Blue Springs Ford

If I could give this dealer negative stars, I would. This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left my wife and our handicapped daughter in our car with the transmission going out. They further lied about me and refused to return my calls. Their actions are vicious, cowardly, immoral, cruel and cowardly in the extreme. As a 100 percent disabled veteran, I call on all my fellow Marines...all my fellow veterans...to boycott Blue Springs Ford. As a Ford owner for some forty years...I have NEVER been treated like this by anyone at Ford and I call on EVERYONE to boycott Blue Springs Ford. Our 2019 Ford Explorer is starting to have transmission issues, so we brought it in for service. We paid cash for this car when we bought it new and I paid an additional $2,500 for the Platinum Warranty because our daughter was born with the most severe form of Spina Bifida...a fully exposed spinal cord...so we need a reliable vehicle big enough for her wheelchair with a good warranty for frequent emergency trips to the hospital. The warranty was set to expire in July, 2025, so we brought it in to check out the transmission and go over the whole car before the warranty expired. We spoke with "Will" who said he didn't have any rental cars available for us. I told him we would need to reschedule then because we have a handicapped child and really cannot be without a car because we make frequent emergency trips to the hospital. He agreed and rescheduled us for today, May 9th, 2025. My wife showed up with the car and someone named "Jonah" called me and angrily told me that they charged $200 per hour for warranty work and that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I asked him, "Well, have you contacted the warranty folks and asked them how much they will cover?" He kept yelling at me that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I kept responding that I had no idea what it would cost. I am not a service writer, or a service manager so how would I know how much it's going to cost? And how would I know how much the warranty is going to cover? Eventually, he just hung up on me. I tried calling back and no one would answer. In the meantime, back at the dealership, the Service Manager "Sam Bell" walked out and told my wife that they didn't want our business. My wife asked him why and he lied to her by saying that I had been argumentative with Jonah and that if we weren't going to pay the $200 per hour rate up front for the work, then they weren't interested in our business. My wife informed him that no one from Ford had informed us that we would have to pay $200 per hour up front for warranty work when we bought the warranty. That defeats the whole purpose of spending $2,500 on a platinum warranty. These people should all be fired. What they did to us was criminal. I recommend everyone read this review (and the many others like it) and take your business elsewhere. I will conclude by providing the list of my Fords that I will now NEVER be taking into Blue Springs Ford if I need service. 64 Ford Galaxy 500, 67 Ford Fairlane 500, 72 F250, 73 F250 4x4, 96 F250 4x4 7.3 Powerstroke, 2010 Ford Crown Victoria Police Interceptor and 2019 Ford Explorer. More

If I could give this dealer negative stars, I would. This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left This review is dtd May 9, 2025. On this day, the Service Department at Blue Springs Ford refused to honor the warranty we bought from Ford and left my wife and our handicapped daughter in our car with the transmission going out. They further lied about me and refused to return my calls. Their actions are vicious, cowardly, immoral, cruel and cowardly in the extreme. As a 100 percent disabled veteran, I call on all my fellow Marines...all my fellow veterans...to boycott Blue Springs Ford. As a Ford owner for some forty years...I have NEVER been treated like this by anyone at Ford and I call on EVERYONE to boycott Blue Springs Ford. Our 2019 Ford Explorer is starting to have transmission issues, so we brought it in for service. We paid cash for this car when we bought it new and I paid an additional $2,500 for the Platinum Warranty because our daughter was born with the most severe form of Spina Bifida...a fully exposed spinal cord...so we need a reliable vehicle big enough for her wheelchair with a good warranty for frequent emergency trips to the hospital. The warranty was set to expire in July, 2025, so we brought it in to check out the transmission and go over the whole car before the warranty expired. We spoke with "Will" who said he didn't have any rental cars available for us. I told him we would need to reschedule then because we have a handicapped child and really cannot be without a car because we make frequent emergency trips to the hospital. He agreed and rescheduled us for today, May 9th, 2025. My wife showed up with the car and someone named "Jonah" called me and angrily told me that they charged $200 per hour for warranty work and that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I asked him, "Well, have you contacted the warranty folks and asked them how much they will cover?" He kept yelling at me that if the warranty didn't cover their full hourly rate, that I would be responsible for the difference. I kept responding that I had no idea what it would cost. I am not a service writer, or a service manager so how would I know how much it's going to cost? And how would I know how much the warranty is going to cover? Eventually, he just hung up on me. I tried calling back and no one would answer. In the meantime, back at the dealership, the Service Manager "Sam Bell" walked out and told my wife that they didn't want our business. My wife asked him why and he lied to her by saying that I had been argumentative with Jonah and that if we weren't going to pay the $200 per hour rate up front for the work, then they weren't interested in our business. My wife informed him that no one from Ford had informed us that we would have to pay $200 per hour up front for warranty work when we bought the warranty. That defeats the whole purpose of spending $2,500 on a platinum warranty. These people should all be fired. What they did to us was criminal. I recommend everyone read this review (and the many others like it) and take your business elsewhere. I will conclude by providing the list of my Fords that I will now NEVER be taking into Blue Springs Ford if I need service. 64 Ford Galaxy 500, 67 Ford Fairlane 500, 72 F250, 73 F250 4x4, 96 F250 4x4 7.3 Powerstroke, 2010 Ford Crown Victoria Police Interceptor and 2019 Ford Explorer. More

