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Bob Johnson Buick GMC South

Henrietta, NY

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405 Reviews

4700 W Henrietta Rd

Henrietta, NY

14467

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405 Reviews of Bob Johnson Buick GMC South

August 05, 2019

Car shopping at Patrick GMC was GREAT! Bob Gorden is a good sales person with a great personality. He never made me feel like I was being pressured to buy a car. He was patient and answered More

by lbsradford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon, Kasey Chudy
Aug 06, 2019 -

Bob Johnson Buick GMC South responded

Thank you so much for your business & kind comments. Bob and the sales team will truly appreciate it too. Enjoy the Terrain and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

June 09, 2019

no hassle I received great customer service. It was hassle free. Mike was friendly, knowledgeable and made my car buying experience comfortable and simple. H More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pultorak
Jun 10, 2019 -

Bob Johnson Buick GMC South responded

That's so great to hear Sharon! Thank you for your business & kind comments. Enjoy the new ride and thank you for the 5 star recognition as well. It's much appreciated. Mark Pennella VP Patrick Buick GMC

May 11, 2019

Above and Beyond! I cannot say enough good things about Dennis and what this dealership did to get me into my first brand new car. Customer oriented and they treat you More

by Privers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Akselrod, Kasey Chudy
May 13, 2019 -

Bob Johnson Buick GMC South responded

That's so great to hear! I'm very pleased that your happy and enjoyed the car buying experience. I'll forward this onto Dennis and the entire sales team. They'll truly appreciate your comments too. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

May 10, 2019

Very helpful team The whole sale went so smoothly. John was friendly and knowledgeable about the car. He showed me a vehicle with my specifications and then showed me t More

by Kaydee
Recommend Dealer
Yes
Employees Worked With
Kasey Chudy, John Faggiano
May 13, 2019 -

Bob Johnson Buick GMC South responded

Thank you so much for your business & wonderful comments. John and the sales team will greatly appreciate it too. Enjoy the new ride and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC

May 04, 2019

Great Experience There’s a reason I’ve purchased five cars from this dealer since 2011. Highly recommend going there is you are in the market for Buick GMC or used ve More

by atcrok43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Brick, Bob Gordon, Kasey Chudy
May 06, 2019 -

Bob Johnson Buick GMC South responded

Thank you for your wonderful comments & business throughout the years. It's very much appreciated. I'll pass this onto Bob and the entire sales team. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

April 30, 2019

Great car buying experience We enjoyed working with Bob Gordon very much. He was easy going and seemed to want to satisfy our needs at all times. He listened to our wants and sou More

by Bob Mc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon
May 01, 2019 -

Bob Johnson Buick GMC South responded

Great to hear Bob! Thank you for your business & wonderful comments. Bob and the sales team will truly appreciate it. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

April 17, 2019

Great Experience Efficient sales process. No sales pitches or pressure. All was very straightforward. Pleasant and knowledgeable staff. Great vehicle. Would highly More

by Jack M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon, Jim Perrin
Apr 17, 2019 -

Bob Johnson Buick GMC South responded

Thank you Jack! I'm very pleased that you liked the way you were treated. You described our process perfectly. Enjoy the new ride and thank you for the 5 star recognition as well. I'll pass this onto Bob and the team. Mark Pennella VP Patrick Buick GMC

Apr 17, 2019 -

Bob Johnson Buick GMC South responded

Thank you Jack! I'm very pleased that you liked the way you were treated. You described our process perfectly. Enjoy the new ride and thank you for the 5 star recognition as well. I'll pass this onto Bob and the team. Mark Pennella VP Patrick Buick GMC

April 11, 2019

Great Experience working with Bob at Patrick, not pushy, very patient and knowledgeable! Process was quick and easy adn i was in and out once my decision was made... More

by laura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gordon, Kasey Chudy
Apr 17, 2019 -

Bob Johnson Buick GMC South responded

Thank you Laura! I'm glad you liked Bob and his professionalism. I'll pass this onto him and the sales team. They'll love it! Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC

April 05, 2019

Service is great but when is enough enough The service department is great to work with, usually getting you in within 2 weeks. The reason for the low amount of stars is for the dealership as More

by L F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Tarplee, Tony Coleman
Apr 17, 2019 -

Bob Johnson Buick GMC South responded

Thank you Lauren Allen although we're truly disappointed with your assessment regarding your description of what transpired. On 2/1/18 we ordered two modules & a harness which were both on GM back order and eventually installed on 3/22/18 under warranty. A free loaner was provided the entire 7 weeks. Without you knowing and as a goodwill gesture, we also surprised you with an entire month's worth of a car payment for any inconvenience it may of caused. On 6/29 you came in for a faulty washer pump and it was also repaired quickly. In late July, you came in for a loose rear plate lamp and two loose moldings which we ordered and completed on 8/6, again with a free loaner the entire time. At that point, you had a conversation with us about your vehicle concerning when the factory warranty ends in approximately 1 1/2 years. Again, we made a call to GM asking for some help and managed to get a 60 mo/75,000 mile extension of your original warranty free of charge. You ended up declining this offer and stated you wanted GM to buy your vehicle back in which we helped facilitate, unfortunately they declined due to no merit under their terms & conditions. We have indeed had several conversations with GM about helping you financially towards a new Acadia to no avail at this time. We have tried incredibly hard for you throughout the entire process and am totally invested in taking care of our customers as indicated above. Sadly we truly disagree with your harsh comments about not willing to help with GM. We're very proud of being in business since 1985 with a phenomenal service history with over 1 million completed repairs for our clients. Our sales manager had multiple conversations with you as well and unfortunately could not achieve the payment range you were looking for on a new Acadia Denali and have suggested waiting until your originally warranty expires so we can try again with GM to get some financial assistance which may of been possible according to our GM Representative although you didn't want to wait. We're truly sorry Lauren for any inconvenience this entire process has caused and sincerely wish you the best with your new vehicle. Management

March 01, 2019

Great time!!! Jonathan did a wonderful job. I can't express how happy we are with a new 2018 GMC Sierra Denali and the buisness with Jonathan. Jonathan was knowledg More

by SusanM508
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Collister
Mar 04, 2019 -

Bob Johnson Buick GMC South responded

That's so great to hear! We truly appreciate your wonderful comments & business. I'll pass this onto Jonathan and the entire sales team. They love reading these every morning. Enjoy the new Sierra Denali and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC

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