Bob Johnson Toyota
Rochester, NY
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704 Reviews of Bob Johnson Toyota
Five Star Service My 5th automobile with this dealer. The first was great and has only improved since. Frank Gattellaro is a pleasure to work with and a true profession My 5th automobile with this dealer. The first was great and has only improved since. Frank Gattellaro is a pleasure to work with and a true professional. The receptionist is friendly and courteous and remembered my name and salesperson two days later!!! Amazing Dealership!! More
Mark Fujimura Service Mark Fujimura was very friendly and very helpful. He showed us a variety of vehicles to make our decision easier for purchase. We would like to work w Mark Fujimura was very friendly and very helpful. He showed us a variety of vehicles to make our decision easier for purchase. We would like to work with him in the future. More
Great Experience I have not needed to shop for a car in 19 years and I was dreading it, but my experience at Dorschel was very positive. The salesman was easy to talk I have not needed to shop for a car in 19 years and I was dreading it, but my experience at Dorschel was very positive. The salesman was easy to talk to and knowledgeable. With their large inventory, he found just the car I was looking for. All the options I wanted and the right color as well. The test drive was great. He explained all the different features. I really like the "clear, simple, different" philosophy they have at Dorschel. I would definitely recommend this dealer. More
Makes Car Buying Easy The Dorschel slogan "clear. simple. different." really is true to the T. Both my husband and I now have Toyota vehicles from Dorschel and would certai The Dorschel slogan "clear. simple. different." really is true to the T. Both my husband and I now have Toyota vehicles from Dorschel and would certainly return in the future - though we purchased new, so it should be a long time before we need to! They make car buying easy because there is no pressure, no haggling and you deal with one salesperson start to finish including the financing. More
Overall a good deal I think that initially this was going to be a great experience. Test drive was great and salesman seemed very genuine and interested in my needs. I ha I think that initially this was going to be a great experience. Test drive was great and salesman seemed very genuine and interested in my needs. I had to go look at another vehicle that day and that made me very upset as it was wasted trip and the salesman and manager were very deceptive and was the main reason I went back to Dorschel and purchased the vehicle I did. there were a few issues and it took a lot longer to get the delivery of vehicle done. but it did get done. some issues were dealer fault and some mine as a emergency arose and I needed to leave before finishing delivery. it resulted in me returning to pick up the vehicle just about 5 minutes before closing. so needless to say I tried to make this as fast as possible. I was surprised to see a remote start on the keys that were delivered to me yet the salesman said he had no idea about it. Very frustrating since it would have been nice to know if it worked or didn't. and if it wasn't installed on the vehicle why was a key fob presented to me when I picked up the vehicle. after inspecting the vehicle the next day during the daylight hours I could see that there was indeed a transceiver that was installed at some point but was removed and the adhesive tabs were left in the top corner of the drivers window. -- Again very frustrating to see this removed from the vehicle and now makes me question the dealers tactics and makes me mad that it was removed if indeed it was installed on the vehicle. I am very satisfied with the vehicle so far as it was a great deal for the type and price. there were just things that could have gone better. trade value wasn't as high as offered elsewhere but their upfront pricing made me ok with the lesser value for the trade More
Amazing Zaka was amazing! I'm glad I had the opportunity to work with him. I know he worked extremely hard on my deal and I truly appreciate him for that. Thi Zaka was amazing! I'm glad I had the opportunity to work with him. I know he worked extremely hard on my deal and I truly appreciate him for that. This meant everything to me. When he took me to my new car I couldn't stop smiling :) I am IN LOVE with my Toyota Corolla! It is a beauty. I named her Emily. Thanks Zaka ! - Tierra Barnett-Faison More
Salesman Mike Peterson ( salesman) was a true professional . He made us feel comfortable and at home. We felt that he was honest and forthright with us. The c Mike Peterson ( salesman) was a true professional . He made us feel comfortable and at home. We felt that he was honest and forthright with us. The car is everything we wanted. More
Worry free first car buying experience I had a great experience at Dorschel Toyota. Joe Pardi made sure I got complete vale for my money. Thanks Joe & Dorschel! Love the car! :) I had a great experience at Dorschel Toyota. Joe Pardi made sure I got complete vale for my money. Thanks Joe & Dorschel! Love the car! :) More
A delightfully good buying experience My wife and I have purchased two Toyota Camty's from Dorschel. in recent years and both purchases were the best, most pleasant, less stressful buying My wife and I have purchased two Toyota Camty's from Dorschel. in recent years and both purchases were the best, most pleasant, less stressful buying experiences we have completed through dealerships and we have bought a lot of cars over the years. The salesman Frank Montalbano was both friendly and very knowledgeable concerning the products Toyota was selling and did not rush our decision to purchase. Dorschel's open discount policy made is possible to know how much discount could be taken off the MSRP before we even arrived at the dealership. The discount is readily available through there internet site on all models they carry in stock. If the buyer has a car to trade in you can look up the dealer trade in value of your older car from Edmunds or Kelly Blue Book before you arrive. It has been our experience that Dorshel will make ever effort to meet or exceed the published trade in value of your car. The dealership is an A+ In my opinion in all phases of operation. More
I WAS LISING THE TOYOTA PRIUS AND KISING IS DONE I BUY THE HILINDER AND I LIKED.THANK YOU.BUT DONT NOW I LOSE ALL MONEY FROM MY PRIUS FOR LISING.IM HAPPY WITH HILINDER I BUY THE HILINDER AND I LIKED.THANK YOU.BUT DONT NOW I LOSE ALL MONEY FROM MY PRIUS FOR LISING.IM HAPPY WITH HILINDER More