Chance Baker

UPDATE, SEPT 22: I just heard from Chance Baker, a Sales Manager there. "We have been unable to reach a solution with the other options. ... Your car is here at the pre-owned building I have the keys. Eithe Manager there. "We have been unable to reach a solution with the other options. ... Your car is here at the pre-owned building I have the keys. Either one of you can pick it up today September 22, 2026." I'm not sure what he means by a solution with the "other options", but apparently I need to hire an attorney. RUN FROM THIS DEALERSHIP, THEY ARE AFFILIATED WITH SMITHVILLE FORD IN WHICH THEY DID SOMETHING SIMILAR, BUT USED MY INFORMATION ONLY WITHOUT PERMISSION. UPDATE, SEPT. 21: We have the lender calling us looking for their payment. Blue Springs Ford said they would straighten out their mistake and here we are, no car, no resolution and a lot of phone calls. Update, Sept. 16: We returned the vehicle to the dealership so they could unwind the deal. That was 3 days ago and we're still waiting to see if deal has been unwound. The lender is reaching out as well to me, because they haven't heard from the dealership. And sadly, the GSM didn't even know it had been there since Sunday as of this morning and he's been included in ALL EMAILS. And the first communication I had from him after all this time included a snarky comment that was uncalled for and extremely unprofessional. On July 30, 2026 I submitted a credit application with this dealership as a CO-SIGNER. But not before I spoke with Chance Baker, one of the Sales Managers. I explained the fraud scenario at Smithville Ford (I had no idea these dealerships were Balderston Auto dealerships) and said I would fill out as a co-signer if they would initially only submit to one bank and that I would only unlock 1 Credit Bureau & not all 3. He let me know which one to unlock, which I did. We arrived at the dealership to complete the deal and thought everyone was on the same page. (Salesman was well aware of scenario and made sure to keep me as secondary on all paperwork on his end) Imagine my surprise when I learn that I'm Primary on the loan when the bank sends me the Welcome packet. I was a co-signer/applicant and Blue Springs Ford altered that credit application. Plain and simple. This should NEVER BEEN DONE WITHOUT DISCUSSING AND GETTING MY CONSENT, it's the law. And to top it off, the AWD vehicle that was purchased has 2 sets of different tires on it. BIG NO-NO. So at this point I'm waiting on Blue Springs Ford to address and correct these scenarios. RUN from this dealership. More

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Are we not buy a used car from them unless it was certified. There's no way to even look at my car before putting it on the lot. I haven't had it in here. It's been nothing but problems. They didnt r certified. There's no way to even look at my car before putting it on the lot. I haven't had it in here. It's been nothing but problems. They didnt return phone calls, they didn't help me then I finally got a hold of them, and have put me in a bad spot due to their lack of ethics. More

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Sold the car we had on hold Friday evening and our appointment was for Saturday morning, was so disappointed. Didn't even offer to show me anything else.🥵 appointment was for Saturday morning, was so disappointed. Didn't even offer to show me anything else.🥵 More

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Fantastic service Doug was a pleasure to work with. Helped throughout. Everyone was so pleasant can to us. We definitely will recommend to others. Keep up the good w Doug was a pleasure to work with. Helped throughout. Everyone was so pleasant can to us. We definitely will recommend to others. Keep up the good work. More

by Rowland 2019 Verified Customer Verified Customer

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Good experience purchasing a user car Our salesperson was very honest, professional, and helpful. Blue Springs Ford's website was up to date, cars were really there that that affiliated a Our salesperson was very honest, professional, and helpful. Blue Springs Ford's website was up to date, cars were really there that that affiliated advertising websites stated were there. All department people were nice and helpful. It was a pleasant buying experience, and we got a great used car. More

by michelecroberts33 Verified Customer Verified Customer

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Review/New car Our experience at Blue Springs Ford was pleasant with great customer service. We are happy with our new Escape. Looking forward to working with Blue Our experience at Blue Springs Ford was pleasant with great customer service. We are happy with our new Escape. Looking forward to working with Blue Springs Ford in the future.’ More

by riggsl01 Verified Customer Verified Customer

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Great experience Emory was awesome! Communicated with me and was honest about any changes that needed to be made to get me financing. The entire team was AWESOME Emory was awesome! Communicated with me and was honest about any changes that needed to be made to get me financing. The entire team was AWESOME More

by deewee35 Verified Customer Verified Customer

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Great Job Sandy , really listen and tried her best my credit and car loan make it difficult, sandy work with others at the dealership she kept in communication Sandy , really listen and tried her best my credit and car loan make it difficult, sandy work with others at the dealership she kept in communication with them and myself, letting me know every step of the way what was happening, very nice and she worked really hard to help me with my new car Purchase. More

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Quick Wife found a truck she liked and when I got there to do paperwork we were done in a couple of hours and she drove it home that night Wife found a truck she liked and when I got there to do paperwork we were done in a couple of hours and she drove it home that night More

by Noone Verified Customer Verified Customer

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2 car deal My husband and I traded in 2 cars, one of which was severely upside down but Chase and the finance department worked with us to eliminate the bad debt My husband and I traded in 2 cars, one of which was severely upside down but Chase and the finance department worked with us to eliminate the bad debt car and get us in a NEW and new to us car all within our budget!!! More

by Redman Family Verified Customer Verified Customer

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