Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kolb Jr. Subaru
Orangeburg, NY
3,453 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,453 Reviews of Bill Kolb Jr. Subaru
January 25, 2015
5 Stars all across the board! I just wanted to thank Howard, my sales man who sold me my first Subaru. No pressure to buy, and made the whole process a pleasure. Howard took to t I just wanted to thank Howard, my sales man who sold me my first Subaru. No pressure to buy, and made the whole process a pleasure. Howard took to the time to go over every feature in my new Subaru, so I was comfortable before I left the lot. Thanks again to Howard and the whole Bill Kolb team. Sincerely, Rob R More
by Rob R
Employees Worked With
Howard Bonfield
January 24, 2015
UPDATE - 1 Year Later Everyone can see within February 24th response from Mary Ann Kolb... "I have removed your email address and all other information from our records per Everyone can see within February 24th response from Mary Ann Kolb... "I have removed your email address and all other information from our records per your request" Here it is... 1 year later and I am STILL requesting Bill Kolb Subaru to remove my information from their systems, despite the President's assurance it was removed! I have an extended warranty, which covers servicing, so why do they even bother sending me this junk mail! JUST TELLS YOU WHAT CUSTOMER SERVICE IS LIKE AT BILL KOLB SUBARU! BTW, I had my car serviced there just once! I instructed the Service Department to treat the car as if I was waiting, since I would be shopping at Lowes just next door to BK Subaru. 3 Hours later, they didn't even move the car! Top Notch Service Experience! More
by PaulJohn
Employees Worked With
Kevin Shumaker, Subaru Corporate Customer Service, Mary Ann Kolb
January 22, 2015
My and my sons' First Subaru - I think we were just plain lucky to run into Stuart Lesser as our salesman when we walked into Bill Kolbs Subaru dealership. Not saying that the othe I think we were just plain lucky to run into Stuart Lesser as our salesman when we walked into Bill Kolbs Subaru dealership. Not saying that the other sales person wouldnt have been just as helpful. We also found the finance manager, Paul Spiegel, very helpful in getting us low rates. We also were fortunate enough to meet Mr. Kolb. From our comparison price research on both vehicles, The Legacy and The Outback, there was no sticker shock. My son told his coworker and she went in and bought a car as well. In summary, the experience was stress free and actually pleasant. We hope we have similar experiences when we take our cars in for servicing. Thanks Stuart, Paul and Mr. Kolb. More
by gbenz
Employees Worked With
Stuart Lesser, Paul Spiegel
January 22, 2015
A Very Positive Experience! From the moment my wife and I walked in to Bill Kolb Jr. Subaru, the experience was professional and positive. Our sales consultant, Stuart Lesser, w From the moment my wife and I walked in to Bill Kolb Jr. Subaru, the experience was professional and positive. Our sales consultant, Stuart Lesser, was knowledgeable and helpful in every way possible. There was no haggling over price and no sudden changes in any information we received. This is the first new Subaru we have purchased in many years and plan to go back to this dealership in the future. We most certainly would recommend Bill Kolb Jr. Subaru to anyone looking for a new car! More
by Bob & Pat Walsh
Employees Worked With
Chris Flood, Stuart Lesser, Marty Shuvall
January 22, 2015
2015 Subaru Impreza I don't typically write reviews, let alone on a car dealership but things change. I went to Bill Kolb just to browse as I was looking to downsize f I don't typically write reviews, let alone on a car dealership but things change. I went to Bill Kolb just to browse as I was looking to downsize from my 2012 Forester. However, after meeting Holman, and having him get me to actually test drive the 2015 5-door Impreza, I knew I had to leave with that car! He worked with me, listened to my concerns, understood my need to run all the numbers by my dad (haha). All and all, he let me know I was in good hands. I didn't feel pressured at all. It was same day sign, seal, deliver and I honestly couldn't be happier. Thanks Holman and Bill Kolb...you guys are the best! More
by SusanRenee
Employees Worked With
Holman Cano
January 18, 2015
Happy with my new Outback! Had a great experience buying my '15 Outback there. Sam Texler helped me find just the car I needed, I paid the price I wanted to pay, and drove away Had a great experience buying my '15 Outback there. Sam Texler helped me find just the car I needed, I paid the price I wanted to pay, and drove away happy. Sam was professional, friendly, and responsive. I love my new car...Subaru is a really great car in this price range. More
by samantha.mortlock@gmail.com
Employees Worked With
Sam Texler
January 16, 2015
