Bill Jacobs BMW

I had an excellent experience exploring and ultimately purchasing a BMW from Bill Earnest at Bill Jacobs BMW in Naperville, IL. Like many people, I approached the dealership with a mixture of curiosity purchasing a BMW from Bill Earnest at Bill Jacobs BMW in Naperville, IL. Like many people, I approached the dealership with a mixture of curiosity and excitement, but also apprehension - bracing myself for the the stress of the purchasing process. I was so pleased as my dialog with Bill unfolded because he recognized in me from the beginning a deliberate, methodical decision maker - and he said something in our first meeting I sincerely appreciated. He said, "I'm not going to pressure you. It's your money." What a great, simple statement of attitude and respect for the customer. I didn't have any background with BMW. I was attracted to their reputation for quality and I do love to drive. Bill helped me begin to "discover" the world of this excellent automobile. I had great fun driving a range of vehicles - from a full sized 5 - series to a super-quick coupe. I finally landed on a beautiful 328i X drive after resolving my concerns that there is in fact plenty of room in the back seat. I have been having an incredible amount of fun driving the car for just about a week now. As I said to Bill and will restate here, many people dread buying a car due to the stress involved in negotiating. After purchasing 6 cars (Hondas, Toyotas and a Ford SUV) in my lifetime, this is the first car-buying experience I've had that I can say was quite literally stress-free. What a pleasure. I highly recommend this sales professional - Bill Earnest - and the folks and products at Bill Jacobs BMW in Naperville, IL. More

My entire car buying experience at Bill Jacobs BMW was great as usual. We have purchase 7 cars over the years from Bill Jacobs BMW and this year was the best! When we walk in the door, it's like seeing fa great as usual. We have purchase 7 cars over the years from Bill Jacobs BMW and this year was the best! When we walk in the door, it's like seeing family. We are always welcome with smiles and handshakes. We went in to browse on Saturday, July 27, 2013 and left with a new 2013 BMW 328Xi. I must offer special thanks to Derek and Gabe. They worked with us and provided such great services I was able to purchase this beautiful car for my wife's birthday. This is our second time working with Gabe, and we will request him again when we are ready to buy our next car because, his hard work, and professionalism to help us get the best car is second to none!! Gabe took the time to answer all of our questions to make sure we were 100% satisfied. It's salesman like Gabe, that make us continue to come back! We will continue to tell our friends and family to shop at Bill Jacobs BMW. Thank you, James & Lori Williams More

I had a positive experience from the moment I stepped in till the time I left with my "new" pre-owned BMW. Nancy was amazing, she took time to show me the cars that has the features that I liked. I am impre till the time I left with my "new" pre-owned BMW. Nancy was amazing, she took time to show me the cars that has the features that I liked. I am impressed by her patience and knowledge of the vehicle and most especially her genuine interest in helping me find the right car. Ralph (business manager) was also amazing. He was very helpful and clearly explained all the details that pertains to finance. All in all, I am extremely satisfied with my experience. Nancy and Ralph have made my car buying experience truly unforgettable. I highly recommend them to anyone I know. More

The entire car buying experience was first class. In the last week I've visited numerous dealerships like Audi, Lexus, Volvo, Mazda, and none compared to Bill Jacobs BMW. Why? There were many things t last week I've visited numerous dealerships like Audi, Lexus, Volvo, Mazda, and none compared to Bill Jacobs BMW. Why? There were many things that contributed to this like the look and feel of the showroom, the awesome test track, the extensive inventory, etc. But the key differentiator was the level of service I received. Gabe was my Client Advisor and I would hands down recommend working with him. He is extremely knowledgable, and not only about BMWs, but also the other cars I was considering. He was quick to assess what features were important to me so he was able to make recommendations that were spot on. Outstanding appearance, demeanor, communication skills and customer service focused are just some of his attributes. I also had the pleasure of working with Sassan, the Sales Manager, and Ralph, the Business Manager, who were both true professionals. Sassan was honest, knowledgable, and made me feel like a valued customer. Ralph was thorough and patient in explaining all of the numbers and coverage details. I really felt like everyone knocked it out of the park and far exceeded my expectations. If you're even considering buying a BMW, you need to come meet Gabe and the team here in Naperville! More

Experience was great. Paul focused on what i wanted and found it. He got to the numbers straight away, no games and no BS. Treated me with respect and was honest about the product. I am 48 years old and found it. He got to the numbers straight away, no games and no BS. Treated me with respect and was honest about the product. I am 48 years old and this was the best experience I've had buying a car. More

It was a great customer experience! Bill Earnest was very professional, knowledgeable, and truly concerned about me as a customer. It was a pleasure to deal with him. The dealership works well as a team. Whe professional, knowledgeable, and truly concerned about me as a customer. It was a pleasure to deal with him. The dealership works well as a team. When Bill was out, the other Sales Guys were very professional and courteous as well. It's a no BS type dealership from my experience Derek Dacja the Sales Manager was great to work with as well. Between him and Bill, they found a way to get the new car price right as well as the trade in value. In fact we were so pleased with the after the sale support on the first BMW we purchased, that we bought another one from this dealership 30 days later! If you are serious about a BMW and want to buy from a dealership that works with its customers to find a way to make things happen, will take great care of you after the sale, and will make it a pleasant experience for you during the entire sales process, I would strongly recommend asking for Bill Earnest at Bill Jacobs, in Naperville. More

Arthur Arndt was a pleasure to work with. He helped me find my new car and complete the transaction with ease. My local BMW dealers here in Colorado couldn't find the car I wanted. So after calling arou find my new car and complete the transaction with ease. My local BMW dealers here in Colorado couldn't find the car I wanted. So after calling around the country to various BMW dealers, I ended up in contact with Art. He was able to find me the car I was looking for. Being from Colorado, other out-of-state dealerships weren't very interested in helping me find the car I was looking for. Not only did Art find it for me, he got it to Naperville quickly and I was able to fly in and complete the transaction. Everything went smoothly with Arthur Arndt at Bill Jacobs BMW. I'd deal with Art again any day. More

Gabriel was an excellent salesperson. We told him we in the market for leasing, with specific requirements of car and pricing in mind. He was able to find exactly what we wanted and more. Prompt and thor the market for leasing, with specific requirements of car and pricing in mind. He was able to find exactly what we wanted and more. Prompt and thorough follow through with us during the entire process. Will recommend to family and friends for those car shopping. More

Best car buying experience ever! And I purchased my BMW from out of state and had it shipped to me and DEREK DACKA is the reason why. Derek, along with Ralph, made this such an,easy purchase. Derek was alw from out of state and had it shipped to me and DEREK DACKA is the reason why. Derek, along with Ralph, made this such an,easy purchase. Derek was always available to answer any and all questions.....even if it was the same one over and over! He was not only extremely knowledgeable, but also so patient! And he got me exactly what I wanted! I will be referring all my fellow Minnesotan's to DEREK and, Bill Jacobs BMW! More

Bill goes above and beyond to make sure a client is extremely satisfied. He is trustworthy and an excellent adviser. I would recommend Bill to anyone I know. extremely satisfied. He is trustworthy and an excellent adviser. I would recommend Bill to anyone I know. More