Bill Jacobs BMW

Alex Duvall is a great client advisor! Alex met us at the door and showed us several options. He spent time helping us see all the features of the car. We test drove an X1 and eventually to Alex met us at the door and showed us several options. He spent time helping us see all the features of the car. We test drove an X1 and eventually took it home for a test drive. This was a big purchase for me as I was leaving a long time brand. Alex was very patient and helped us through the entire process. More

Great dealership that values client loyalty Both Craig Brunton and Mike Alder were great. They answered all our questions, patiently worked with us, and we felt that they did everything possi Both Craig Brunton and Mike Alder were great. They answered all our questions, patiently worked with us, and we felt that they did everything possible to help us buy our third BMW from Bill Jacobs. My wife, who has been a Mercedes fan (5 MBs) is thing of buying a BMW from Bill Jacobs now. They are great to deal with. More

Good experience I made two trips to Bill Jacobs BMW. One to test drive. One to purchase. Both times I worked with Kelly Donky as the salesperson. She was very pro I made two trips to Bill Jacobs BMW. One to test drive. One to purchase. Both times I worked with Kelly Donky as the salesperson. She was very professional and didn't try to BS me. The vehicle I was looking at was a trade in and she wasn't super knowledgeable about it since it wasn't BMW, so we learned what it had to offer together. The GM met me when I walked in the first time and was very pleasant. It was a very calm feeling in the store as opposed to a few others I visited. He also met me on a return visit a few days later and even remembered my name. The only negative is the vehicle I purchased only had one key with it and I didn't learn that till I was accepting the car. But, when I asked about it, the manager said they would try to contact the previous owner and see if they still had it. Overall, a really good experience. More

excellent dealership Everyone I dealt with at the dealership were very professional. My salesperson Kelley Donku was very knowledgeable and easy to work with as was Angel Everyone I dealt with at the dealership were very professional. My salesperson Kelley Donku was very knowledgeable and easy to work with as was Angel Santana the sales manager More

Bill Earnest is the Best! This is the third BMW purchased or leased from Jacobs through Bill Earnest. He is the antithesis of how people generally characterize car salesmen. This is the third BMW purchased or leased from Jacobs through Bill Earnest. He is the antithesis of how people generally characterize car salesmen. He is low pressure, courteous, measured, knowledgeable of his product and all in all a delight to work with. His service is beyond excellent. I’m not sure which performance I appreciate more, the car’s or Bill’s. More

Excellent service and right choice to Buy your BMW We recently got 5-Series from Bill Jacob BMW in Naperville. We are extremely happy with service , process and timeline. We worked with Alex and He did We recently got 5-Series from Bill Jacob BMW in Naperville. We are extremely happy with service , process and timeline. We worked with Alex and He did fantastic job. Thanks to Alex , Mike and Team for making a excellent experience. Thanks - Pradeep More

Excellent Had an excellent and painless experience, I highly recommend to anyone looking to purchase a BMW. True professional staff. Very happy with my new M5. Had an excellent and painless experience, I highly recommend to anyone looking to purchase a BMW. True professional staff. Very happy with my new M5. More

Oh”Happy day” Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to ev Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to everything the internet is the problem solver to everything & a bit of challenge to Seniors to navigate.We are preparing for a road trip& needed help to properly operate all the great features of our car so decided to go to our closest BMW dealer who is in Naperville,IL & where we were Blessed to meet Salesman Bill Earnest (A God send).Even tho we were not purchasing an auto with him he took the time to walk us thru all the features of our car.Bill’s skillful &professionalism & knowledge of Our BMW car was awesome for us& made our BMW 101 training period great! We certainly hope to see Bill's friendly face for years to come as we come in for service & products @ the dealership.We left the dealership with total satisfaction for ourselves & ready to share our experience with others ! More

Bill Jacobs Customer for life!!! Kelly Donku and the staff did a wonderful job of making this car buying experience by far the "best" experience I have ever had. I must say that in my Kelly Donku and the staff did a wonderful job of making this car buying experience by far the "best" experience I have ever had. I must say that in my previous and numerous car buying experiences, I have felt extreme anxiety and pressure from sales people. This was not the case with Kelly. She made this experience very pleasant and I felt "no pressure" at all!!! Kelly went the extra mile responding to my many emails as I tried to decide on which vehicle to choose, down to quotes on purchase versus lease; your emails were very helpful and informative!!! I contribute this wonderful buying experience to her email responses prior to coming into the dealership and arming me with so much information. Kelly's pleasant and engaging personality as well as her knowledge of the vehicle put me at ease with my decision. She is by far one of the best sales people I have worked with!! Kelly made this purchase go smoothly. This is the fastest car purchase I have ever encountered. She and the staff were awesome from the moment I walked into the dealership until I left with my new X3!!! Bill Jacobs BMW should consider themselves very lucky to such wonderful staff. I believe a company is only as strong as it's staff; and pushy sales people can really deter buyers from a dealership. This is my second purchase from Bill Jacobs BMW and I must say that I am a Bill Jacobs BMW customer for life thanks to you both!!! The patience and kindness everyone showed me is the reason that I will refer friend and family to your dealership! This is the first time I really feel that I received a fair deal and great car buying experience! I felt zero pressure from the moment I met Kelly and enjoyed a no pressure, friendly and seamless car buying process! I am in love with my new X3!!!! More

Excellent! I had an excellent experience at Bill Jacobs BMW. The staff was very friendly and went out of their way to help me. I am now driving my dream car at I had an excellent experience at Bill Jacobs BMW. The staff was very friendly and went out of their way to help me. I am now driving my dream car at a price I can afford. If you are looking for a BMW this is the place to go. I went to all the BMW dealerships in the area and this is by far the best one. More