
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Great customer service Andy was great in helping my husband and I get both vehicles. We just moved back from out of state and needed at least all wheel drive. Thank you Andy Andy was great in helping my husband and I get both vehicles. We just moved back from out of state and needed at least all wheel drive. Thank you Andy More
Worst Experience Ever!!!! Nothing was done right and I ended up taking it to a repair shop to get it right . Total incompetence from everyone I deal with there, it's never a Nothing was done right and I ended up taking it to a repair shop to get it right . Total incompetence from everyone I deal with there, it's never a good experience there. I could go on and on More
Tire rotation On every oil change and tire rotation they forget to reset the tire pressure sensor. This makes having to return to have them reset. Thanks. On every oil change and tire rotation they forget to reset the tire pressure sensor. This makes having to return to have them reset. Thanks. More
Always a great experiance I always have a great experiance at the service center. They are kind and pleasant. Altho I had horrible experiance over in the sales department while I always have a great experiance at the service center. They are kind and pleasant. Altho I had horrible experiance over in the sales department while I waited. More
Service at Bob Johnson We were very pleased with the service that was done to our vehicle would definitely recommend my friends to take their vehicles there. Thanks again We were very pleased with the service that was done to our vehicle would definitely recommend my friends to take their vehicles there. Thanks again More
Knowledgeable, Helpful, Friendly Servce This was my first purchase of a new car, and Zach Lavalley walked me through everything. He was very helpful, and answered all of my questions and so This was my first purchase of a new car, and Zach Lavalley walked me through everything. He was very helpful, and answered all of my questions and some that I forgot to ask. Zach showed me all of the features of my new Equinox, and how they worked. He made sure I did not leave until I understood all there was to know about my vehicle. Zach took all the time I needed, and I did not feel pressured or rushed. Zach made my first purchase of a new car very easy and not complicated. I would recommend Zach Lavalley to work with anyone looking to purchase a new car. More
Average customer service experience Customer service skills were average at best. For example, a box of parts was left in the back seat of my new Silverado. I texted Sean to inquire abou Customer service skills were average at best. For example, a box of parts was left in the back seat of my new Silverado. I texted Sean to inquire about this and sent a picture. Here is the text string... Me: Was this supposed to be installed? Mason said it would be when the liner was put in. Sean: What is that? -I then texted a photo of the papers included in the box- Me: Sean do you know what I should expect with these parts? Sean: I don't know what they are More
New car purchase We purchased 2 new cars and worked with Bert Marlatt as we have done in the past. Bert is always pleasant and upfront to work with. Any time we have a We purchased 2 new cars and worked with Bert Marlatt as we have done in the past. Bert is always pleasant and upfront to work with. Any time we have a question he returns our calls in a timely manner and is always helpful. More
Bought a new truck We were pleased with the service and assistance Hector Padgham provided us while we were picking the truck. Thank you for a great customer service. We were pleased with the service and assistance Hector Padgham provided us while we were picking the truck. Thank you for a great customer service. More
New lease Len is always the most friendly and efficient . We give Len 5 stars. Gia was helpful setting up our phones and walking us through .Onstar set up. Len is always the most friendly and efficient . We give Len 5 stars. Gia was helpful setting up our phones and walking us through .Onstar set up. More