Bill Jacobs BMW

I wanted to take a moment to share my recent experience at Bill Jacobs BMW. I was looking for a pre-owned SUV,and was lucky enough to be introduced to Bill Earnest. I shared with Bill what I was looking at Bill Jacobs BMW. I was looking for a pre-owned SUV,and was lucky enough to be introduced to Bill Earnest. I shared with Bill what I was looking for, and I also shared other vehicles I was considering from other dealers. Based on my needs and pricing, there was not a match within their inventory. Bill followed up with me the next day and I told him I was going to buy a 2008 X5 from one of his competitors. Bill told me if I provided the last 8 of the VIN # he would give me the service history of the vehicle. I gave him the numbers and we walked through the history, he shared with me the vehicle was certified and still under warranty until 2014! My sales person from the other dealership was shocked when I shared this with him as he did not know!? At that point I told Bill I wished he had a car so I could buy it from him. He knew the deal I was getting was excellent and told me he understood. I had also shared with Bill that Bill Jacobs was closer to my residence than the dealer I was buying my car from, he told me to stop in anytime for a free wash and a coffee! I will have my vehicle serviced at Bill Jacobs as long as Bill is there!! Bill has earned my future business with out a doubt. It is rare that someone treats you this well without a purchase. Bill is building a relationship for the future and I consider him one of the best sales people I have ever encountered, and I am a VP of Sales. More

To Whom It May Concern, I recently purchased a To Whom It May Concern, I recently purchased a certified pre-owned BMW 5 series from Bill Jacobs BMW of Naperville. The initial experience of visit To Whom It May Concern, I recently purchased a certified pre-owned BMW 5 series from Bill Jacobs BMW of Naperville. The initial experience of visiting the dealership aided in making the desicion of not only purchasing a later model vehicle but switching maufacturers from Mercedes to BMW. The client advisor Bill Earnest, was extremely knowledgble about the product and informed me of several features on the automobile I wasn't aware of. In addtion Bill took the time to sit with me on the day of purchase to configure the car to my personal liking. I would reccomend Bill Jacobs BMW, particularly Bill Earnest without hesitation to anyone interested in a luxury auto. The staff in general at Bill Jacobs was friendly and helpful and made the purchasing experience easy and something I will remember when its time to get a new vehicle. More

I spent 30+ hours researching cars, decided on a 328 BMW and found one I liked here. Although I was still in research stage, I contacted this dealership, worked with a salesperson named Angel and focused on and found one I liked here. Although I was still in research stage, I contacted this dealership, worked with a salesperson named Angel and focused on one car in particular. I told the sales rep I wasn't quite ready to buy (I was to be on a week-long business trip and didn't want to make such an important purchase so quickly) but was very interested in a particular car. I suppose that language translated to this guy as "he's going to buy right now" because he called for three days straight. I ended up making an offer with full anticipation of negotiating only to be told how their pricing was so accurate and he could knock $200 off the price ($200 on a $30,000 car. awesome). I said no, and two days later, he texts me, yes, texts, to see if I'm still interested even though he knew I was in business meetings. When I expressed my discontent, he chastised me and told me the dealership was no longer interested in my business. I'm not sure where this guy worked before, but the last time I checked, a BMW is a premium, big-ticket purchase, and buyers are likely accustomed to a higher level of service and conscientiousness. Not only did I not receive such treatment, I was literally chastised as if he were a water salesman in the desert and how dare I question his pricing. If you're in the market for a BMW in the Chicagoland area, take your business to Perillo, for at least they know how to treat a BMW customer properly. More

Came to Bill Jacobs to trade in my old BMW (KBB value of $15.5-16.5K) and wanted to buy a new car or CPO. The offer from BJ was just about 11.5K which was a true insult and got the whole bunch of ludicrous $15.5-16.5K) and wanted to buy a new car or CPO. The offer from BJ was just about 11.5K which was a true insult and got the whole bunch of ludicrous excuses why the price for my car can not go up. After all it turned out that they simply lied to me about each and every detail why the price of my car should be 4k below KBB value. In two weeks I got my car traded-in at another dealership for another car for the KBB value without any issues. I can not recommend Bill Jacobs BMW unless you want to come there and have some coffee and wash your car/pump tires for free. They seemed too greedy and unprofessional. More

