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Bill Kolb Jr. Subaru
Orangeburg, NY
3,455 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,455 Reviews of Bill Kolb Jr. Subaru
January 27, 2020
Both Joe and Mel were very friendly, fair and a pleasure to work with. It was a welcoming car buying experience. My wife and I both left with smiles on our faces. I highly recommend this dealership for anyo to work with. It was a welcoming car buying experience. My wife and I both left with smiles on our faces. I highly recommend this dealership for anyone looking to buy a Subaru. More
by AFerrara
Employees Worked With
Joe Postighone, Maryellen Dixon
January 27, 2020
Excellent and transparent service. Takes time to understand customer needs and review all relevant car features. Very streamlined process and no haggling policy means a no stress and enjoyable proce understand customer needs and review all relevant car features. Very streamlined process and no haggling policy means a no stress and enjoyable process. Thanks Howard! More
by Dan M
Employees Worked With
Howard Bonfield
January 27, 2020
We picked up our 2020 Ascent on Saturday. Our experience from the second we walked into Bill Kolb Jr. Subaru was amazing and the whole process was easy and painless.. Thank you so much John Lyons for one fi from the second we walked into Bill Kolb Jr. Subaru was amazing and the whole process was easy and painless.. Thank you so much John Lyons for one finding exactly the right Ascent we wanted and for also explaining in great detail every single feature on our Ascent. Thank you for taking the time and not rushing through the entire process. Thank you Joe P. One of the sales manager and Martie in the finance department for treating us with respect and honesty. We will definitely be doing business with Bill Kolb Jr. Subaru and their excellent staff from sales to service. Thank you. The Penas More
by Mackie9132
Employees Worked With
Joe Postighone, Marty Shuvall, John Lyons Jr.
January 27, 2020
A GREAT EXPERIENCE ONCE AGAIN I have just completed my third car transaction from Bill Kolb. I leased a new Crosstrek and have gotten the best service from any car dealer in my lif I have just completed my third car transaction from Bill Kolb. I leased a new Crosstrek and have gotten the best service from any car dealer in my life. Gary, my sales person and Joe the manager have been amazing. Honest, professionalism and most important a good deal on my new car. If in the market for a Subaru or even just thinking about it, please go to this deanship. Highly recommended!!!! More
by Stevodrums
Employees Worked With
Gary Mendelsohn
January 26, 2020
Pleasant car buying experience Fast and easy purchase of a new Outback -- we were able to drive the car home the very same day we test drove it. No hassles, a pleasant experience o Fast and easy purchase of a new Outback -- we were able to drive the car home the very same day we test drove it. No hassles, a pleasant experience overall in the hands of our salesperson, Howard Bonfield. We were given a fair deal on our trade-in. Extremely happy with our new car -- it is better than we could have ever expected. I would highly recommend this Dealership. More
by m3zimmerman
Employees Worked With
Howard Bonfield
January 25, 2020
I wouldn't trust them to de-crumb my toaster When I purchased my 2016 Impreza in July 2019, the salesperson Frank Tinelli informed me of a recall on the brake switch but gave me the impression it When I purchased my 2016 Impreza in July 2019, the salesperson Frank Tinelli informed me of a recall on the brake switch but gave me the impression it had been taken care of. There was also a cracked windshield but the replacement was on backorder. Six weeks later when I called about the windshield I was informed that it had been in stock for some time, but Frank hadn’t followed up, and no one in the service department knew about the We-Owe slip. When the brake switch became a problem about 4 months after purchase, I was informed it had not been taken care of and no one had thought to look into it during the windshield repair. When I dropped it off I told Dylan of my consistent disappointment in their service department and was told that Robert was the best, and he would make sure everything went smoothly for this visit. The repair was made in a timely fashion and a multi-point inspection didn’t find any other problems, but when I went to pick it up my battery was dead. After several rounds of “that’s not my department, you’ll have to talk to someone else” from the receptionist and two different service advisers, I finally got a technician, Andy, to help jump-start my car and found that my hood hadn’t been latched closed. Let me say that again – the hood wasn’t latched closed. Andy also informed me that a weak battery should have been identified on a multi-point inspection. So either the inspection was not performed at all, or the battery was ignored. After a lackluster interaction with the service adviser, I was told that Robert would be calling me the following day after he looked into what had happened with my car. It has been three weeks - during which time an automated call and an email survey informed them of my dissatisfaction - and still no one has reached out to take responsibility or even apologize. Not one single person at Bill Kolb Jr Subaru gave me the impression they were concerned about a car going out the door with a dead battery, much less an open hood. And not one single person offered to try to get me a new battery. I would have paid for it and waited for the installation. Somehow I got better customer service at AutoZone when I purchased and installed the battery myself in their parking lot later that evening. I wouldn’t trust this service department to de-crumb my toaster. More
by zmartene
Employees Worked With
Did not get to interact with Greg, only Dylan and Robert from Service, as well as a receptionist and two service advisers whose names I did not catch. Andy from service was wonderful, Greg Annicchiarico, Paul Spiegel, Frank Tinelli
January 25, 2020
Exceptional service. Quality product. Always a pleasant experience when I walk through the door. Someone to greet you . Knowledgable sales staff. Easy buying process. Most difficult decisi Always a pleasant experience when I walk through the door. Someone to greet you . Knowledgable sales staff. Easy buying process. Most difficult decision is which model is right for you. More
by Nyyfan50
Employees Worked With
Holman Cano, Joe Postighone, Marty Shuvall
January 25, 2020
Outstanding and Thorough Salesmanship Howard Bonfield was both professional and thorough in his presentation of our new car. I highly recommend both Howard and the Dealership. I love my ne Howard Bonfield was both professional and thorough in his presentation of our new car. I highly recommend both Howard and the Dealership. I love my new Subaru. More
by benborenstein
Employees Worked With
Howard Bonfield, Frank Tinelli
January 24, 2020
Looked at several options, test driving multiple cars. I love that you don’t need to haggle! They charge you 1.5% above what they paid. So you know they are giving you a fair rate. Overall great buying expe love that you don’t need to haggle! They charge you 1.5% above what they paid. So you know they are giving you a fair rate. Overall great buying experience. More
by Catie
Employees Worked With
Howard Bonfield
January 23, 2020
Gary Mendelsohn, has sold our family many Subarus. He is a pleasure to work with. He answers all your questions. Is very professional and you never feel rushed or pressured. He follows up to see if you have a pleasure to work with. He answers all your questions. Is very professional and you never feel rushed or pressured. He follows up to see if you have any questions and are satisfied with the car. More
by Clamar3756
Employees Worked With
Gary Mendelsohn
