Bob Johnson Buick GMC South
Henrietta, NY
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405 Reviews of Bob Johnson Buick GMC South
The Sale person , Gary Johnson new his product and the others brands. Went out of his way to be personal and helpfull. When I returned to get keys made, He saw me pull in and escorted me to the parts depa others brands. Went out of his way to be personal and helpfull. When I returned to get keys made, He saw me pull in and escorted me to the parts department. More
I was impressed with the after sales service presentation. The dealership is clean and managed by people who genuinely seem to want to make the visit a pleasant experience. Even though I know l presentation. The dealership is clean and managed by people who genuinely seem to want to make the visit a pleasant experience. Even though I know little about cars, they made me feel welcome. More
I have gone out of my way for the suburb service I receive from Patrick's , Sales team and service is great. It's a one stop shop, and the quality of the work is 100 percent, I have never had to repea receive from Patrick's , Sales team and service is great. It's a one stop shop, and the quality of the work is 100 percent, I have never had to repeat a service repair, because it was done right the first time. they take great pride in the quality of there work start to finish. More
I have never been a "Dealership" customer. My used purchases in the past were from small retail establishments. As far as service is concerned, I've always preferred to either do it myself or de used purchases in the past were from small retail establishments. As far as service is concerned, I've always preferred to either do it myself or deal with a smaller shop. In the past I've never been at all satisfied with the service department of ANY dealership. That has now changed. It is do primarily to one particular individual in the (of all places) service department. I had never met Mario before coming to Patrick yet he treated me like a family member from the very first meeting. It didn't feel phoney, faked or insincere in any way. He was genuinely committed to my being totally satisfied with his small part of (as he put it) "The Total Patrick Experience". Mario is an excellent asset to your organization and I felt compelled to let someone know about it. More
I've always had great service in a timely fashion from the service people at Patrick. The guys are all very respectful and courteous. We have purchased all of our cars there. I wouldn't think of going any the service people at Patrick. The guys are all very respectful and courteous. We have purchased all of our cars there. I wouldn't think of going anywhere else. I recommend them to all my friends and family. More
Hector and Dave were fantastic to work with from start to finish. The sales process was much easier to initiate because of e-mail correspondence. Car care seminar was very helpful too. I would (and have) rec finish. The sales process was much easier to initiate because of e-mail correspondence. Car care seminar was very helpful too. I would (and have) recommended family, friends and co-workers to include Patrick in their car buying search. More
It was a great seminar At the end of viewing your vehicle to ask questions did not go as well for me. Had to get find someone to answer my questions and was put on hold once I started my question so I walke to ask questions did not go as well for me. Had to get find someone to answer my questions and was put on hold once I started my question so I walked away to someone else. Overall it was great. More
This dealership is exceptionally professional and thorough. The counseling at the time of purchase regarding service, paperwork, warranties, available service contracts, etc. are unique in my experi thorough. The counseling at the time of purchase regarding service, paperwork, warranties, available service contracts, etc. are unique in my experience. The dealership offers a seminar monthly to new owners to familiarize them with available services in the dealership, care for their new car, shuttle and rental car services, recommended maintenance schedules, etc., which is very informative and effective. The dealership clearly values its relationship to its customers and goes the extra mile in assuring the quality of that relationship. I would highly recommend this dealership to any potential purchaser. More
My experience with Patrick has been for over 30 years, when I shop for a car they are the only place I go to because of how well I am treated and not preasured. I take all my service to be done because t when I shop for a car they are the only place I go to because of how well I am treated and not preasured. I take all my service to be done because they only do what is needed and do not try to sell you service that is not needed. I even bought my daughters used car there which was also a great experience. When ever I hear someone needing a car I always tell them to go to Patrick. Everyone is very friendly and the service staff gets you in and out as fast as they can, plus the accomendations to wait for your service to be done is so relaxing. Patrick does not preasure you when buying a car like other dealerships. More
Your dealership so impressed us that we have bought 2 vehicles in 16 mos. and another two in the 1990's. We have tried to go elsewhere but have been treated badly by pushy salesmen and they lie to youand vehicles in 16 mos. and another two in the 1990's. We have tried to go elsewhere but have been treated badly by pushy salesmen and they lie to youand would do just about anything to get a sale. You guys are so upfront, friendly and non pushy that we do not plan on going anywhere else to buy future vehicles. In fact we have brought both of our Teens to your "New Car Care Seminar" and they were both very impressed and plan on coming there to purchase when they are able to in the future. You actually treat women nice in the service dept, when I have a question you don't make me feel dumb or belittle me when your service dept responds to me, thats important! Thank you for the great Sales people, nice Parts & Service personnel and the women in the office were terrific!. You all do such a wonderful job and you should be very proud of all your staff there. sincerely, Lisa Brich. More