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Bob Johnson Chevrolet
Rochester, NY
2,880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,880 Reviews of Bob Johnson Chevrolet
August 23, 2018
Installation of recall Very clean shop. Friendly, knowledgeable, and thorough intake person. Although work was done satisfactorily, the car was brought in first thing in Very clean shop. Friendly, knowledgeable, and thorough intake person. Although work was done satisfactorily, the car was brought in first thing in a.m., and I heard nothing all day about when it would be finished. I had to call them the next day. So mixed review. More
by Adelheide
Verified CustomerEmployees Worked With
Don’t remember name
August 23, 2018
Went for help, didnt get it. Went in to have a known factory defect repaired. First they wanted to charge me over $500 to fix what GM had built wrong. Told them no and left. Left Went in to have a known factory defect repaired. First they wanted to charge me over $500 to fix what GM had built wrong. Told them no and left. Left multiple messages for the Service Manager. It was 3 days until I heard back, and then only because I expressed my utter dissatisfaction on their follow up call. When I did speak to him, he was very polite and told me that he was sorry, but that's just the way it is. I said that I understood, but wouldn't be back since they cant stand behind their products. He offered a discount... $150 off of the over $500 it was going to cost to fix something that shouldn't have broken to begin with (antenna leak because they used the wrong antenna when they built the vehicle, according to the service rep). I asked why I should pay anything for something that was a manufacturing defect and the service manager, again very politely, said that's all he could do. If the dealership that sells these vehicles cant stand behind the product they sell, they will get no business from me personally or professionally. A real shame. As I have been a loyal GM customer for over 30 years. No more. More
by Kane007
Employees Worked With
Nicholas Delettera
August 23, 2018
Great Service great people Had a great experience leasing for my first time. Steve L. really got me a great deal inspite of any roadblocks we encounter. The NERDS were vey insig Had a great experience leasing for my first time. Steve L. really got me a great deal inspite of any roadblocks we encounter. The NERDS were vey insightful. Thanks More
by Terrainna
Employees Worked With
Mike Knapp, Steve Levine, Dustin Jewell
August 22, 2018
Travis is excellent We came in with a broken car and low expectations on having a trade in with a good monthly leasing payment but Travis really wanted to negotiated and We came in with a broken car and low expectations on having a trade in with a good monthly leasing payment but Travis really wanted to negotiated and did an amazing job getting to a deal in which we will be satisfied. Thanks More
by Rafael
Employees Worked With
Rich Held, Travis Schutz
August 22, 2018
good deal we had a great experience at bob johnsons. are salesman was knowlegable and curtious. we got quick service there pricing was good. delivery was quick we had a great experience at bob johnsons. are salesman was knowlegable and curtious. we got quick service there pricing was good. delivery was quick and hassle free. More
by mgeraci3
Employees Worked With
Michael Marletta
August 22, 2018
Sales Rep Adam went above and beyond Adam did everything he could to help me get a new car. I appreciate the hard work he put in to make it all happen. Adam did everything he could to help me get a new car. I appreciate the hard work he put in to make it all happen. More
by antoniogoodsell
Employees Worked With
Adam Crist
August 22, 2018
Great service except for initial call. My oil light when on and I checked my message board to find out I had less than 5% left of oil life. I had a long distance trip I needed to take for w My oil light when on and I checked my message board to find out I had less than 5% left of oil life. I had a long distance trip I needed to take for work. My initial call was to the service scheduler. She told me that she could not get it I'm till the next week. She was not willing to help me out. So then I called Dan Helmbold. I have dealt with him the past with good results. As always Dan came through for me. He told me to bring it in the next day and they will try and get me In. So I did. Not only did they get me in rather quickly, But they gave me a quick turn around time and had me out the door in less than 2 hrs. To Dan and the other service advisors, thank you for the great customer service and the willingness to help a long time customer. More
by KEV0902
Employees Worked With
Michael Barty, Andrew Bisig, John Brest, Jamalle Cade, Dan Helmbold, Anne Lakis
August 22, 2018
Another great experience If you need a vehicle, there is no other place to go but here. This is my 5th vehicle that I have leased since 2014. Brady is the best in getting me w If you need a vehicle, there is no other place to go but here. This is my 5th vehicle that I have leased since 2014. Brady is the best in getting me what I want for my price range. Have always been treated very well. More
by hunten26
Employees Worked With
Eric Pappert, Brady Schultz, Christopher Sherlock
August 22, 2018
Good deal on website. Had a positive experience. Bob Johnson did a great job pulling ahead my last lease with no issues and no hassle. Nerds were a great help showing me al Had a positive experience. Bob Johnson did a great job pulling ahead my last lease with no issues and no hassle. Nerds were a great help showing me all the phone connectivity and features, specifically for android auto. More
by noah1019
Employees Worked With
Nerd, Steve Levine
August 22, 2018
Review No comment I just came in last time for a oil change and tire rotation and I was very satisfied with professional service that was performed. No comment I just came in last time for a oil change and tire rotation and I was very satisfied with professional service that was performed. More
by JSMJTM1987
Employees Worked With
This makes no sense I do not remember the names of any people I spent time with
