Bill Jacobs BMW

The team at this dealership provided exceptional service from start to finish. They were professional, attentive, and made the entire process seamless. Their attention to detail and commitment to customer s from start to finish. They were professional, attentive, and made the entire process seamless. Their attention to detail and commitment to customer satisfaction truly set them apart. I highly recommend this dealership for anyone looking for top-notch service and a great overall experience! More

Leased an iX. Kwaku Bentil made the experience very pleasant. Everything went very smoothly. No surprises. Would definitely work with them again. Kwaku Bentil made the experience very pleasant. Everything went very smoothly. No surprises. Would definitely work with them again. More

Husain and the team at Bill Jacobs BMW made the sale of my new to me BMW quick and seamless. I highly recommend purchasing a new or used BMW from the team. my new to me BMW quick and seamless. I highly recommend purchasing a new or used BMW from the team. More

Alex Flinn took really good care of me while I waited at the dealership. My car was finished in less than an hour. the dealership. My car was finished in less than an hour. More

I had the pleasure of working with Russ Millard at Bill Jacobs BMW, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, Russ was incredibly attentiv Jacobs BMW, and I can confidently say it was one of the best car-buying experiences I’ve ever had. From start to finish, Russ was incredibly attentive to our needs, maintaining the utmost professionalism while ensuring clear and open communication throughout the process. At no point did I ever feel pressured, which truly set the tone for a stress-free experience. A notable moment was when we discovered an oversight a few days after the purchase—our approved student graduate discount had not been applied. When I reached out to the dealership, they were extremely understanding and went above and beyond to resolve the issue. They voided the original contract and created a new one with the discount applied, ensuring we received the benefits we were eligible for. This level of integrity and customer care is truly commendable. Additionally, although a technical support person was unavailable to explain the features of our new electric BMW, Russ stepped in without hesitation. He spent close to an hour with us after the purchase, patiently walking us through the car’s technology and helping us set everything up. His dedication to making sure we were comfortable and confident with our new car was remarkable. Overall, this is the type of experience every car buyer deserves. If you’re considering a BMW, I wholeheartedly recommend Bill Jacobs and especially Russ Millard for his exceptional service. Thank you for making this such a positive and memorable experience! More

My family and I always have a great service experience with Alex. We have been customers of Bill Jacobs for over 10 years now. with Alex. We have been customers of Bill Jacobs for over 10 years now. More

I recently purchased a BMW, and my experience with Bill Jacobs, and Russ Millard in particular, was amazing. Russ made the whole experience pleasant and relaxed, and his knowledge and attentiveness were to Jacobs, and Russ Millard in particular, was amazing. Russ made the whole experience pleasant and relaxed, and his knowledge and attentiveness were top notch. I would highly recommend Russ would do business with him again. More

Harry Gianos was very personable and straight forward. Made the whole process very pleasant experience. Made the whole process very pleasant experience. More

Recently had the pleasure of visiting Bill Jacobs BMW, and I must say it was an outstanding experience. From the moment I walked in to purchase a new car, the staff made me feel welcome and valued. The se and I must say it was an outstanding experience. From the moment I walked in to purchase a new car, the staff made me feel welcome and valued. The service was top-notch, with every team member going out of their way to ensure I was comfortable and informed about my options. What truly stands out is the staff. They managed to turn what is often a stressful and root canal like experience into an enjoyable one, with jokes and laughter sprinkled throughout the discussions. It felt more like a friendly visit than a business transaction. My CA, Russ Millard has gone above and beyond what I would expect. Best car salesman, I have ever had the pleasure of working with. He would likely be good at root canals, too. In summary, if you're looking for a car dealer that combines exceptional service with a touch of humor and great staff, Bill Jacobs BMW is the place to go. Highly recommended for anyone seeking a great buying experience! More

Recently, my wife and I decided to purchase a two-seater sports car. We visited Bill Jacobs BMW in Naperville, Illinois (www.billjacobsbmw.com) and we fell in love with the 2025 BMW Z4 sDrive M40i converti sports car. We visited Bill Jacobs BMW in Naperville, Illinois (www.billjacobsbmw.com) and we fell in love with the 2025 BMW Z4 sDrive M40i convertible. These cars are difficult to find and often dealerships only get a small allocation each year. Our BMW Client Advisor, Maggie, worked with us and was able to obtain an allocation for us. Our experience with Maggie was incredible. She was very knowledgeable about the car model and helped us choose the features on our Z4. Maggie set up an application on our iPhones that would allow my wife and I to track the building and shipping of the car on a daily basis from factory assembly to delivery at the Bill Jacobs BMW dealership. This was a nice touch by Maggie to help keep our excitement for the Z4 while it was being built. I would like to express my wife’s and my appreciation of Maggie (our BMW Client Advisor), and the Bill Jacobs BMW dealership in Naperville, Illinois. The dealership’s entire staff was wonderful. They were professional, knowledgeable, courteous and helpful throughout our purchase experience. The dealership was modern with a professional appearance, and was an exciting place to visit. It gave us a chance to look at the various BMW cars. I would recommend Bill Jacob BMW dealership in Naperville Illinois to anyone who was interested in seeing and purchasing a BMW automobile. Definitely a 5-star dealership. Even though every member of the BMW dealership staff was incredible, I would also like to recommend that anyone looking for a BMW consider asking for Maggie as their BMW Client Advisor. Her assistance and support were so much appreciated throughout the buying experience. Scott and Lynn W. More