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Bill Jacobs BMW

Naperville, IL

5.0
3,078 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,078 reviews

April 12, 2013

I have purchased 3 vehicles from Bill Jacobs BMW, and each time I insisted on working with Bill Earnest. In each of my buying experiences with Bill, he has been a pleasure to deal with. Bill is fair, hon More

by helmuthos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
April 08, 2013

I had a rough idle on my 2011 BMW 335 that was not fixed in three service visits. Apparently it was on of those difficult to replicate in the dealer. I had taken video clips of the issue but no one had foun More

by amachado02
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Timo Bakir
March 25, 2013

Bill and the guys are great there and treat you with a lot of respect. They are helpful in anyway possible and are true to their word. awesome people to work with. More

by jlo1169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
February 28, 2013

*** EXCELLENT CUSTOMER CARE AND SERVICE *** First Class Service Team I have been to Bill Jacobs a number of times for a variety of reasons (used car checkouts before purchasing vehicles, maintenance que More

by jlex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burton
February 20, 2013

After buying a BMW I was getting some indications that some general service work needed to be completed. After bringing my car into the local BMW dealer, Bill Jacobs BMW, my work was completed under warra More

by reviewer1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad, Grant Paullo
February 15, 2013

This is my second experience working with Bill Earnest, the first being a new BMW purchased three years ago. Both times I was pleased to be be working with Bill who is very knowledgeable about the the car More

by drjaywn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
February 07, 2013

Great experience with this dealer - specifically Matt Laxton. This is the second vehicle I have purchased here and I returned to Bill Jacobs largely in part due to my first experience with Matt. I'm wh More

by John68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Laxton
January 23, 2013

I dealt with different employees there, unfortunately the service department person and sales person I dealt with were not friendly nor welcoming. They do not care about the customer and it shows. They will More

by avidcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
January 21, 2013

My Dream Car... My experience at this dealership was My Dream Car... My experience at this dealership was an eye opening one in a wonderful way! This was the first time I entered a dealership and did More

by lara.elgin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
December 16, 2012

After doing much research and visiting other dealerships, I decided to buy from Bill Jacobs because I was able to work with Bill Earnest. Right from the start he seemed to know what was important to me and More

by laclair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
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