I had a wonderful experience with Bill Earnest who assisted us with the purchase of my "new" used z4. Purchasing any big ticket item can be stressful, but I can say that this was completely stress f assisted us with the purchase of my "new" used z4. Purchasing any big ticket item can be stressful, but I can say that this was completely stress free. There was no pressure from Bill to make a quick decision, Bill had the answers for all my questions and I can honestly say that I would return to Bill Jacobs for another purchase. Bill Earnest will be the salesperson I look for and refer my friends to. I would say that my experience was exceptional in every aspect of the purchase, start to finish! Customer service is definitely Bill Jacobs and Bill Earnest! Regards, More

My wife & I have never been more embarrassed by the sheer lack of customer service we received on my visit to Bill Jacobs BMW. After driving in from St. Louis and recommended by a local family member sheer lack of customer service we received on my visit to Bill Jacobs BMW. After driving in from St. Louis and recommended by a local family member that bought a new x5 from salesman Nicholas Pandola earlier this year, we were completely disregarded for a quick sale to another customer. After being at the dealership for over 2 hours while the car we were looking at was being looked at in service, suddenly we were informed that another customer was wanting to buy the same car. Nicholas informed me that we needed to decide now if we wanted to move forward with a purchase and I told him let's talk. He handed me over to Fred Schuber, who started to take our trade-in information down. After about 20 minutes Fred returns with "I've got some bad news...the car has been sold...looks like all I have is this other silver one." When I asked "how exactly does this happen when Nick told us that we were priority over the waiting customer", and Fred responds "I can't control what the sales manager does". I don't even care about the car being sold to someone else. I'm not at all disappointed that I didn't leave with that particular vehicle. What I don't understand is the complete lack of customer service I received and how the matter was handled. Our original sales rep, Nicholas Pandola, disappeared after handing us over to Fred. We received no apologizes, no suggestions, no "lets do what we can to get you out of here in a vehicle". I was definitely open to other vehicle suggestions, but after the way my wife & I were treated, I felt as though I had no other choice but to leave. My visit to Bill Jacobs BMW was a complete embarrassment. I can understand how a sales rep might disregard a customer that wasn't going to spend $60,000, lives 400 miles away, and might not be a typical returning customer. But they also lost a local family members future business and any further recommendations. More

I just purchased my third vehicle from Bill Jacobs BMW, and all sales have been through Bill Earnest. Bill goes above and beyond to make sure that you are completely satisfied with your purchase, taking c and all sales have been through Bill Earnest. Bill goes above and beyond to make sure that you are completely satisfied with your purchase, taking care of the smallest details. He took the time to find out exactly what I wanted in a vehicle and made sure he found the perfect fit. Most people dread car shopping - I can honestly say it's been nothing short of a pleasure dealing with Bill Jacobs BMW. From sales to service, I've never been disappointed in the 13 years I've been dealing with this dealership. I highly recommend them to anyone looking for quality vehicles and excellent customer service, and be sure to ask for Bill Earnest! More

Bill was great to work with. We explored several dealerships in IL and WI and by far Bill was the most accommodating and helpful. The experience was smooth, seamless and well organized. One of the dealerships in IL and WI and by far Bill was the most accommodating and helpful. The experience was smooth, seamless and well organized. One of the best car purchase experiences we have had! More

Excellant experience working with Art! Over 35 years in the business knows his stuff and he is an upfront, no pressure, no smoke and mirrors, and definately no BS. He is a straight shooter, answers all you the business knows his stuff and he is an upfront, no pressure, no smoke and mirrors, and definately no BS. He is a straight shooter, answers all your questions and super friendly and accompdating. I feel as though i didn't just buy a car but made a friend! More

Had a great experience with Bill Earnest with my CPO X3. With some salespeople you can tell they don't know the car well, but Bill he was extremely knowledgeable about BMWs as he has been selling them since With some salespeople you can tell they don't know the car well, but Bill he was extremely knowledgeable about BMWs as he has been selling them since the late 1990's. He was very helpful and honest about the pricing process. He was professional and I felt very happy driving off the lot. More