Bob Johnson Toyota
Rochester, NY
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704 Reviews of Bob Johnson Toyota
Our salesperson Michel was very professional and personable. She was very helpful during and after the whole purchasing process. We have purchased 7 vehicles from this dealership and have always b personable. She was very helpful during and after the whole purchasing process. We have purchased 7 vehicles from this dealership and have always been pleased with the sales & service departments. Kudos to Michel and Dorschel. More
I have gotten my last 3 vehicles from Dorschel Toyota. The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was of The Black Friday deal that was emailed to me was total BS and a waste of my time. I filled out the online worksheet as the email wanted, but was offered $1700 less when in the showroom. It was a scam designed to get me in the door. Never again More
We saw on their website a car we liked. Stopped in and met Mark Fujimura. Loved dealing with him. Will definitely go back as long as he is there met Mark Fujimura. Loved dealing with him. Will definitely go back as long as he is there More
Got an oil change for 185$, mecanic decided to change cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took cabin and engine filter( that I just replaced a week ago) without asking me, ignoring the front end noise I mentioned( clearly a loud bearing ), took the entire day for nothing. They use to communicate better about the work done, under the new name now they are just draining your pockets . More
Getting a tire rotation? Or an oil change? Be prepared to wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my las wait over an hour and 15 minutes EVERY time! It would be nice if they let you know beforehand. This is the third time and will definitely be my last!! More
Purchased a car back in September before I purchased the car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspectio car I asked then could they fix the breaks before I picked up the car nothing was fixed my sales rep told me the car should’ve never passed inspection to be on the lot then they were rude when it came to fixing it and didn’t do a good job because the problem is reoccurring car leaks and all More
I first started dealing with Dorschel in 1996 when it was a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. N a Buick dealership, That was before the days of their Clear, Simple, Different policy that I have enjoyed with the last 3 Tundra’s purchased there. Now there is no high pressure sales pitch and pointing out the deficiencies of your trade. They treat you as an equal and assist you in making a rational decision towards your making your next purchase. The price they quote you and value for your trade is what you get you sign the final papers, no surprises. It was a pleasure working with Mark Fujimura and I would recommend Dorschel to anyone looking for their next vehicle. More
I purchased a Sienna in 2009 from Dorschel and had the best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no long best experience with Dorschel and the Sienna, so I decided to try again. My experience this time started a bit rocky, with a salesman that is no longer employed at Dorschel, but was saved when I was given Frank Montalbano in his place. Frank went above and beyond to improve my experience and make sure that I left a satisfied customer. Frank was awesome to work with. More