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Bill Kolb Jr. Subaru

Orangeburg, NY

4.8
3,433 Reviews

252 Route 303

Orangeburg, NY

10962

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3,433 Reviews of Bill Kolb Jr. Subaru

April 09, 2011

Very aggressive pricing on auction-purchased or rental Subarus. A few things did rub me the wrong way though: making me wait as well as some phantom numbers in the financing that resulted in a higher pa More

by cromanelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 18, 2011 -

Bill Kolb Jr. Subaru responded

I am confused as to the Finance person you are referring to as we do not have a female in that position. I apologize if there was any miscommunication regarding your payment price. If you could provide me more detailed information I will look into this further and get back with you immediately. I don't want you to have any negative thoughts regarding your experience. As far as your service visits, again, if you provide me your contact information (last name and phone number) I will get back with you. We do appreciate your business. I want to ensure you are completely satisfied with your experiences at my dealership. Maryann Kolb President Bill Kolb Jr Subaru

April 04, 2011

We purchased a second hand car for our son through Gary Mendleson. We initially came for another car but it had been sold so he found us an alternative vehicle. We were so please with the service when ou More

by spring11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Mendleson
Apr 05, 2011 -

Bill Kolb Jr. Subaru responded

Gary was excited for you and your son for each having purchased a Subaru from him! You can be confident that you are both in a highly rated, safe vehicle. Please stop by anytime to say hello. We appreciate your business. We wish you both many happy miles of worry-free, fun driving in your Subarus! Maryann Kolb President

March 31, 2011

I just took delivery on my new Outback LTD today. I've I just took delivery on my new Outback LTD today. I've yet to have experience with their service Dept, so I can't comment on that. As far as sales More

by varnone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Texler
Apr 05, 2011 -

Bill Kolb Jr. Subaru responded

Thank you for your kind comments regarding Sam Texler. Sam has been with our organization over 8 years and is considered one of the Top Performing Sales Consultants by Subaru due to the outstanding customer service he provides. I can assure you that you did receive the best possible price on your Subaru Outback. We stock over 400 new and pre-owned Subaru's, all at the lowest possible price. We do not want to insult customers like you who are educated and knowlegable about price and product. Your time is to valuable. We give you the best possible price right up front. We want you to focus on the happy aspects of buying a new or pre-owned Subaru vs. haggling over the price. Please do not hesitate to contact me personally at mkolb@bkcars.com if I can ever be of assistance. Thank you for your purchase. Enjoy your Subaru! Maryann Kolb President

March 24, 2011

We were so impressed with everything about this dealership, including the employees we came in contact with. Sonny was so genuine and not pushy. He made us feel very comfortable. We have been bu More

by emus351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny, Rod
Mar 24, 2011 -

Bill Kolb Jr. Subaru responded

Sonny and I are thrilled that you are so happy with your recent experience and vehicle purchase. As I am sure he told you, all sales consultants are on salary vs. commission. This allows you to enjoy the true experience of buying a car without the "pushy" sales experience commonly found at other dealerships. We strive to make buying a Subaru a pleasant, exciting experience while allowing you to ask all the questions you need to so you can make an informed, educated decision. A Subaru for a first-time buyer such as your son is an excellent choice. Subaru has the highest overall safety rating and is also very affordable to own and operate. We look forward to our ongoing relationship with your family. Enjoy your Subaru! Sincerely, Maryann Kolb President

March 23, 2011

Sonny was extremely helpful during the entire process and was very knowledgeable about Subaru's vehicles. Would definitely recommend to friends! There was a bit of wait time when you walked into the dealersh More

by EricLee85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Rips
Mar 23, 2011 -

Bill Kolb Jr. Subaru responded

Thank you for your kind comments regarding Sonny! I am delighted to hear he met your expectations and that you are happy with your Subaru. I am sorry that you had a bit of a wait for your salesperson. We strongly encourage customers to call ahead and make an appointment, as you suggested, so we can ensure we dedicate time to your particular needs. We respect your time is valuable and want to ensure you have the best experience possible. Realizing that it is not possible to always call ahead to make an appointment we try to have enough sales staff on hand to accommodate any customer who walks in. In fact, we need to hire additional salespeople if you happen to know of anyone that might be interested!! Enjoy your Subaru! Have a wonderful day! Maryann Kolb President

March 22, 2011

I can not say enough good things about my experience at I can not say enough good things about my experience at Bill Kolb Jr. Subaru. I had been doing quite a bit of research to compare subaru dealers an More

by monaghanm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Taylor
Mar 22, 2011 -