Fantastic dealership !!! I have bought two cars from them and they have been nothing but nice! Howard was our Sales Consultant he took the time to understand our needs and fin I have bought two cars from them and they have been nothing but nice! Howard was our Sales Consultant he took the time to understand our needs and find out exactly what we wanted. We test drove it in and snow and picked it up that day in the rain the car was fantastic. The next day I noticed that a piece was missing from the bummer, I emailed Howard and he arranged for the missing piece to be installed this week. Its a great dealership and a really have nothing bad to say about them, More
by alisonceplo
Employees Worked With
Howard Bonfield
January 15, 2015
THE GIFT BEFORE CHRISTMAS THE WEEK BEFORE CHRISTMAS, MY SON DECIDES LET GET MO ACAR WITH A BIG RIBBON ON IT; JUST LIKE ON TV. WE CALLED GARY MENDELSOHN AT BILL KOLB JR SUBARU. THE WEEK BEFORE CHRISTMAS, MY SON DECIDES LET GET MO ACAR WITH A BIG RIBBON ON IT; JUST LIKE ON TV. WE CALLED GARY MENDELSOHN AT BILL KOLB JR SUBARU. HE SAID "I HAVE FIVE CARS COMING OFF THE TRUCK RIGHY NOW." SATURDAY MORNING WE RUSH OVER AND WERE TREATED LIKE WE WERE ONE OF THE FAMILY. GARY MADE THE ENTIRE PROCESS SO EASY WITHIN TWOS LATER WE WALKED OUT WITH A 2015 SUBARU IMPREZZA SPORT.. CAME BACK THE FOLOWING MONDAY TO PICK IT UP AND I WAS SHOCKE. GARY SPENT ANOTHER HOUR AND A HALF ON DELIVERY. HE METHODICALLY EXPLAINED EVERY PIECE OF PAPER I HAD TO SIGN, AND THEN SAT IN THE BACK SEAT OF THE CAR AND EXPLAINED EVERY FEATURE THAT CAME WITH THE CAR. FINALLY, HE SAID AFER CHRISTMAS IF YOUR WIFE WANT A TUTORIAL ON THE CAR AND IT FEATURES BRING ER BY AND WE'LL DO THE SAME FOR HER. HIS FINAL WORDS WERE, "REMEMBER, I COME WITH THE CAR. IF YOU EVER HAVE A QUESTION PICK UP THE PHONE AND CALL. WE'RE HERE FOR YOU" I HAVE TO SAY GARY & BOB'S LEVEL OF PROFESSIONALISM, PRODUCT KNOWLEDGE, ENTHUSIAM, COURTESY AND RESPECT FAR EXCEEDS ANY OTHER SALESMAN AND DEALERSHIP THAT I HAVE EVER BEEN TO. More
by MJFOR4T
Employees Worked With
Bob Moore, Gary Mendelsohn, Marty Shuvall
January 15, 2015
worst car buying experience ever !!!!! Lets face it a business is only as good as the individuals you deal with. This is who i dealt with and the experience i had. Ross K in sales. Does Lets face it a business is only as good as the individuals you deal with. This is who i dealt with and the experience i had. Ross K in sales. Does not return phone calls and does not listed to voice mails or what the customer is saying. Nice guy but mediocre at best. Sent me home with keys for my vehicle that do not work. I now have to go back to a dealer to have key programmed. Marty S in finance. Does not call back customers and probably does not listen to voice mails. He has limited knowledge of products that Subaru sells for their cars. He sold me a blue tooth connect device for $700 and thought is was a blue tooth stereo system. I had to go back to the dealer and wait 2 hours to have it removed from my vehicle and receive a reimbursement. Total inconvenience to me because i live over an hour away from the dealership. Waited over 2 hours for service to get their act together and remove the device. Service department. Does not return phone calls and they over schedule appointments so customer wait 2 hours or longer for a simple service appointment. The service tech damaged my vehicle so i now have to go to a body shop for cosmetic repairs of a scratch and a dent. Yes indeed cannot make this stuff up. Actually damaged my car. Mary Ann Kolb. Does not return phone calls and could care less, oh and she is an owner and vice president of Bill Kolb Jr Subaru Chris Flood. dealership manager. Nice guy and worked with me to rectify multiple mistakes. Too bad he had to hear my complaints because the owner could care less. I was compensated $120 for my time and inconvenience and it did not even come close to compensating me for the amount of my personal time invested to go back to dealership and have them iron out their mistakes. Hours of personal time invested and i now still have to have a key programmed and and minor body work done. I will now have more hours of time to personally invest because of BK cars mistakes. Summary. I purchased a used 2012 Subaru legacy sedan for 23k. The interior was never detailed nor was a full tank of gas provided as promised by sales. Wrong equipment was installed and service damaged my vehicle. If all you care about is price then shop around. BK cars has reasonable deals but so does every dealership. If you care about customer service and consumer satisfaction with the overall performance of a car dealership then run for the hills. BK cars failed miserably and the owner could care less. When a owner advises a customer that they will call you back and never does it sends a real negative message to the consumer. I currently own a honda, toyota and ford f250 and this car buying experience is the worst i have ever had Never Again!! More
by bworsfold
Employees Worked With
joe minns, chris flood, Ross Kelter, Greg Annicchiarico, Marty Shuvall
January 13, 2015
Stress-free experience! It was so easy dealing with Bill Kolb Jr. Subaru. Their knowledge and professionalism are evident as soon as you walk in the door. I am a first-time S It was so easy dealing with Bill Kolb Jr. Subaru. Their knowledge and professionalism are evident as soon as you walk in the door. I am a first-time Subaru owner and I can't imagine driving anything else or dealing with any other dealership! More
by Camille
Employees Worked With
Howard Bonfield
