
Bob Johnson Chevrolet
Rochester, NY
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2,880 Reviews of Bob Johnson Chevrolet
Awesome Dealership! We have purchased and leased several vehicles from Bob Johnson. Their customer service is top notch! Everyone is friendly and a pleasure to deal with. We have purchased and leased several vehicles from Bob Johnson. Their customer service is top notch! Everyone is friendly and a pleasure to deal with. More
it was good i didn't get my title yet or registration and don't knpw when ther coming ,never given an estimated time on this, would also l,ike coupons mailed for i didn't get my title yet or registration and don't knpw when ther coming ,never given an estimated time on this, would also l,ike coupons mailed for services thanks More
Amazing So professional and top notch customer service. Highly recommend. Steve was able to help us right away and made it so easy to purchase a car. Truly a So professional and top notch customer service. Highly recommend. Steve was able to help us right away and made it so easy to purchase a car. Truly a pleasure to work with. More
Awesome customer service experience Stepped through every phase of the delivery process and all staff members were very knowledgeable and clearly driven toward a great customer service e Stepped through every phase of the delivery process and all staff members were very knowledgeable and clearly driven toward a great customer service experience. I had many questions on my new Tahoe, all were answered. Everyone was meticulously invested in making sure they reviewed how everything in my truck operated and that I clearly u sets tops it all. They took plenty of time and I did not feel rushed at all. I got a great deal and give high marks to everyone I worked with. Thank you! More
No Hassles / Great Experience Easy scheduling for maintenance, good communication on loaner vehicle and easy pick up. The service staff kept me posted on parts delivery timing and Easy scheduling for maintenance, good communication on loaner vehicle and easy pick up. The service staff kept me posted on parts delivery timing and the completion of my repair. Great experience! More
Tried to charge me for services not needed The service rep said it would cost $2200 to fix my van and it wouldn’t pass inspection if it didn’t get done. I went elsewhere it passed inspection no The service rep said it would cost $2200 to fix my van and it wouldn’t pass inspection if it didn’t get done. I went elsewhere it passed inspection no problem with no work needed. Went back later and had the ball joints fixed and it only cost $400. Nothing close to the $2200 the dealership wanted to charge me. Wont be back not even to buy a vehicle. More
Complete buying experience From the time I walked in the showroom all the way through until delivery of the vehicle. It was a great experience. Steve and Tim made the process go From the time I walked in the showroom all the way through until delivery of the vehicle. It was a great experience. Steve and Tim made the process go very smooth. More
Great experience. I was not pressured into buying more than I went for. Brian Antinore was very professional and helped me get exactly what I needed with a price I cou I was not pressured into buying more than I went for. Brian Antinore was very professional and helped me get exactly what I needed with a price I could afford. Corey Sherwood was also very helpful with his tutorial. Answered all my questions I had. Will recommend Bob Johnson to friends and family, and tell them to ask for Brian Antinore and Corey. More
Awesome! Steve was fantastic and I love my car! I couldn’t have asked for a better car shopping experience. Everything was so easy from looking to purchasing. Steve was fantastic and I love my car! I couldn’t have asked for a better car shopping experience. Everything was so easy from looking to purchasing. More
Disappointed Don't get me wrong...... overall I am very satisfied with my dealership. I was a little disappointed on my last visit for an oil change and tire rot Don't get me wrong...... overall I am very satisfied with my dealership. I was a little disappointed on my last visit for an oil change and tire rotation that (for the 2nd consecutive time) the oil reminder indicator on the dash wasn't reset and there was no reminder sticker on the windshield. The last time I assumed it was reset and a short time after was getting reminders from OnStar that my vehicle needed service. I reset the indicator myself. I called the dealership and asked if a blank reminder sticker for my windshield could be mailed to me and was told it wasn't, that I should stop back and get one. This seemed rather strange to me. Just stick one in an envelope and mail it to me! How ridiculous! I also received a text while I waited from my service advisor that I should text if I needed anything. I later on texted about the aforementioned items and never received a reply. All in all, this wasn't what I was accustomed to from this dealership! More