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Bob Johnson Toyota

Rochester, NY

4.4
704 Reviews

3399 W. Henrietta Rd.

Rochester, NY

14623

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704 Reviews of Bob Johnson Toyota

December 27, 2021

This is the second vehicle from Dorschel. They are very easy to work with. They are always fair with trade-ins. More

by jstedge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kimball
December 11, 2021

Our salesperson Michel was very professional and personable. She was very helpful during and after the whole purchasing process. We have purchased 7 vehicles from this dealership and have always b More

by Val
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michel Wasserman
November 28, 2021

Love my new (used) vehicle. The service was great and everyone was so kind. Thank you again !! More

by brenda9061
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jessica tanney
November 26, 2021

I have gotten my last 3 vehicles from Dorschel Toyota. The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was of More

by edc1808
Recommend Dealer
No
Employees Worked With
Michele Wasserman, and a rude manager
August 28, 2021

We saw on their website a car we liked. Stopped in and met Mark Fujimura. Loved dealing with him. Will definitely go back as long as he is there More

by scottmalone64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark F.
August 25, 2021

Got an oil change for 185$, mecanic decided to change cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took More

by elmoujiadil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jessica tanney
June 09, 2021

Getting a tire rotation? Or an oil change? Be prepared to wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my las More

by Kkfritz5171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
3 different ones
May 04, 2021

Purchased a car back in September before I purchased the car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspectio More

by Alexdabossdon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin/Shawn
February 16, 2021

I first started dealing with Dorschel in 1996 when it was a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. N More

by DickG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fujimura
January 12, 2021

I purchased a Sienna in 2009 from Dorschel and had the best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no long More

by jk93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Montalbano
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