Bill Jacobs BMW

Ultimate Sales Experience Bill Earnest and Rob Trax both displayed the utmost professionalism and enthusiasm in making sure they delivered my perfect Ultimate Driving Machine. Bill Earnest and Rob Trax both displayed the utmost professionalism and enthusiasm in making sure they delivered my perfect Ultimate Driving Machine. Very patient and attentive when selecting options for the vehicle, no hurry or rushed sales tactics, and kept me informed of the entire delivery process (my car was a special order). They have earned my business for all future purchases; buy/lease with confidence with both Bill and Rob. Bill Jacobs BMW delivers on the customer service experience. More

Outstanding Our current lease was coming to an end so we went to Bill Jacobs BMW in Naperville to see what they could offer. Overall we had an excellent experienc Our current lease was coming to an end so we went to Bill Jacobs BMW in Naperville to see what they could offer. Overall we had an excellent experience. Our salesmen, Nick Pandola was outstanding. He gave me all the information I asked for, along with a few options that I didn't know were available. He never tried to upgrade to things I didn't want or make me feel any pressure. He was professional, knowledgeable and polite. Daniel in the finance department made all the paperwork easy, it was efficient and smooth. Afterward, Nick Kozak (who knew everything about the vehicle) ran through all the features and answered all our questions. I was happy with the service, car and the price. I highly recommended giving Bill Jacobs and Nick a chance to earn your business. More

Excellent Customer Service Experience Russ MIllard delivered a great customer experience in my first purchase experience with this dealership. The way he stayed focus on getting things do Russ MIllard delivered a great customer experience in my first purchase experience with this dealership. The way he stayed focus on getting things done and keeping me updated was a step above excellent. I would highly recommend Russ and this dealership. For sure when I'm looking at my next purchase I will be returning to Russ and the group at Jacobs BMW :) More

The team at Bill Jacobs BMW, David Reynoso, Rob Trax, & Mike Alder, were great to work with. I ordered a 2020 X5 M50i, and witj this being my first BMW it took quite a bit of time for me to become familiar Mike Alder, were great to work with. I ordered a 2020 X5 M50i, and witj this being my first BMW it took quite a bit of time for me to become familiar with the cars and options. David was great throughout the entire process. I would highly recommend David and Bill Jacobs BMW. More

I had one of the best customer service experiences of my life at Bill Jacobs BMW. The team that helped me select my dream car and get out the door was outstanding. Truly a special place. I will be back and life at Bill Jacobs BMW. The team that helped me select my dream car and get out the door was outstanding. Truly a special place. I will be back and recommend to all of my friends. More

Delivery of New 7-Series BMW My Sales Advisor, Bill Earnest, is unbelievable. He is extremely thoughtful and generous with his time. He made me the priority throughout the enti My Sales Advisor, Bill Earnest, is unbelievable. He is extremely thoughtful and generous with his time. He made me the priority throughout the entire car leasing experience. In fact, I have been purchasing & leasing vehicles from Bill Earnest since 2003. His attention to detail is exceptional. He is approachable and so down to earth. He makes the whole process fun & enjoyable. I will continue to buy and lease all my BMW vehicles from Bill Earnest at Bill Jacobs BMW in Naperville, Illinois. Mike W (Chicagoland) More

My new car buying experience recently with Bill Jacobs BMW was a 5-star rated experience—across the board! Great customer care/service & responsiveness! I would definitely recommend this dealership to oth BMW was a 5-star rated experience—across the board! Great customer care/service & responsiveness! I would definitely recommend this dealership to others looking for a top rated car buying experience. More

GOOD CAR, GOOD PRICE I was shopping for a used luxury sedan, and the Mercedes E350 I found on Bill Jacobs lot was in extraordinary condition -- a 2014 model with 36,000 mi I was shopping for a used luxury sedan, and the Mercedes E350 I found on Bill Jacobs lot was in extraordinary condition -- a 2014 model with 36,000 miles that looked like it was new, inside and out. The dealership readily agreed to let me take it to an experienced local mechanic I've worked with for years. He agreed the car not only looked great, but was in superb mechanical condition. Mo, the young salesman I worked with, was knowledgeable and professional throughout the process. My counteroffer to the dealerships asking price was immediately accepted. So really, what was there not to like? A solid sales team that accepted a fair price for an exceptional vehicle. More

Mo was patient, caring, and helpful throughout! Exceptional experience... he took the time to answer our questions and provided answers to all of our questions to make us feel satisfied with our de Exceptional experience... he took the time to answer our questions and provided answers to all of our questions to make us feel satisfied with our decision. More

Purchased a new car that was difficult to locate. Worked with Kwaku Bentil to get EXACTLY the car we were looking for. Mike Alder, sales manager, stepped in to help Kwaku and we executed the deal wit Worked with Kwaku Bentil to get EXACTLY the car we were looking for. Mike Alder, sales manager, stepped in to help Kwaku and we executed the deal without issue and provided me a good value. Also worked with Mike Alwin, service advisor (I've been working with Mike A for MANY years and have had GREAT service from him and his guys). Mike got me winter tires for the car in advance of delivery and executed all efficiently and ON TIME. Thanks tot he entire team for making this a great experience for my wife and me. More