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Bob Johnson Chevrolet, Buick, GMC Truck
Le Roy, NY
402 Reviews
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402 Reviews of Bob Johnson Chevrolet, Buick, GMC Truck
June 12, 2018
Bad experience, felt taken advantage of I brought my vehicle in to be looked at for a noise in the front end and a light coming on. I was told a dealer would need to see it. When the servi I brought my vehicle in to be looked at for a noise in the front end and a light coming on. I was told a dealer would need to see it. When the service rep called and said they found the problem and quoted me for the work, I commented on how high it seemed in cost, I was told "well that is what it costs". My husband who is not able to be reached during the day could not help me with the decision. Not knowing any better and needing my car to be fixed, trusting them I said ok. When my husband got out of work and heard could not believe how much they charged us. When we went to pick up my car and discuss the bill there were no managers there to speak with and the employee there could not help us. I have spoken to many people and other mechanics that agree we were charged too much. I was told the part was expensive because it is a GM part with a life time warranty. My vehicle is a 2008 with over 120,000 miles. I would have preferred if given the choice to put a less expensive part on since I will not have this car for that many more years. I was never given the choice or even offered any less expensive options even after I commented on the expense. We had to pay the bill that day and were told to call Monday to discuss with a manager. We did call, had to leave a message. When the manager called back on Tuesday we were told because it was authorized they will not come down on price. We were told I would have had to ask for a less expensive part. Being that I do not know auto mechanics and trusted them I paid the price in the end. I work hard for my money and paying over $700 for a wheel bearing is absolutely ridiculous. I was taken advantage of! I'm extremely dissatisfied with my experience there and will no longer take my vehicle or recommend that anyone else go there as well. More
by shannonkabel
Verified CustomerEmployees Worked With
The service rep was name Steve, Mark Tomasino
June 11, 2018
Very friendly and helpful Purchased a truck from a different dealer and had an issue that these guys fixed quick and did a great job. They were very friendly and super helpful! Purchased a truck from a different dealer and had an issue that these guys fixed quick and did a great job. They were very friendly and super helpful! More
by TRAVISSTEGER
Employees Worked With
Mark Tomasino
June 11, 2018
Tire repair, Removed a nail from the back left tire and plugged the hole, seems to have worked fine. I waited in waiting room 45 minutes while work was done. Removed a nail from the back left tire and plugged the hole, seems to have worked fine. I waited in waiting room 45 minutes while work was done. More
by BDEVERY
Employees Worked With
Don’t remember, Carrissa Novitske
June 11, 2018
Warranty work Excellent service advisor, Mark had a loaner pick up truck ready for me when I dropped my Denali off to have the steering box replaced. Good dealersh Excellent service advisor, Mark had a loaner pick up truck ready for me when I dropped my Denali off to have the steering box replaced. Good dealership. More
by Ron
Employees Worked With
Receptionist is very pleasant., Mark Tomasino
June 10, 2018
I'll be beack for my next vehicle. Painless deal from beginning to end. I'll be back! Zach and his sales team (Doug Curry in particular) were very accommodating and didn't rush t Painless deal from beginning to end. I'll be back! Zach and his sales team (Doug Curry in particular) were very accommodating and didn't rush through the deal or delivery. More
by happyowner
Employees Worked With
Zach Stahl, Doug Curry
June 06, 2018
Great service and deal Jim Macaluso was a pleasure to do business with. Fair, honest, and answered all questions. Hard to believe, but I had a great time casing and getting Jim Macaluso was a pleasure to do business with. Fair, honest, and answered all questions. Hard to believe, but I had a great time casing and getting the deal. Recommend him without reservation b More
by GREGORYRUD
Employees Worked With
Jim Macaluso
June 06, 2018
Superb service Ryan's communication with myself was superb! He kept me posted throughout the process and called me back immediately when I had a question. Thank you# Ryan's communication with myself was superb! He kept me posted throughout the process and called me back immediately when I had a question. Thank you# More
by BEANNER4
Employees Worked With
Ryan in service
June 05, 2018
Easy, no pressure! Great Expericence. Our experience was very positive. There was no pressure to buy and everyone involved was helpful and kind. We love our new equinox. Great Buy! Our experience was very positive. There was no pressure to buy and everyone involved was helpful and kind. We love our new equinox. Great Buy! More
by Happy613
Employees Worked With
Jim Dykstra
June 05, 2018
communication wouldn't tell me what was wrong with vehicle when I first went in, asked three times, (only that it was under warranty - my vehicle is 6 years old). wouldn't tell me what was wrong with vehicle when I first went in, asked three times, (only that it was under warranty - my vehicle is 6 years old). had to get into website and into "my garage" to see what warranty was still active. then had to google issue to find out the problem. More
by PYKER1
Employees Worked With
don't remember
June 04, 2018
Very, very pleased They have always done a super job of explaining what needs to be done and their technicians do the job right the first time so I have not had to bring They have always done a super job of explaining what needs to be done and their technicians do the job right the first time so I have not had to bring the car back repeatedly for the same problem More
by mlee0007
Employees Worked With
Mark Tomasino
