Bob Johnson Buick GMC South

Car shopping at Patrick GMC was GREAT! Bob Gorden is a good sales person with a great personality. He never made me feel like I was being pressured to buy a car. He was patient and answered Bob Gorden is a good sales person with a great personality. He never made me feel like I was being pressured to buy a car. He was patient and answered all of my questions about the car. He printed the information regarding recalls and accidents. Great car buying experience More

no hassle I received great customer service. It was hassle free. Mike was friendly, knowledgeable and made my car buying experience comfortable and simple. H I received great customer service. It was hassle free. Mike was friendly, knowledgeable and made my car buying experience comfortable and simple. He found exactly what I was looking for. More

Above and Beyond! I cannot say enough good things about Dennis and what this dealership did to get me into my first brand new car. Customer oriented and they treat you I cannot say enough good things about Dennis and what this dealership did to get me into my first brand new car. Customer oriented and they treat you like family! Thank you Dennis and Patrick Buick for making my first car buying experience one to remember. More

Very helpful team The whole sale went so smoothly. John was friendly and knowledgeable about the car. He showed me a vehicle with my specifications and then showed me t The whole sale went so smoothly. John was friendly and knowledgeable about the car. He showed me a vehicle with my specifications and then showed me the car I really wanted and then the affordability in a non pushy atmosphere. He put a rush job on the prep of the car so I could get it in a timely manor that was conducive to my work schedule. Thank you John Faffiano, you were great! Financing was a breeze and I didn't feel pressured to buy extras that I didn't want. More

Great Experience There’s a reason I’ve purchased five cars from this dealer since 2011. Highly recommend going there is you are in the market for Buick GMC or used ve There’s a reason I’ve purchased five cars from this dealer since 2011. Highly recommend going there is you are in the market for Buick GMC or used vehicle. Professional and friendly staff that are easy to work with. More

Great car buying experience We enjoyed working with Bob Gordon very much. He was easy going and seemed to want to satisfy our needs at all times. He listened to our wants and sou We enjoyed working with Bob Gordon very much. He was easy going and seemed to want to satisfy our needs at all times. He listened to our wants and sought to attain them; in the end we had a great vehicle to take home More

Great Experience Efficient sales process. No sales pitches or pressure. All was very straightforward. Pleasant and knowledgeable staff. Great vehicle. Would highly Efficient sales process. No sales pitches or pressure. All was very straightforward. Pleasant and knowledgeable staff. Great vehicle. Would highly recommend to friends and family. More

Great Experience working with Bob at Patrick, not pushy, very patient and knowledgeable! Process was quick and easy adn i was in and out once my decision was made... working with Bob at Patrick, not pushy, very patient and knowledgeable! Process was quick and easy adn i was in and out once my decision was made.... More

Service is great but when is enough enough The service department is great to work with, usually getting you in within 2 weeks. The reason for the low amount of stars is for the dealership as The service department is great to work with, usually getting you in within 2 weeks. The reason for the low amount of stars is for the dealership as a whole. Short story, I have had many issues with my brand new car that I purchased. I have taken it into the shop over 6 times in the first 19 months I owed the car. This is ridiculous and I informed Patrick along with GM that I was not happy especially since Patrick’s service hours are all Mon- Fri during working hours. I had to go on my lunch break or take off work to bring my car in all these times. But after formally writing to GM and Patrick, they both pointed the finger at each other. GM: “The dealership has to make it right.” Patrick representative: “There is nothing we can do talk to GM”. Shouldn’t the dealership talk to GM on my behalf? I had just purchased a new 2017 GMC Acadia Denali from you. Now 1 year later, the pointing of the finger is still going on. Since the car feels unsafe to me, I am out $3000 because I have gone to a non-GM dealership to purchase a different car. I reached out to Patrick’s sales team numerous times and the last time on 3/28/19, I was shown a shrug of the shoulder. Patrick could have helped meeting me half way with giving me a comparable car and they did not (hey they are still making a sale). I would NEVER recommend Patrick Buick GMC to any person looking for a car because on the chance that you have multiple things go wrong, they are not willing to back you up to GM and make you feel safe in your own car. They just want your money and who cares after that. Update:4/18/19- In response to their "management" response. John Tarplee- If you remember, my original request was a warranty to cover while payments are being made. You never offered the 60 months/ 75,000 warranty. You offered 6 months after the 3 yr manufacture warranty ended. I would have gladly accepted the 60 months offer since it is what I originally asked for. Please anyone reading this do not go to Patrick Buick GMC, they lie and lie and lie. They never told me they contacted GM except that they could go on a website and provide the 6 month additional warranty. I am very disappointed in the way I am being treated by them. Never once did I speak with anyone besides low level management. The GM never reached out to me. I have always liked this dealership and had been a previous customer and now I will tell everyone I can to stay away. "Putting People First" is misleading. More

Great time!!! Jonathan did a wonderful job. I can't express how happy we are with a new 2018 GMC Sierra Denali and the buisness with Jonathan. Jonathan was knowledg Jonathan did a wonderful job. I can't express how happy we are with a new 2018 GMC Sierra Denali and the buisness with Jonathan. Jonathan was knowledgeable with everything we had thrown his way. He was patient with us as going back and forth on several things. Has a great sense of humor In the end, we didn't just deal with a salesman we made a friend as well. We will back to him when I'm ready for a new car and we will be recommending to everyone and anyone. Thank you for a great experience Susan & Jacob Rigby More