Bill Jacobs BMW

We were very happy with Khalil Guisse’s phenomenal customer service. He assisted my husband & I with the purchase of our son’s first vehicle. We will definitely consider all of our purchase at Bill J customer service. He assisted my husband & I with the purchase of our son’s first vehicle. We will definitely consider all of our purchase at Bill Jacob BMW due to such a positive experience with Khalil. Thank you, More

I recently visited Bill Jacob’s BMW-Naperville to explore the possibilities and met Bill Earnest-Client Advisor. Unmistakably, he makes the case as a client advisor because he breaks down the nuanced diffe the possibilities and met Bill Earnest-Client Advisor. Unmistakably, he makes the case as a client advisor because he breaks down the nuanced differences between various BMW models, competitor’s models, and more. My curiosity about the 2020 M550i Xdrive prompted several performance questions. Bill answered my questions and shared some client satisfaction experiences with me. At this point, I had to test drive this car and I did. During the test drive, Bill knew all of the 2020 M550i Xdrive buttons to push to justify the M-Badge. The test drive validated Bill and deserved the emphatic WOW! The outcome, I took the 2020 M550i Xdrive home. Bill Jacob’s BMW-Naperville extended Aligned Team of Professionals will advise and support you before and after the purchase of your BMW. I would also like to extend my appreciation to Mike Adler, Anna Borzecki, Nic Cortillini, Hussain, and Mike Alwin for an outstanding customer experience. Thanks, T. Thompson More

A pleasure to deal with! The team at Bill Jacobs went above and beyond to ensure we found the perfect car for my needs while providing outstanding customer service. Josh Schne The team at Bill Jacobs went above and beyond to ensure we found the perfect car for my needs while providing outstanding customer service. Josh Schneider was extremely knowledgeable and responsive to any questions I had. I highly recommend the Bill Jacobs team! More

Professionalism I have known Bill Earnest for 20 years and have purchased cars from him before. I have referred many friends to him because I know they will have a g I have known Bill Earnest for 20 years and have purchased cars from him before. I have referred many friends to him because I know they will have a great experience regardless of whether or not they buy. He is very knowledgeable and takes the time to find out what's important to his customer. Bill is very professional and will not play typical cars salesman games with you. If you want a trustworthy pro, Bill is your man. Nick Kozak, one of their genius's is very knowledgeable and patient when teaching customers about the features of the car. More

WHAT AN EXPERIENCE!!! Honestly, words wont do justice to the experience I had at Bill Jacobs with my expert rep, Bill Earnest. HE IS A PRO! I was not an easy customer to de Honestly, words wont do justice to the experience I had at Bill Jacobs with my expert rep, Bill Earnest. HE IS A PRO! I was not an easy customer to deal with. My sales cycle must have been 6 months long and he was right by my side from start to finish. From Top to bottom, the team at Bill Jacobs is world class. More

Great guys to work with. Best experience I’ve had with a dealership. I flew in to get my car here. They had the best options and the best price. dealership. I flew in to get my car here. They had the best options and the best price. More

Alex exceeded my expectation! I was in a meeting all day and never get a chance to answer Alex's call. But he patiently left a message to give updates to what they're doing to my M I was in a meeting all day and never get a chance to answer Alex's call. But he patiently left a message to give updates to what they're doing to my M4. Everything was ready by the time I picked my car. All good and done in a high quality service. I never doubted Alex on his skills. Best advisor and highly recommended. Thank again! More

Used Car Buying Experience The way Russ, and Daniel and the entire crew at Bill Jacobs BMW treated me was like I was buying a $140,000 BMW! And, no, it was a "just" used Mustan The way Russ, and Daniel and the entire crew at Bill Jacobs BMW treated me was like I was buying a $140,000 BMW! And, no, it was a "just" used Mustang! Russ took me out to the test track, which was a far better workout that around the block, and was open to just about anything I could want. The only negative is that I can't use that track to play later on! Great job, guys, thank you, Mike More

Moe is very patient and the best client advisor.i really loved working with him.great job moe.had a tough time with other client advisors when moe was on vacation. loved working with him.great job moe.had a tough time with other client advisors when moe was on vacation. More

Great Experience...Great Team!! I expected the worst going in because of a bad experience I had with the dealership several years ago. I mentioned this to Russ and he said he was go I expected the worst going in because of a bad experience I had with the dealership several years ago. I mentioned this to Russ and he said he was going to make sure that did not happen again and boy did he deliver. It was one of the easiest car buying experiences I’ve had. Russ was very patient and he took the time to answer all of my questions, even when I asked them more than once. There was none of the typical salesman tactics or back and forth negotiating. Russ was upfront and transparent about pricing and made sure I understood everything. Never once did I feel pressured to sign a deal I was not comfortable with. Working with him was like sitting and chatting with a friend that made sure you were being taken care of. And the great service did not end once the deal was done. I had an issue a few days later and I contacted Russ. He made sure everything was promptly taken care of, again with no hassle. Definitely recommend working with Russ and the Bill Jacobs Team. More