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Bob Johnson Chevrolet

Rochester, NY

4.4
2,880 Reviews

1271 Ridge Rd W

Rochester, NY

14615

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2,880 Reviews of Bob Johnson Chevrolet

August 21, 2018

Great customer service Andy was great in helping my husband and I get both vehicles. We just moved back from out of state and needed at least all wheel drive. Thank you Andy More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Stewart, Giavanna Gingello
August 21, 2018

Worst Experience Ever!!!! Nothing was done right and I ended up taking it to a repair shop to get it right . Total incompetence from everyone I deal with there, it's never a More

by CLARK6363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Buddy Baur, Carol Harrington, Rich Held, Stephen Johnson, Bill Kinney, Jessica Leach, Peter Montante, Bill Simpson, Dylan Love
Sep 04, 2018 -

Bob Johnson Chevrolet responded

Hello! We would like for you to reach out to a manager concerning your issue. You have tagged all sales managers and business development staff but it sounds like a service issue so I am not sure who to direct you but please speak with someone so that we can make this right. Thank you!

August 21, 2018

Tire rotation On every oil change and tire rotation they forget to reset the tire pressure sensor. This makes having to return to have them reset. Thanks. More

by RDL179111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sherlock
August 21, 2018

Always a great experiance I always have a great experiance at the service center. They are kind and pleasant. Altho I had horrible experiance over in the sales department while More

by YSFAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamalle Cade, Nicholas Delettera, Tyler Kole
August 21, 2018

Service at Bob Johnson We were very pleased with the service that was done to our vehicle would definitely recommend my friends to take their vehicles there. Thanks again More

by Junea_22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Helmbold
August 20, 2018

Knowledgeable, Helpful, Friendly Servce This was my first purchase of a new car, and Zach Lavalley walked me through everything. He was very helpful, and answered all of my questions and so More

by MYTEACUP320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff ...?, John Brest, Zachary Lavalley
August 20, 2018

Average customer service experience Customer service skills were average at best. For example, a box of parts was left in the back seat of my new Silverado. I texted Sean to inquire abou More

by cchimenti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bittner, George Sarkis, Mason Hill
August 20, 2018

New car purchase We purchased 2 new cars and worked with Bert Marlatt as we have done in the past. Bert is always pleasant and upfront to work with. Any time we have a More

by vjbaxter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Marlatt, Eric Pappert
August 20, 2018

Bought a new truck We were pleased with the service and assistance Hector Padgham provided us while we were picking the truck. Thank you for a great customer service. More

by amigitskiy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Padgham
August 20, 2018

New lease Len is always the most friendly and efficient . We give Len 5 stars. Gia was helpful setting up our phones and walking us through .Onstar set up. More

by MOMTWINS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Zaccaglino, Giavanna Gingello
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