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Bob Brown Chevrolet

Des Moines, IA

4.0
128 Reviews

3600 111th St.

Des Moines, IA

50310

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128 Reviews of Bob Brown Chevrolet

October 31, 2012

My husband and I puchased a new truck, we recieved bad communication. I seemed to take longer to purchase this truck than any other car we have purchesed in the past. It took several trips to the dealersh More

by lnsmith75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Art
October 31, 2012

After having my Malibu in for sensor and warenty work; my car never drove the same. The service department repaired my transmission; the transmission works fine. but 7 weeks later we are putting new ball joi More

by lnsmith75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
May 30, 2012

I purchased a new 2012 Corvette from Clyde, he did an excellent job of taking care of me through the entire transaction! One of the best new car purchase experiences I've had in the past 10 years with t More

by ryanmalone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Birks
March 01, 2012

I was very pleased with Bob Brown and Kendal Cook when I went there to look for a car in my price rage. I was first looking at a used car and ended up leasing a new car for the same price range I was looki More

by Hwk49ers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendal Cook
February 19, 2012

Called about the bad brake pads within 30 days would not do anything. The rubber on the window keeps coming out. But the salesman told us oh there wasn't anything they had to do to the vehicle when it was More

by pkeenan238
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
2
February 14, 2012

We received wonderful service at Bob Brown. Kendal was very patient and helped us make the right decision as to what we were looking for in a vehicle. Everyone at Bob Brown made us feel like we were not j More

by RFIRKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendal Cook
Feb 15, 2012 -

Bob Brown Chevrolet responded

Thank you very much for taking the time to let us know how we're doing. We understand that purchasing a new vehicle is a major investment so we strive to keep our customers well informed and comfortable throughout the whole process. We are trilled that you could feel our sincere gratitude for your patronage and we hope that you are enjoying your new Equinox! Don't forget to find us on Facebook and Twitter for additional specials and savings, reserved exclusively for our online fans. Regards, Matt Brown - General Manager matt.brown@bobbrownauto.com

February 12, 2012

My wife saw a vehicle on the Bob Brown website that interested us. I stopped by the dealership and was introduced to Kendal Cook. He located the vehicle, brought it around front for me, and we visited More

by markkim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendal Cook
Feb 13, 2012 -

Bob Brown Chevrolet responded

It is our belief that the customer should always come first, and your experience describes exactly that. Thank you for taking the time to share your absolutely excellent experience with us. We are truly grateful for your kind words, and really appreciate you recognizing Kendal's remarkable efforts at 100% customer satisfaction. We are eager to work with you again in the future, and would like to invite you to find us on Facebook and Twitter for online coupons and specials. Regards, Matt Brown - General Manager matt.brown@bobbrownauto.com

February 11, 2012

I have not received a survey from GM to express my concerns about my purchase/service on my new vehicle. I am greatly disappointed and I am still not satisfied with the car. GM has lost a lifelong c More

by Littlenuge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quentin
Feb 13, 2012 -

Bob Brown Chevrolet responded

Let me please apologize for this situation. It is always our goal to provide our customers with the very best service and vehicles so it is disappointing to hear that we have not met this target with you. We would love to speak with you further about this matter, so please feel free to contact us at your earliest convenience. We look forward to speaking with you soon in an effort to make matters right. Regards, Mari Moreland Rippey - Bob Brown Chevrolet 515.289.5982

February 09, 2012

We went to Bob Brown Chevrolet looking for a specific car for our daughter. Starting with the phone call to the dealership right on through picking up the car, Bob Brown employees went out of their way to t More

by jandjmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde Birks
Feb 09, 2012 -

Bob Brown Chevrolet responded

Thank you so much for taking the time to let us know how we're doing. We are extremely pleased to hear that our staff could exceed your expectations and treat you and your daughter with the outstanding customer service Bob Brown Chevrolet has become known for. We look forward to seeing you again on your next visit, and would like to invite you to join us on Facebook and Twitter to gain access to our exclusive online specials Regards, Matt Brown - General Manager matt.brown@bobbrownauto.com

February 06, 2012

I went to Bob Brown because they have multiple dealerships, I knew what we wanted, & the reputation Bob Brown has. I worked with Kendal and he treated me like gold. His professionalism is beyond w More

by tmsmith1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendal Cook
Feb 07, 2012 -

Bob Brown Chevrolet responded

Tracy, thank you so much for sharing your experience with us. As you have noticed, we pride ourselves on having very professional and caring employees, and Kendal is no exception. We are delighted that he could go above and beyond to exceed your expectations during your last visit. Thank you very much for your valued business, and we hope to have the opportunity to work with you again in the future. Please be sure to find us on Facebook and Twitter to stay updated with dealership news and to receive exclusive online specials. Regards, Matt Brown - General Manager matt.brown@bobbrownauto.com

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