Took 2019 Ford F150 in due to cam phasers failing a second time after Halverson Ford replaced them in February 2024. Blue Springs Ford refused to honor Ford’s 24 month warranty on all Ford parts - whic second time after Halverson Ford replaced them in February 2024. Blue Springs Ford refused to honor Ford’s 24 month warranty on all Ford parts - which also includes labor!! This repair was EXTREMELY costly ($6,000). We now have almost $10,000 in the same repair in 9 months!!!. Very unhappy with Blue Springs Ford and Ford Customer Satisfaction Department!!!! More

Train wreck! On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able On Thursday I scheduled an appointment for after work on the following Monday at 3pm and when I arrived early at 2, I was told they wouldn't be able to look at it just then because it was too late in the day; even though they were open 4 more hours. Why take an appointment at that time then? I called the next day (Tuesday) only to be told they didn’t get to it but there was no reason they shouldn’t get to it the next day. I called the next day (Wednesday) and was told, we didn’t get to it but there is no reason we shouldn’t get to it tomorrow. I informed the man that they told me that almost verbatim the day before and he said that diagnostics can take a day or two. So I pointed out it had already been three days. I called on the fourth day (Thursday) and can you guess what I was told? “We didn’t get to it today but there is no reason we shouldn’t be able to get to it tomorrow.” They must have a script to read like a soulless call center. After four days, all they could muster up is we didn’t get to it. I had to call daily since I wasn’t given any updates and of course no work was being done. I called Bob Sight Ford in Lees Summit and they had a Friday morning appointment available and after I explained the frustratingly unnecessary situation at Blue Springs Ford, he said that they actually have a tech available at the time of appointment; because that’s how appointments work. Go literally anywhere else. Don’t even send an enemy to Blue Springs Ford. Also when I went to pick up my vehicle and take it to a place that is competent and understands customer service, suddenly Blue Springs Ford was almost ready to start looking at my car, and I was asked if I was sure I didn’t want to just wait a little longer. More

The service department is extremely unfriendly. Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called Brought my truck in for one issue, which they fixed, and when I picked it up I had more issues than I had before. Wires were ripped and they called me a liar telling me it was like that when I brought it in. Unbelievable that they wanted me to pay for their mistake. I wish they would’ve just owned up to it and I would’ve understood. Service manager is aggressive. More

Service department is very customer unfriendly, I was told a 4-5 hr wait, and when 5 hrs had passed, had to go up front and have their billing person phone them. The guy in charge said "well I told you i told a 4-5 hr wait, and when 5 hrs had passed, had to go up front and have their billing person phone them. The guy in charge said "well I told you it would be all day" . Which is a lie. He then said, "well we're a little behind" and then said it would be another 1-1/2 hours. What kept him from informing me so I could see about a ride or even lunch? Really unfriendly attitude also. Been going her for 5 years. No kore More

Theirs was our first time buying from Blue Springs Ford, and we worked wonderful and friendly employees. We love the car, and also…they have great coffee! and we worked wonderful and friendly employees. We love the car, and also…they have great coffee! More

We have been purchasing vechicles for over 50 years, our experience with Blue Springs Ford has been one of the best. We rank the dealership excellent!! experience with Blue Springs Ford has been one of the best. We rank the dealership excellent!! More