Bill Kolb Jr. Subaru responded

Thank you for taking the time out of your busy schedule to advise us of your recent experience with Jerry Taylor and our staff. Jerry has been with our organization for over 5 years. He takes personal pride in assisting his customers in making the best choice of a Subaru that meets their specific requirements. All of our sales consultants are on salary vs. commission. This allows them to spend as much time as you need, without feeling rushed or overwhelmed to make a decision. Enjoy your 2008 Subaru Impreza! I wish you many miles of satisfied, happy driving. Please do not hesitate to contact me personally if I can ever be of assistance. We appreciate your business. Regards, Maryann Kolb President mkolb@bkcars.com

March 02, 2011

It is rare to find a salesman today with both the affability and warm personality as seen in decades past. Sonny Ripps of Bill Kolb,Jr. Subaru made my recent automobile purchase one of the most plea More

by howardgoldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Ripps, Sonny Ripps
Mar 02, 2011 -

Bill Kolb Jr. Subaru responded

Thank you for your kind comments regarding Sonny Ripps. He takes tremendous pride in ensuring his customers have a thorough knowledge of the operating features of their Subaru and completely understand all of the paperwork they are signing. We believe in complete disclosure throughout the entire sales and delivery process. I am delighted to hear your comments regarding your experience. It is what we all strive for! Enjoy your Subaru, and thank you for your comments. Sincerely, Maryann Kolb President

February 24, 2011

This is the second car I purchased at Bill Kolb - it so This is the second car I purchased at Bill Kolb - it so nice buying a car and not pressured at all during the process - no back and forth with manag More

by wgangeri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bob and gary , Bob Moore, Gary Mendelsohn
Mar 02, 2011 -

Bill Kolb Jr. Subaru responded

Wayne and Chris: You are wonderful customers and now two time Subaru customers! Congratulations! We are glad to hear you appreciate our No Haggle Sales Experience. We, too, think it is insulting for you to have to go back and forth from sales person to sales manager to purchase a car. That is why we try to make it as easy as possible to purchase a car from us. We appreciate your business and look forward to serving you! Thank you, Maryann Kolb President

January 27, 2011

From the time we walked in, we were trated very well. We were early for our appointment, but someone else was available to take care of us. There was a huge selection of "used" cars to choose from. Sonny wa More

by sdepan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny, Sonny Ripps
Mar 02, 2011 -

Bill Kolb Jr. Subaru responded

Excellent feedback! I am pleased someone what avaialable to show your our huge selection of used cars. We had select each pre-owned vehicle we have available for sale. We do ask that each customer sees our Delivery Coordinator (Financial Guy). He is responsible to actually scheduling the delivery date and time of your vehicle and ensuring you have all of the required paperwork you need with you to pick up the car (even when paying cash). I apologize you had to wait for him during your visit. Sonny enjoyed taking car of you and assisting you in selecting the perfect vehicle for you. Enjoy your Subaru! We do appreciate your business. Maryann Kolb President

Mar 02, 2011 -

Bill Kolb Jr. Subaru responded

Thank you for your comments. We do appreciate your business. You are right. Sonny is a very professional and knowledgable sales consultant. I am happy to hear your experience with him was a positive one. We request every one of customers to speak to our "finance guy" (we prefer to call him our Delivery Coordinator). He is responsible for scheduling the actual delivery of your vehicle and making sure the information is gathered properly to ensure we title and register your vehicle correctly. I apologize if there was a delay in you speaking to him. I respect your time is valuable. Thank you for taking the time to express your comments. Enjoy your Subaru, and thank you for your business. Maryann Kolb President 845-398-6331 --------------------------------------------------------------------------------

January 16, 2011

Bought car for elderly Father. Negotiated price on line and via emails/phone calls. Once deal was finalized, met Dad at dealership to pay/do paperwork and pick up car. Dad was treated with respect, dignit More

by ACBoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick, Howard, Michael and Jonah, Howard Bonfield
Jan 17, 2011 -

Bill Kolb Jr. Subaru responded

This is one of the most heart-warming emails I have ever received. I am so delighted to hear you and your father were so pleased with your experience with Rick, Howard, and my Sales staff. We strive extremely hard to meet and hopefully exceed your expectations in every way possible. I thank you for taking the time to share you kind thoughts with us. It means so much. I wish your father many enjoyable years driving his Subaru! May God bless you and your family. Maryann Kolb President

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