Bob Brown Chevrolet

My wife saw a vehicle on the Bob Brown website that interested us. I stopped by the dealership and was introduced to Kendal Cook. He located the vehicle, brought it around front for me, and we visited interested us. I stopped by the dealership and was introduced to Kendal Cook. He located the vehicle, brought it around front for me, and we visited for an hour about the vehicle. He was very thourough and knowledgeable about the vehicle, and explained everything to me. We returned two days later and drove the vehicle with him. He explained again to my wife all aspects of the vehicle in depth. He also spent much time explaining the GM Certified Vehicle Warranty, and all of the different things Bob Brown does for their customers. He never put pressure on us, and although there was much negotiation with the final sale price and our trade-in value, he was very accomodating in spending as much time as was necessary, going back and forth with the sales manager, and ensuring we got the deal we felt was fair. During our purchase, Kendal had a serious family emergency, but stayed with us until we completed the transaction. He went above and beyond what he needed to do during that time. He had already earned our business, but earned our respect as well for ataying during this difficult time, putting his customer first. Although this was our first purchase through him, it wont be our last. More

I have not received a survey from GM to express my concerns about my purchase/service on my new vehicle. I am greatly disappointed and I am still not satisfied with the car. GM has lost a lifelong c concerns about my purchase/service on my new vehicle. I am greatly disappointed and I am still not satisfied with the car. GM has lost a lifelong customer. I look forward to trading in this car. More

We went to Bob Brown Chevrolet looking for a specific car for our daughter. Starting with the phone call to the dealership right on through picking up the car, Bob Brown employees went out of their way to t for our daughter. Starting with the phone call to the dealership right on through picking up the car, Bob Brown employees went out of their way to treat us right. There were NO high pressure tactics from Clyde or the sales manager. They gave us a FANTASTIC price for our trade in AND the car we bought. There was a problem with the clear coat peeling on one of the doors of the car we were buying and they fixed it. No charge, no hesitation and no increase in price. Clyde was the most down to earth car salesman we've ever met and very helpful. The only issue we had was with the lady doing the paperwork for the sale. She must have been having a bad day. We will definitely shop at Bob Brown Chevrolet aain! More

I went to Bob Brown because they have multiple dealerships, I knew what we wanted, & the reputation Bob Brown has. I worked with Kendal and he treated me like gold. His professionalism is beyond w dealerships, I knew what we wanted, & the reputation Bob Brown has. I worked with Kendal and he treated me like gold. His professionalism is beyond words. Kendal seen me through the process; making sure I was satisfied... When approaching him, he greeted me with a friendly smile, making me comfortable & put me first! The next day he followed up with me. With that & much more I could say, I sincerely appreciate your outstanding customer service & salesman ship Kendal. The diligence and dedication demonstrated to us the customer was high quality. Tracy More

This is the 2nd Vehicle I have gotten from Kendall Cook at Bob Brown Chevy. He has always given me the very best service before and after the sale. The service team has also done the very best every time I at Bob Brown Chevy. He has always given me the very best service before and after the sale. The service team has also done the very best every time I have come into the dealership for service or just asking a question. I woulod highly recommend them to everyone. More

We have had a very good experience with buying new Traverse from Bob Brown Chev.Larry did a great job and did Lois. Thanks, Jan & Don Chartier Traverse from Bob Brown Chev.Larry did a great job and did Lois. Thanks, Jan & Don Chartier More

Very friendly and easy to work with. Answered all our questions. Gave us a fair value for out trade-in. Had a very good price on the vehicle we bought. Very pleasant experience all around. Will recom questions. Gave us a fair value for out trade-in. Had a very good price on the vehicle we bought. Very pleasant experience all around. Will recommend to anyone who asks about where to purchase a vehicle. More

I LOVE LOVE LOVE MY NEW MALIBU LTZ! I switched from a Toyota Camry SE and I couldn't believe the difference in the overal ride! The seat adjustment is not limited to up or down, I don't hear the road no Toyota Camry SE and I couldn't believe the difference in the overal ride! The seat adjustment is not limited to up or down, I don't hear the road noise, the Bose system rocks AND I'm getting great gas mileage! Thank you Clyde for taking the time to go over my purchase options and taking really great care of me! You ROCK! My sincerest gratitude, Lynn More

What can I say? Great experience. Contacted Internet sales for interest in a camaro 2011 base model. Internet sales called back within a few hours. Showed up and met with Billy. No pressure, and he didn sales for interest in a camaro 2011 base model. Internet sales called back within a few hours. Showed up and met with Billy. No pressure, and he didn't try to upgrade me to something I couldn't afford. The finance dept took some time, but they managed to beat my rate from PenFed Credit Union, which I didn't think possible. Saving money was worth the time. Left with a 2011 base model that I love. The car on the lot was a little dirty. They gave me my keys and we came out of the dealership to a shiny car. Nice touch. Will be back again in 2016 or 2017 for a Gen 6 camaro. Thanks Billy! More

I LOVE my new Cruze! Get Up & Go, Steering, Breaks, Interior, Exterior, MPG, and MY shade of red. I’m so glad my daughter suggested I visit with Clyde. I could have gone back to the former dealer Interior, Exterior, MPG, and MY shade of red. I’m so glad my daughter suggested I visit with Clyde. I could have gone back to the former dealer, but I met the manager in your Service Dept. last summer & was very pleased with how I was treated. That meant a lot to me. I’ve had several unpleasant experiences with situations in Atlantic, Council Bluffs & Omaha, NE. The attitude in the Service Dept. is important to women who DO know what they’re talking about. I plan to stop in for my oil changes and other necessities. I can hardly wait for your new location to open. 2011 ended on a high note: The purchase of my new car. 2012 is going to be a VERY FUN year. I will truly enjoy my ventures away from home in my 2012 Cruze. I'm planning a trip to CO right now! M Joan Sprieck Winterset, IOWA More