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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

July 07, 2024

Kasey insulted me personally and was verbally aggressive with me for not taking everything he said at face value. I would never buy any car from him or his dealership. More

by Unhappy Buyer 25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kasey Chudy
February 22, 2024

The advertised vehicle at $41,000 and change was stated to have been built out with interior shelving, bulkhead and trailer package adding some $8,000 to the cost. None of this was as advertised or added More

by bobabcfire
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
John Faggiano
March 03, 2021

Dennis was great! He made the car buying process easy and was transparent with everything! We got a great car at a great price thanks to him! More

by Brennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Akselrod
July 28, 2020

Bad Brake job. Had front and rear brake pads and rotors done there less then two and a half years ago, cost over $800,00, Just had to replace the front brake pads a More

by Postal1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Maimone
Sep 22, 2020 -

Bob Johnson Buick GMC South responded

Hello, we're sorry for any inconvenience we may of caused. Since there is no vehicle or contact information with this format, we would like to look into this for you. Being an authorized GM Dealership, we can assure you that we don't use 'cheap parts'. Please contact John Tarplee Service Manager at 585.359.2200 EXT 2200. Thank you in advance.

February 02, 2020

Vehicle Purchase Everything presented to us was explained in detail and all of our questions were answered to our satisfaction. Overall great experience! All of ou More

by tbecker5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon, Kasey Chudy
January 28, 2020

Awesome Experience Patrick Buick GMC has been our dealership now since 2006..My wife purchased her 2006 Vibe new..My 2004 Pontiac Grand Prix is still on the road and loo More

by John Asmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coleman, Mario Maimone, Bob Gordon, Kasey Chudy
December 19, 2019

Stay away! Bought a brand new 2020 Yukon XL. They do not stand behind their products. Brought to Patrick service department after 20 days. They said it was totally fine. Problem still persisted. Aft More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Tarplee, Tony Coleman, Mario Maimone, Mark Houser
Dec 24, 2019 -

Bob Johnson Buick GMC South responded

Mr Joseph Giuliano, we're very sorry about the inconvenience that we or General Motors may of caused. We would like to clarify the actual events: When you brought your Yukon in to us on 11/20/19, your only concern was for 'the transmission feels as though it slips when the RPM's come down'. After an 8 mile road test, there were no signs of any/your concerns and no 'faulty codes' were stored in the on-board computer system telling us that the vehicle was operating normal. Approximately 2 weeks later, you emailed us stating the vehicle starting acting up again and it was at Bob Johnson in Greece (closer to your residence). After a conversation with their service manager, it was determined that the intermittent issue may be faulty injectors which were replaced under warranty along with an out of balance rear tire. We did indeed have an approximate 30 minute phone conversation with you on 12/6/19 about your Yukon along with 2 documented voice messages I left you with no return response along with numerous email exchanges and since it was at another privately owned Dealership, we informed you that we could only advise/call them to ensure it was being properly addressed (which we immediately did). We also had a conversation with General Motors on your behalf about your vehicle & feelings and they wanted it repaired under warranty as soon as possible as well. We obviously wish it would of been brought back to us, although it seems Bob Johnson ended up performing properly too. According to their service manager yesterday, it was returned to you and is operating normal. Again, we're sorry for any inconvenience and truly do care about our clients as our 34 years in business indicates. Please enjoy your vehicle and know that we or any GMC dealer you choose will help in the future concerning maintenance/repairs that may arise. Thank you. John Tarplee & Tony Coleman. Patrick Management

Dec 24, 2019 -

JG responded

John Tarplee. Thank you for YOUR reply. We did indeed speak, but as I stated.....not a single call from anyone in Sales Dept or Sales Management still leaves for an awful customer sales experience.

Dec 24, 2019 -

Bob Johnson Buick GMC South responded

I'm truly sorry about that. Tony Coleman our GMC sales manager alerted me immediately about your emails to him as I would be the one handling any service related concerns. I can assure you he was very concerned as well and personally made follow up calls to me too. Please know that all indications and past comments from you about your sales experience with Mark & Tony were very positive and an 'awful sales experience' was not his nor the sales department intentions due from the mechanical mishap. I'm happy to know that it is now repaired and please enjoy your Yukon. Thanks again for your valuable input and I'll have a discussion/meeting between the sales & service departments to have even better communication in the future. John

October 24, 2019

Thorough walk-through of the vehicle I thought Robert Gordon was very thorough in helping me set up the app, OnStar and walking me through every detail of operating the car. More

by lleeintegrity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
Nov 05, 2019 -

Bob Johnson Buick GMC South responded

Thank you so much for your business & kind comment. I'll pass this onto Bob and the team. They'll truly appreciate it. Enjoy your new ride! Mark Pennella VP Patrick Buick GMC

October 02, 2019

Seamless experience Bob and the team at Patrick were very easy to work with and made our overall experience seem like a piece of cake! I would highly recommend Bob and t More

by mmerc1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon, Kasey Chudy
Oct 03, 2019 -

Bob Johnson Buick GMC South responded

Thank you so much for your business & wonderful comments. I'll forward this onto Bob, Kasey and the entire sales team. They'll love it too. Enjoy your new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

August 05, 2019

Great Service Many thanks to Bob Gordon for helping my dad and I with two new Buicks. We appreciate Bob’s knowledge and expertise and are confident in his ability t More

by kb2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
Aug 06, 2019 -

Bob Johnson Buick GMC South responded

That's great to hear! Thank you very much for your business & wonderful comments about Bob. He'll love it! Enjoy the new Buick's and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

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