Bob Johnson Chevrolet, Buick, GMC Truck

As we have bought vehicle from Bob Johnson's in the past including LeRoy GMC so we decided to go to look at new Terrains. As there was a lot of road noise in the vehicle we drove our salesman advised that including LeRoy GMC so we decided to go to look at new Terrains. As there was a lot of road noise in the vehicle we drove our salesman advised that by putting $250 refundable hold they could bring a car from another dealership the next week. We did and waited. As it was the 4th of July week we called the next week and asked the status. We were told that it would be the middle or the end of the month. So we changed our minds and requested our cash deposit be returned to us. On 7/11 Kevin O'Brien called to say the car would be there in 15 days we said no thank you and on 7/19 he called to say it was there and again we said no thank you and once again asked for deposit. On July 23, I left Kevin a message asking why we hadn't received our REFUNDABLE deposit. He said it was mailed out and would send me an e-mail showing a copy of the check which he did. Upon review the check was dated for July 22, 2024. As of July 29th, we are not in receipt of our deposit. cc: BBB More

I recently purchased a 2020 Traverse. Initially l was sold a 2017 Traverse, but on the day l went to pick it up, l was called and told they couldn’t sell it to me because there was a reca Initially l was sold a 2017 Traverse, but on the day l went to pick it up, l was called and told they couldn’t sell it to me because there was a recall on it.(air bag), so l said ok…. I am still interested in a Explorer (used of course) and gave the salesman a couple of days to see what he could find. When l called back l asked “did you find anything?” To which he replied “nope all we have us this other Traverse on the lot” l immediately thought… l guess he didn’t try very hard… so l test drove it and bought it. I was told they knocked 1500.00 off the cost for my troubles with the first Traverse. One of the selling points was all about the “On Star” function…. It didn’t work. To the salesman’s defense, l brought my car in the following Saturday, he filled it up with gas and contacted On Star tech support and we spent quite a few hours on a Saturday trying to get the On Star to connect. No luck. The following Tuesday night , l again called the On Star tech support and did everything he asked, no connection, he stated he had tried and done everything he could on his end and that the module was bad in the car and needed replacement. So l notified the dealer and also mentioned that the back part of the interior looked like a cat with muddy paws had walked all over it. I also mentioned the first week l had it, after a 40 mile round trip the idiot light for the front driver side tire came on. I put air in it and it held. So two weeks go by and the salesman said “ they are going to take care of all of my complaints”. Dropped it off and the next day they said it was all set for now, they didn’t have the module and they had to order it…. Hmmm that’s the main reason l dropped it off…… that day when l picked up my car they said they had cleaned the interior and had found a nail in my tire and had made the repair. …… hmmmm a magical nail in the tire that only leaked once on two weeks…. Ok…. As l went to get the car( it wasn’t pulled up ready for me) l looked in the back interior and was outraged that it looked exactly the same!!! I notified them of that and took my car home( l had to get home somehow)….. another couple of weeks went by and l hadn’t heard from them so l called for an update “oh we will call you when it comes in”. …. That Tuesday l did get a call asking me what was better for me … an appointment the next day or Monday morning……well seeing as how l work for a living and had to give notice to take time off, l chose Monday morning. I call Monday morning and confirm my appointment and rental car to drive myself back home….. and they say…… “l am not sure what happened, but we don’t have a car for you to take home” …. I then spoke to the service manager who assured me l would get a ride home,and he would have the detailers there when l dropped my car off so l could show them where the mess was. …… l thought all you have to do is LOOK in the back of the car…. It was very obvious!!!!…. But l did show them and they did give me a ride home and they did drop off a vehicle for me to use while my car was in the shop…….. the icing on the cake…. I had a small windfall so l called up GM financing to find out how much the payoff was…… of course it was a couple hundred more than what my last bill was… daily interest, then she mentioned the market value of my 2020 Traverse……. 11,500-12,000… l said excuse me!!???? What is the value??? She again confirmed my make and model and mileage and gave the same reply….. I was again OUTRAGED!!!!! They told me the sticker price was29,000, minus the 1500.00 plus a 3000-4000 extended warranty so l put down 15,000.00 and then payed off the loan with another 19,000 for a total of 34,000 for a 12,000 valued car….. what a deal for them!!!!!!!! You would think for the 22,000 that they made off of me they could at least throw in a new set of tires…….. needless to say l don’t recommend visiting there for any purpose!!! More

The truck was ready when promised. In EXCELLENT condition, filled w/fueland EXTREMELY clean!! Tim Hodge was GREAT to work with and very knowledgable on the vehicle I purchased. THANK YOU ALL VERY M condition, filled w/fueland EXTREMELY clean!! Tim Hodge was GREAT to work with and very knowledgable on the vehicle I purchased. THANK YOU ALL VERY MUCH!!!!!!!! More

i have always bought my new cars there, even my last used car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not an car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not anymore. Last few times all they want to do is the work I ask for, and recommend thousands of dollars more each time I go. This last time (today) took in for loud exhaust system. I looked at it myself, all looked good except middle muffler (resinator) part at NAPA $61.00. They said they had to replace all because that is all GM sells, not the individual parts. So it would be $1500.00. After I called them back, they also said I needed breaks, just after passing inspection there in April, since April maybe at most 1,000 miles. I am taking it elsewhere for the first time. They will only get work if its warrenty, from me in the future. Liked it a lot better when it was LeRoy Motors, Bob Johnson, ruined it. More

I have had my vehicle to and from BJ service department 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I ha 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I had to once again drive back to get my work items and find a car to get me to work the next day since they needed to keep the vehicle longer. If this was just 1x i wouldn't be upset but it happens everytime ive had to bring the vehicle in. I brought it in 3x for them to fix the blower motor. Im disgusted with this dealership More

Service was horrible-DISGUSTED DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he over DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience. My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on? So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid! Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone! More

Enjoyable Haven't been in for any service, just purchased the vehicle. Had Tom as our salesman and he went thru everything. Great guy to do business with. Haven't been in for any service, just purchased the vehicle. Had Tom as our salesman and he went thru everything. Great guy to do business with. More

Inspection, Oil Change Called & got in next day! Got to service early & they got me right in. Barely a wait at all. Employees very nice & friendly. Talked with Shelley a bit Called & got in next day! Got to service early & they got me right in. Barely a wait at all. Employees very nice & friendly. Talked with Shelley a bit too! nice lady! More

Lube oil and filter Got there got service right a way and the truck was done before they said it would be good job and the dealership has a comfortable waiting area with Got there got service right a way and the truck was done before they said it would be good job and the dealership has a comfortable waiting area with some refreshments More