Bob Brown Chevrolet

Go anywhere else! My son bought a used car from them & they played up how they do this huge system check & special warranty on their used cars. But 3 weeks after, his h My son bought a used car from them & they played up how they do this huge system check & special warranty on their used cars. But 3 weeks after, his headlights stay on & drain the battery. When he called them their response was, the warranty doesn't cover that & basically it's too bad for him, but it's his problem now. Seriously? I guess I know where I won't be buying my next new (not used, new) car! Plus I'll make sure everyone I work with at the hospital hears how nonexistent their customer service is. Karl Chevrolet seems to be the only place to go from now on! More

Mike McNeley was a fantastic professional! Mike McNeley did a fantastic job getting us into our new car. From the selection to the drive out of Bob Browns when picked up the car. It was a seeml Mike McNeley did a fantastic job getting us into our new car. From the selection to the drive out of Bob Browns when picked up the car. It was a seemless experience and that is how buying a new car should happen. Thanks again to Mike and all the staff... More

Mike McNeley was great salesman! Mike was friendly, helpful, and knowledgable about the car we purchased. We fell in love with a vehicle right away, and he made sure it was road read Mike was friendly, helpful, and knowledgable about the car we purchased. We fell in love with a vehicle right away, and he made sure it was road ready before we purchased. Mike's Personality was easy-going and we liked his willingness to help us stay within our budget.. I will refer Mike to friends and family that want to buy a great car. All the staff we encountered at Bob Brown Chevrolet were nice. More

Awesome Experince - Would Do it Again Same Dealership! I had a incredible experience in the service dept. Single Mom/Woman - I was treated with the respect and knowledge. Absolutely everything was explai I had a incredible experience in the service dept. Single Mom/Woman - I was treated with the respect and knowledge. Absolutely everything was explained to me by service professional. I drove away with no worries and total satisfaction. One of my best experiences ever car related in Des Moines Iowa! I purchased my car Equinox at Bob Brown 2 years ago and again... it was a stress free experience. I was so impressed by my sales team. Absolutly every detail was handled to perfection by them. Very very professional - personal- explanatory-patient. I never once felt pressure. As a Single Professional Woman in Des Moines - if I was in the marketplace for a auto - hands down I would choose Bob Brown and their caring staff. Sales/Service/Management all Top Row! Shelly Magneson More

Oil changes on my 1 year old eqinox were fast , friendy, and above the call of duty. I was so happy with the work done. I wish I had purchased mu car from Bob Br on my 1 year old eqinox were fast , friendy, and above the call of duty. I was so happy with the work done. I wish I had purchased mu car from Bob Browns. I had nothing but trouble when I purchased from Randy Reeds in St Joe Mo. More

Lied repeatedly Our experience was with the Ankeny location. We made several calls regarding a car and set up an appointment to test drive it. We drove 40 miles to t Our experience was with the Ankeny location. We made several calls regarding a car and set up an appointment to test drive it. We drove 40 miles to the dealership and the salesperson wasn't there, and they didn't know when he'd be back - what did we want? When we told them, they laughed and said, "Oh, sorry, we sold that car an hour ago." They thought it was funny. No offer to show us another vehicle or reimburse us for gas. That was 2 yr. ago. We decided to give them another chance because they had a car we were interested in. We met with a salesman, drove the car and negotiated unsuccessfully. The next day he called with a counteroffer that was agreeable if certain things were fixed, he said he'd try to get it done right away and we made a deposit. Several days later we were told the chrome was fixed, a wheel was being fixed, and a new seat cover was on the way, but he couldn't get a tracking number. This went on for over a week, being told it was getting fixed/seat cover on the way. After 10 days we received a call from someone else in sales wanting to know why we hadn't picked up the car. We explained what the salesman told us, and the new guy said "that's not true, the price didn't include fixing that stuff, nothing has been fixed or ordered, it's being sold as is". We were stunned, there was no apology, no negotiating, just a "too bad so sad" attitude on their part. We declined the purchase and requested our down payment be refunded. We were given the impression they could care less if we bought it or not. We will never consider Bob Brown again, and will be very willing to share our experience with anyone who asks. We made 3 trips total to their facilities only to be treated with disrespect and deceit. Too bad so sad for them. More

Great experience Luke was a friendly and knowledgeable salesman. We had a great car-buying experience with him. We are quite happy with our purchase as well. Luke was a friendly and knowledgeable salesman. We had a great car-buying experience with him. We are quite happy with our purchase as well. More

My wife and I went to Bob Brown in Des Moines, IA looking for a new vehicle for her. We were helped by Luke Bowers. He was awesome!! He was very helpful and informative on the vehicles we looked at. I will d for a new vehicle for her. We were helped by Luke Bowers. He was awesome!! He was very helpful and informative on the vehicles we looked at. I will definitely be going back to him when I decide to trade my truck. Luke made the car buying process easy and fun! Thanks again Luke!! More

Bob Brown continues to deliver an exceptional buying experience. My trade in, a 2011 camaro CGM, was fairly valued, and the next owner will be very happy as I babied it and the vast majority of its experience. My trade in, a 2011 camaro CGM, was fairly valued, and the next owner will be very happy as I babied it and the vast majority of its miles are Iowa highway commute. Loved that car, which I got from Bob Brown in early 2012. I traded it to upgrade to a 2012 2SS convertible. The convertible has been rock solid. As a nurse servicing rural Iowa I need my used cars to be reliable and a little fun. I spend a lot of time in my cars. Bob Brown used cars have not disappointed. Randy was terrific. He had good knowledge of the model and was patient with my requests. At no time did I feel pressured. Even after the deal was sealed he took me on a tour of the new grounds. I could tell he was genuinely proud as he introduced me to support staff and talked about the facility. The sales manager I worked with understood that I wasn't there to be in a haggle match. Ask for a fair bottom line price and you get one. At a price not more then auction I kept my end of the no haggle agreement and purchased. My fellow camaro club members paid more at competing dealerships in the area. I didn't have my extra key or factory floormats in me.The took my word that I would send them and did not ding my trade in value. Dave is a master at his craft. The rates he finds is competitive with the best credit unions. When I told him I wasn't interested in loan add ons he did not sales pitch me hard. He knows his business and he knows his customers. He remembered my loan requirements from my last purchase (major bank, low apr, simple interest, no gap on used, etc). That cyber gray 1LT is on the lot now. Ask the sales team for a previous owner reference and I will be happy to talk on the phone with a perspective buyer. It's a great car and I would be lying if I said I didn't miss it sometimes; the roaring power of the L99 engine in my 2SS helps me cope, though. I'm currently looking at volts for the wife and will defiantly keep Bob Brown in my list of dealers to deal with. Very high on the list. More

The service was horrible and our salesman was pushy 2 weeks after we purchase the vehicle they called us back and told us we owed another thousand dollars on top of the money we had already paid. Their m weeks after we purchase the vehicle they called us back and told us we owed another thousand dollars on top of the money we had already paid. Their mistake became my expense The general. manager tim Manning was absolutely . . no help at all More