
Bob Johnson Toyota
Rochester, NY
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711 Reviews of Bob Johnson Toyota
Fantastic, quick, informative The sales staff was very personable and informative. I never felt pressured into any purchasing decisions. The whole process was smooth and quick. I w The sales staff was very personable and informative. I never felt pressured into any purchasing decisions. The whole process was smooth and quick. I would recommend to others. More
AWESOME EXPERIENCE START TO FINISH Robert McCullough was an awesome, informed salesmen. There was no pressure to upgrade or look at any other cars. I knew what I wanted and Dorschel Use Robert McCullough was an awesome, informed salesmen. There was no pressure to upgrade or look at any other cars. I knew what I wanted and Dorschel Used Toyota had it. Robert was personable and made the transaction seamless. I will be back, as well my family. More
All my needs were met! An easy and smooth lease negotiation. Jason was the best! Dorschel found the car I wanted and the lease process was painless. Highly recommend Dorsch An easy and smooth lease negotiation. Jason was the best! Dorschel found the car I wanted and the lease process was painless. Highly recommend Dorschel...ask for Jason! More
Amazing Experience This was the easiest and best car purchase experience I ever had! Go see Jason Conrose and buy a Toyota from him - you won’t regret it. This was the easiest and best car purchase experience I ever had! Go see Jason Conrose and buy a Toyota from him - you won’t regret it. More
Purchase of 2018 Rav4 xle Joe Riodes did a wonderful and fair deal for me. Hey looked at every available source to make sure I got a fair deal. Very polite and professional. It Joe Riodes did a wonderful and fair deal for me. Hey looked at every available source to make sure I got a fair deal. Very polite and professional. It was a pleasure to work with him. More
Great experience! Our sales person Bryon was awesome! This is our 3rd Toyota from Dorschel, I woouldn't go anywhere else, and I'm sure it won't be the last we purchase Our sales person Bryon was awesome! This is our 3rd Toyota from Dorschel, I woouldn't go anywhere else, and I'm sure it won't be the last we purchase from here. More
Deal problem James and Matthew, I am sending you this note to vent my dissatisfaction with the outcome of the deal we made for the 2018 Highlander. I was l James and Matthew, I am sending you this note to vent my dissatisfaction with the outcome of the deal we made for the 2018 Highlander. I was led to believe that you were picking up the remainder of payments due on the 2016 Highlander for turning it in early. What I believe actually took place is that I ended up paying for the month of December on the 2016...a month for which I do not have use of the vehicle. This happened because I had the 2016 set up on auto pay and the payment was made the same day I signed up for the 2018. When you checked the balanced due and the payment was already credited that day to my account for December. So it looks like my good deal ended up costing me an additional $468.31. I guess technically I still have use of the 2016 for the month of December since I did pay for the use of the vehicle and you paid for January and February. I would like to think that I have got it all wrong...you tell me! Chuck K (no response yet!) More
Very Disappointing Very, very disappointed in this place. Drove a vehicle and decided to buy a few days later. Got out after test drive and on the sticker with the pri Very, very disappointed in this place. Drove a vehicle and decided to buy a few days later. Got out after test drive and on the sticker with the price and and features it has the Toyota Certified sticker on it. I said great it is certified told it was a mistake... talks to manager and I was offered it certified with extended warranty for about $1800 .. really? Stupidly i said I would still buy .. The night before delivery I was called and said something was "cut out" of interior by previous owner, it would be 600 to fix and they are not going to do it. Called the next morning and said I wasn't buying it anymore. Once they knew I was buying a few things changed. Salesman was good but probably doing as told. I can buy cars anywhere and have the cash to do so. Just not buying there. More
Awesome....... My sales person Jason Conrose did an exceptional job again helping me get through the trade in process for the 2nd time Thank you Jason!!! My sales person Jason Conrose did an exceptional job again helping me get through the trade in process for the 2nd time Thank you Jason!!! More
Excellent Experience! I was timid going through a dealership buying a lightly used vehicle, but after spending a few minutes with our salesman Randy those feelings quickly I was timid going through a dealership buying a lightly used vehicle, but after spending a few minutes with our salesman Randy those feelings quickly subsided. I got exactly what I wanted and actually had an enjoyable experience. I feel like these days we rarely get to experience top-notch customer service. However, Dorschel Toyota is a place where you will be treated with respect. Thank you Dorschel! I'll be back! I got my eyes on one of those Tundras! More