Bill Kay Honda

I purchased a 2011 Honda Civic with 32k miles, which was still under manufactures warranty, Also in addition, this was a "certified honda " at time of purchase. Now, on the very same day of purchase , I not still under manufactures warranty, Also in addition, this was a "certified honda " at time of purchase. Now, on the very same day of purchase , I noticed a clicking noise under the steering column, only to hear it go away after a few minutes, If it weren't for the severe weather conditions, I would of turned back around to inform the dealer, but living 85 miles away my concern was to get home safely. 5 days later the noise had been more continuous, therefore me taking it into Honda of Champaign, Only to be advised by the service department that there had been a auto/start and or alarm device installed at one time, but never properly disconnected from the wiring harness, thus causing the clicking noise. Unfortunately this was not covered and there would be a charge to properly disconnect the wires, I immediately contacted Bill Kay to inform them of situation and that I had already been charged 49.99 for 1/2 hr labor/diagnostic. I asked in good faith for reimbursement and a solution to the problem, only to hear that I would need to have them remove it and there would be no reimbursement. After working my way up management, I eventually spoke with Jeff Lindner( General Manager). Not only was he unapologetic about this but his demeanor was appalling to say the least. he told me that " he was doing me a favor " by fixing it and "that he had every right not to touch my car now or in future"(9 days after purchase keep in mind). I had no choice except to take it back to correct issue. NOW IT GETS WORSE.. I made my appointment for a Friday, only to receive a call Thursday before by the service department to inform me the would still correct the issue, BUT there will be a CHARGE. I asked why would there now be a charge, "per Jeff Lindner, due to the bad feedback they received from you on cars.com, he is revoking his right to fix it for free". AND that If I still wish to have it fixed it would be a "CASH ONLY" transaction. REALLY?????. After speaking with Honda Corp, I was able to take car back to Honda of Chamapign and correct issue at no charge. I should've known better.. when they sold me the car, the gas light was on reading "EMPTY" .. More

I had excellent customer service, involving follow-up calls to set appointments for test driving, infinite patience going over the electronics and new car gadgets. I also appreciate Donny being bilingual calls to set appointments for test driving, infinite patience going over the electronics and new car gadgets. I also appreciate Donny being bilingual and communicating in Spanish when needed. More

We had a very good experience with Donny McGee. Professional, courteous, candid, efficient. We will definitely return for any future needs. Highly recommended without reservation. Professional, courteous, candid, efficient. We will definitely return for any future needs. Highly recommended without reservation. More

Bill Kay Honda of Bourbonnais is simply the best! We had out second business with them, and like the first one, they did what they can do to make the deal happen. Joe Boie is a very straight forward sales m out second business with them, and like the first one, they did what they can do to make the deal happen. Joe Boie is a very straight forward sales man. He made our buying experience very comfortable. I would definitely do buisness with him/them again. -Alvin & Kim Alcanar- More

When I called to inquire about the vehicle (I live 90 minutes away), I was told the tires had at least 50% tread left, and the interior was in good condition. However, actually 3 of the 4 tires only had minutes away), I was told the tires had at least 50% tread left, and the interior was in good condition. However, actually 3 of the 4 tires only had 4/32 tread left, and the light which illuminates the temperature control on the driver's side doesn't work, for which an entire panel would need to be replaced costing over $700. Not knowing the issues with the vehicle, I decided to purchase it, and needed to wait 2 hours at the dealership because they were short-staffed with employees to take my payment and complete the paperwork. The dealer was no help in resolving the issues. I do not recommend shopping at Bill Kay. More

Everyone was helpful. Donny has told us we can stop in anytime we need for any answers to our questions. We are having fun with our new CRV! anytime we need for any answers to our questions. We are having fun with our new CRV! More

definitely the best car buying experience we have ever had- very friendly, never felt any pressure whatsoever- I would highly recommend this dealer, it was worth the drive from northwest Indiana! had- very friendly, never felt any pressure whatsoever- I would highly recommend this dealer, it was worth the drive from northwest Indiana! More

Great people to do business with. I am happy to recommend this dealership to anyone who is looking for a no hassle experience. Well done guys. recommend this dealership to anyone who is looking for a no hassle experience. Well done guys. More

Our visit to this dealership was outstanding! We were in and out of there in about 3 hours total time when we found the vehicle we wanted. Bert was very knowledgeable and had answers for every question we a and out of there in about 3 hours total time when we found the vehicle we wanted. Bert was very knowledgeable and had answers for every question we asked! We will definitely return to purchase our next vehicle when our next child is ready to get on the road! More

I went to Bill Kay Honda to have my brakes checked and repaired; however, I planned on looking at new CRV's while there. I ended up trading my 2010 CRV, instead of repairing the brakes. I bought a 2014 repaired; however, I planned on looking at new CRV's while there. I ended up trading my 2010 CRV, instead of repairing the brakes. I bought a 2014 CRV. More