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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,526 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,526 reviews

February 01, 2026

Thank you for the excellent work and efficient service visit. Always quick and curtious service. More

by antonina
Recommend Dealer
Yes
Employees Worked With
Mike A
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Feb 05, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2026

The dealership provided a professional and efficient experience from start to finish. Communication was clear, the staff was courteous, and the entire process was smooth and well-organized. I truly appr More

by maxflores17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston O'Sadnick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 30, 2026

Highly recommended dealership. They are always so nice there and Alex Flinn is exceptional in service. I plan on purchasing another BMW from this dealer in the near future. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Feb 03, 2026 -

Bill Jacobs BMW responded

Hi Vincent, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Feb 03, 2026 -

Bill Jacobs BMW responded

Hello Vincent, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

January 29, 2026

Alex Flinn has never let me down. My vehicle is always serviced on time. I always recommend Bill Jacobs BMW to friends. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Feb 03, 2026 -

Bill Jacobs BMW responded

Hello Steve, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 29, 2026

You can really feel that as a customer you are well taken care of. The whole service staff including Alex do a wonderful job. This is a dealership that I enjoy getting my vehicle serviced at. More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Feb 03, 2026 -

Bill Jacobs BMW responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 28, 2026

This was by far the best service experience my family has ever had. Alex Flinn made the entire experience very comfortable and answered all of our questions. Owning a luxury car has its perks. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Jan 31, 2026 -

Bill Jacobs BMW responded

Julie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

Feb 01, 2026 -

Bill Jacobs BMW responded

Hello Julie, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 28, 2026

Alex Flinn was really nice and sat down with me to show me my Apple CarPlay. I didn’t buy the vehicle from this dealership, but the service is exceptional. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 31, 2026 -

Bill Jacobs BMW responded

Susan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. If you have any further questions, please don't hesitate to reach out!

Feb 01, 2026 -

Bill Jacobs BMW responded

Hi Susan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 27, 2026

This was my second service visit with Alex Flinn. He really made an effort to make sure I had great customer service. I am so happy that I made a change over to BMW. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 29, 2026 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 29, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 26, 2026

Bill Jacobs BMW is great. Alex Flinn in service is the best. Sales and parts departments are truly outstanding. More

by Chitra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 29, 2026 -

Bill Jacobs BMW responded

Chitra, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2026

I liked that you can do the inspection with a foreman. Alex was great and gave me estimates on what repairs were needed. Now I can prepare for future repairs. Great work and thank you for your time. More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Jan 23, 2026 -

Bill Jacobs BMW responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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