Bob Brown Chevrolet

My wife and I went to Bob Brown in Des Moines, IA looking for a new vehicle for her. We were helped by Luke Bowers. He was awesome!! He was very helpful and informative on the vehicles we looked at. I will d for a new vehicle for her. We were helped by Luke Bowers. He was awesome!! He was very helpful and informative on the vehicles we looked at. I will definitely be going back to him when I decide to trade my truck. Luke made the car buying process easy and fun! Thanks again Luke!! More

Bob Brown continues to deliver an exceptional buying experience. My trade in, a 2011 camaro CGM, was fairly valued, and the next owner will be very happy as I babied it and the vast majority of its experience. My trade in, a 2011 camaro CGM, was fairly valued, and the next owner will be very happy as I babied it and the vast majority of its miles are Iowa highway commute. Loved that car, which I got from Bob Brown in early 2012. I traded it to upgrade to a 2012 2SS convertible. The convertible has been rock solid. As a nurse servicing rural Iowa I need my used cars to be reliable and a little fun. I spend a lot of time in my cars. Bob Brown used cars have not disappointed. Randy was terrific. He had good knowledge of the model and was patient with my requests. At no time did I feel pressured. Even after the deal was sealed he took me on a tour of the new grounds. I could tell he was genuinely proud as he introduced me to support staff and talked about the facility. The sales manager I worked with understood that I wasn't there to be in a haggle match. Ask for a fair bottom line price and you get one. At a price not more then auction I kept my end of the no haggle agreement and purchased. My fellow camaro club members paid more at competing dealerships in the area. I didn't have my extra key or factory floormats in me.The took my word that I would send them and did not ding my trade in value. Dave is a master at his craft. The rates he finds is competitive with the best credit unions. When I told him I wasn't interested in loan add ons he did not sales pitch me hard. He knows his business and he knows his customers. He remembered my loan requirements from my last purchase (major bank, low apr, simple interest, no gap on used, etc). That cyber gray 1LT is on the lot now. Ask the sales team for a previous owner reference and I will be happy to talk on the phone with a perspective buyer. It's a great car and I would be lying if I said I didn't miss it sometimes; the roaring power of the L99 engine in my 2SS helps me cope, though. I'm currently looking at volts for the wife and will defiantly keep Bob Brown in my list of dealers to deal with. Very high on the list. More

The service was horrible and our salesman was pushy 2 weeks after we purchase the vehicle they called us back and told us we owed another thousand dollars on top of the money we had already paid. Their m weeks after we purchase the vehicle they called us back and told us we owed another thousand dollars on top of the money we had already paid. Their mistake became my expense The general. manager tim Manning was absolutely . . no help at all More

I bought a 6 year warranty battery 7/09 for $132.93. I needed to replace it 11/2012. I got 40 months out of the battery and the new battery cost me $115.39. I then went home and called Firestone, Tires needed to replace it 11/2012. I got 40 months out of the battery and the new battery cost me $115.39. I then went home and called Firestone, Tires Plus etc. I could have bought a battery straight out for about $120. The only reason I replaced it at Bob Brown was because I mistakenly believed the warranty would be worth something. Also I don't even know if the new battery has a warranty. No one mentioned a warranty and it is not stated on my receipt. I love my Chevy Tahoe but I will not be purchasing another Chevy product. Bob Brown labor costs are ridiculously overpriced. My Tahoe is 11 years old and several times over the past 11 years, I have had the vehicle repaired repeatedly for some of the same problems so I don't feel that I am getting better service for the price. Oil changes at Bob Brown most recently cost me with tax $41.78. In November, I had the oil changed at Meineke for $25.91. Also the tech at Meineke showed me some of the fluids that Bob Brown has been telling me needed to be changed, guess what? By appearance, those same fluids do not need to be changed yet. I think the tech should be telling me that according to the suggested schedule, yes, changes at certain mileage are suggested BUT at this time they fluids still appear to be OK. I am sick of the upselling. More

After having my Malibu in for sensor and warenty work; my car never drove the same. The service department repaired my transmission; the transmission works fine. but 7 weeks later we are putting new ball joi car never drove the same. The service department repaired my transmission; the transmission works fine. but 7 weeks later we are putting new ball joints and new front tires on the car. I have been told by another mechanic (who has also purchased a car from Bob Brown this year) that it appeared the ball joint was not put on correctly. I have tires that had plenty of life still on them except where it wore hole on the inside of my tire in less than 2 months! My keyless remote also stopped working after the service, i took it back in to have it reset and they told me I need new remotes "they were both shot" wierd since I never used one of them and they both never worked after I pciked the car up. Save your time and your cars maintence and go somewhere else! More

My husband and I puchased a new truck, we recieved bad communication. I seemed to take longer to purchase this truck than any other car we have purchesed in the past. It took several trips to the dealersh communication. I seemed to take longer to purchase this truck than any other car we have purchesed in the past. It took several trips to the dealerships which all took longer than needed, we spent a lot of time sitting around... even after a purchase and trade in price were aggreed on. We added a couple of accessories that took days to put on, when we finally recieved word that our truck was done; I drove the 100 miles to pick it up to find out it was not done. It had not been cleaned (window stickers and everything were still in place) and it had no gas. We were then met with empty promises with a gift card to get it detailed locally; that we never recieved. We also left a couple of items in our trade in that we never got back, after three attempts. We will next time drive the extra 20 mins for good cutomer service! More

I purchased a new 2012 Corvette from Clyde, he did an excellent job of taking care of me through the entire transaction! One of the best new car purchase experiences I've had in the past 10 years with t excellent job of taking care of me through the entire transaction! One of the best new car purchase experiences I've had in the past 10 years with the sales staff, financing and management teams! Will do business with again. More

I was very pleased with Bob Brown and Kendal Cook when I went there to look for a car in my price rage. I was first looking at a used car and ended up leasing a new car for the same price range I was looki went there to look for a car in my price rage. I was first looking at a used car and ended up leasing a new car for the same price range I was looking for. Kendal did an amazing job in helping me find that car. And the best part of everything is that after I bought my car, he took time out of his day to show me all of the features from bluetooth, to OnStar, to showing me everything under the hood. He could have just sent me on my way after I got that car but he went above and beyond after the sale and I really appreciated it. If you are ever in the the Des Moines area. Please go to Bob Brown and see Kendal! More

Called about the bad brake pads within 30 days would not do anything. The rubber on the window keeps coming out. But the salesman told us oh there wasn't anything they had to do to the vehicle when it was do anything. The rubber on the window keeps coming out. But the salesman told us oh there wasn't anything they had to do to the vehicle when it was checked over before we picked it up because it was in such good shape. I feel we were overcharged on the extended warranty after checking prices elsewhere. We got an extended warranty with longer coverage on a vehicle 2 years older which was 4 wheel drive for $700 less. After checking on the internet prices they are way overpriced in that area. You would think brakes would be an important thing to check before sending someone off in a vehicle you sale them. Will not buy from them again. Also purchased 2nd vehicle just this week and am paying half the interest rate we got with Bob Brown. Will not purchase from them again. More