Back

Bill Jacobs BMW

Naperville, IL

5.0
3,526 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Contact Dealership

2495 Aurora Ave

Naperville, IL

60540

Directions

By Type

Showing 3,526 reviews

February 18, 2026

Alex Flinn is very professional and knows a lot of information for your BMW. His ideas and recommendations allows for me to enjoy my M850. More

by Randall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Feb 21, 2026 -

Bill Jacobs BMW responded

Hi Randall, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please don't hesitate to reach out!

February 18, 2026

I love working with Alex. I get discounts, loaner cars and great service. BMW is pure luxury. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Feb 21, 2026 -

Bill Jacobs BMW responded

Hello Christina, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 18, 2026

I recently bought my first BMW from Jacobs BMW awesome experience, great customer service from my sales person (Stefan) all the way up to the ownership. Amazing vehicle matched by amazing service. I Highl More

by Leeroy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefan Malm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2026 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2026

Was on my way back from a roadtrip and found that my windshield had damage. Contacted Alex and he game me a quote and ordered a new glass within a day. This was very fast service. More

by Hasan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Feb 19, 2026 -

Bill Jacobs BMW responded

Hi Hasan, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 17, 2026

Awesome dealership. Have relationship with Jeff Hulsebus in service. Great to work with rate him a 10 of 10. More

by bmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus in Service
Feb 19, 2026 -

Bill Jacobs BMW responded

Hi, thank you so much for your positive comments about Bill Jacobs BMW! If you have any further questions, please don't hesitate to reach out!

February 16, 2026

Just picked up my vehicle from service. I noticed that my Advisor Alex Flinn had upgraded my car wash. Wow, what excellent service. More

by Martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Feb 19, 2026 -

Bill Jacobs BMW responded

Hello Martha, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

February 15, 2026

Avoid Bill Jacobs BMW. I was told the vehicle was “clean,” but after delivery I discovered a cracked windshield, hidden bumper damage, and a poorly repainted bumper. When I More

by shenlong1337
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
GIGI DEMIROVSKI
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Presniakovas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2026 -

Bill Jacobs BMW responded

Hello, we are disappointed to hear that you did not have a more positive experience with us at BMW Service Center. We'd like the opportunity to turn your experience around. Please reach out to us at (844) 746-7899 at your earliest convenience to discuss how we can turn this experience into a positive one.

February 12, 2026

Fantastic experience buying a BMW as a birthday present for my wife. A unique experience picking up the vehicle, with a red ribbon, birthday cake, and a beautiful vase of flowers. Everything was lovingly p More

by FABRICIORODRIGUES
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2026 -

Bill Jacobs BMW responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. We're looking forward to your next visit with us!

February 12, 2026

Easy, transparent and seamless process. Dealership is pure class and definitely gives you that luxury feel. 5 stars all around. More

by JKochen2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2026 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 12, 2026

Purchased many vehicles here at Bill Jacobs. I’m always very impressed at the service that I get. Alex Flinn does a great job and keeps me notified on what services are needed. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Feb 15, 2026 -

Bill Jacobs BMW responded

Hi Michael, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.