment, and called you to see if you would still be able to make it. You rescheduled a couple of times, and you then inquired about our financing options and that is where we left off. I again do apologize we were truly unaware you wanted a home delivery and we can make those arrangements. Please let me know what we can do to assist you with your next vehicle purchase and home delivery!

January 23, 2021

I called and came in at 6:45pm for the last appointment of the day, but everyone was friendly and very helpful. Paris was phenomenal. This was my first solo car purchase, so I was super skeptical at first. More

by Toni.626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paris Butler
January 09, 2021

Went to dealer preapproved for payments of 200 to 500 or below. After 1 1/2 hr drive to dealer, left after all day of 700+ payments is all they could do with a large down payment. poor selection of trucks a More

by stephenwrice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelsey White
Jan 09, 2021 -

Bob Mills Mitsubishi responded

Mr. Rice, Just to clarify, unfortunately we do not dictate your payment. Your payment is based on your credit profile and trade equity which effects key factors like your interest rate, in return effecting your payment. Your payment is entirely dependent on your situation and the vehicle you’ve chosen. You were prequalified through another company who paired you with us, your initial application does not consider your trade. There are many variables that you have to take into consideration, and we are sorry that we weren’t able to work something out as we do everything we can do help our customers. We appreciate your feedback as we learn from feedback to grow and get better every day. Please let us know if you have any questions at all and we would be happy to help answer them!

December 22, 2020

I would like to start by saying this dealership and it’s partner dealer Bob’s Bargain Center have some of the best customer service I’ve experienced by far. I started off at the bargain center and after a y More

by abullin1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paris Butler
November 18, 2020

As usual, the Bob Mills Mitsubishi service department was excellent! Amazing service with a courteous and professional attitude! I wouldn’t ever think of taking my vehicle anywhere else!!!! More

by Mary Linton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Mariano, Bill Jones
September 21, 2020

How can I express our gratitude for a blessing in disguise!!! Chris Oden went out of his way on a Sunday family day to work with his Gm!! Getting us in our family vehicle!! No stress!! I never went t More

by mj7985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Oden
September 14, 2020

Scott was wonderful. He didn’t try and push any sales on us and walked us through the process stress free. He is someone who keeps his word and when they make a deal the deal sticks. This location was very More

by patsy_hendrix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Faulkner
August 11, 2020

No after sale help Worst after care ever. once the sale was made and the money changed hands the car stopped. was vehicle was net clean. took in for detail and detailer More

by Disgruntled
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Faulkner
June 20, 2020

Came in for my oil change and inspection today. Sabina was super friendly as always setting my appointment up. Bill and Chris got my car in early with the highest level of professionalism. Excellent custo More

by Mary Linton
Recommend Dealer
Yes
Employees Worked With
Chris Hammond , Sabina Mariano, Bill Jones
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