Bill Kolb Jr. Subaru

Worked with Rich Knel to purchase a pre-owned Subaru. My wife and I were surprised at how pleasant the sales experience went. We got the best price for the vehicle as well as the service/maint. plans. Ric wife and I were surprised at how pleasant the sales experience went. We got the best price for the vehicle as well as the service/maint. plans. Rich is a great honest salesman and I recommend him highly. Also, it was a pleasant experience working with the money man named Paul. I was prepared to do a bit of haggling but they gave us the best price and also took over the remainder of the lease on my 2009 Honda CRV. Not much I can say but "wow", they have the customers best interest at heart. More

I was warned by others not to use this dealership but I guess I had to learn the hard way. I feel like this place just gives you a bad vibe in general as soon as you set foot in it. Although their price lo guess I had to learn the hard way. I feel like this place just gives you a bad vibe in general as soon as you set foot in it. Although their price looked ok online and the guy on the phone said the car was a cream puff, it was just a bait and switch. the car was in terrible condition and the staff was rude to us, and very pushy. I don't recall the salesmans name who I dealt with but they were unfriendly and not knowledgeable about the car at all. Every other local Subaru dealership I visited was much better. More

Great experience, great price, I really liked the no-haggle price and everything was delivered as promised. The salesman was friendly, informative and exerted no pressure regarding the sale. He was no-haggle price and everything was delivered as promised. The salesman was friendly, informative and exerted no pressure regarding the sale. He was available (or returned my call promptly) and answered all my questions and facilitated my decision to use Bill Kolb as my dealership of choice to purchase the vehicle. More

I was searching for a good near in NJ for a new Subaru and the Autobytel service I've used contacted this dealer. Received an email from a Internet Salesman, Richard Knel, and asked him how much he charge and the Autobytel service I've used contacted this dealer. Received an email from a Internet Salesman, Richard Knel, and asked him how much he charged for a new Subrau WRX above invoice. He promptly responded saying they charge MSRP. So at the heat of the email exchange, I emailed back saying "stealership" which prompted him to call me twice within a few minute interval. Very nice customer service, I'm glad I got him mad because now I know how this dealership handles difficult situations. More

I really enjoyed dealing with Sam Texler. Sam did not try to push options that I was not interested in, but made me aware of certain important options like the all weather package that I should consider. try to push options that I was not interested in, but made me aware of certain important options like the all weather package that I should consider. Sam also did not haggle over the price. He gave me a fair price for my lease up front and was not pushy with me when I asked for the weekend to consider whether to switch to a Subaru. When I returned on Monday after making the decision to go with a Subaru, Sam was very patient while I took a very long time to run the numbers through my head. When it came time to drop off my old lease at a (non-Subaru) dealership in New Jersey, Sam offered to pick me up and drive me back to Subaru and he arrived punctually. More

I locked in a lease price but couldn't sign the rest of paperwork due to time constraints and distance. My current lease was to expire in 2 4 weeks. I was in no rush to surrender current. Was given a sens paperwork due to time constraints and distance. My current lease was to expire in 2 4 weeks. I was in no rush to surrender current. Was given a sense of urgency due to earthquake in Japan thus price may increase. After research, I found this sales ploy pathetic. Outbacks are manufactured in USA?!! Wouldn't effect my locked in price. Other than that, was a great experience. More

We went to the dealership just to look at several cars with no idea of purchasing at that time. After talking with Richard and the way he treated us by answering all our questions and concerns we decided with no idea of purchasing at that time. After talking with Richard and the way he treated us by answering all our questions and concerns we decided to purchase a 2008 Subaru. All aspects of customer service were excellent, from our appraisal, to finance and having our car ready in 2 days. I would recommend this Dealership 100%. John Kuryla More

this is the second purchase from this dealership by our family and both transactions were terrific. I HATE car shopping. Too many dealers either are pushy or if they think you are not spending big, ignore family and both transactions were terrific. I HATE car shopping. Too many dealers either are pushy or if they think you are not spending big, ignore you. Not here; always friendly and polite. I did a fair amount of research and feel I got a great deal. I highly recommend Bill Kolb Jr. and hope to be back soon with my daughter for her next car purchase. More

I went to a local dealership in NJ to try out the Subaru Outback, loved it but didn't like the pricing. My wife called the Bill Kolb Dealership because they had placed an add in our local dealership, and o Outback, loved it but didn't like the pricing. My wife called the Bill Kolb Dealership because they had placed an add in our local dealership, and our son has recommened that we try them, followed up by email various dealerships for pricing. Sam came back with a really good price, that didn't change when we showed up at the dealership. Very friendly service, we are pleased and will pick up our new car on Monday. Can't say enough about them, will recommend Sam and Bill Kolb to everyone we know. More

Dealt with Howard over the phone and email. Was quoted a price for a 2011 STI hatch. Agreed upon price and left deposit to buy car. Took a day off from work and drove 30 miles to dealership. When I got ther price for a 2011 STI hatch. Agreed upon price and left deposit to buy car. Took a day off from work and drove 30 miles to dealership. When I got there, price was already listed on invoice and everything was good to go. Filled out all the necessary paperwork for financing and already received insurance card. Almost 2 hours later, was informed I was quoted the wrong price. Manager was unhelpful as mistake was made by Salesman. Price was already agreed upon and paperwork was already written up. Deal was off at this point as the salesman and manager would not honor the price I was originally quoted. More