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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,078 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,078 reviews

November 14, 2024

Alex Flinn makes it very easy. He knows which services are needed and answers any questions that you may have. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Nov 18, 2024 -

Bill Jacobs BMW responded

Hi Jerry, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 18, 2024 -

Bill Jacobs BMW responded

Hi Jerry, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2024

Alex Flinn was an excellent service advisor. He always made sure that our vehicle was properly maintained. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Bruce, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

November 13, 2024

Donnie did an amazing job with my experience as he put my time on the fore front. Keep up the great work Donnie More

by Joey
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Joey, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you Joey for taking the time to let us know how we did. We hope you have a great day!

November 13, 2024

Christian was funny, professional, and he worked with my entire family to ensure our needs were met. This was the easiest, most transparent, and best vehicle transaction I have made. More

by danielabraham15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
HUSAIN SHEIKHANI
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you have any further questions, please give us a call. We're always happy to help!

November 13, 2024

Wonderful dealership that always takes the best care of their customers. They go above and beyond to help in the service department. Thanks Donnie!!! More

by Anita
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Anita, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

Donnie was amazing. My service visit was quick and easy like always. Thanks again for the great service. More

by Tim
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Tim, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2024

Great place, quick service. My service rep Donnie was great very professional and knowledgeable. Thank you More

by Anita
Recommend Dealer
Yes
Employees Worked With
Donnie
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Anita, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

The whole service experience was great. Donnie did a fantastic job. The loaner was so nice I didn't want to return it. More

by Donnie
Recommend Dealer
Yes
Employees Worked With
Donnie
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Donnie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

Bill Earnest is a fantastic sales rep for this company. He went beyond making this a wonderful experience for us. Followed through with an issue, got it resolved within a timely matter. More

by flipit0007
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 12, 2024

Alex Flinn was great. There were no issues and no complications while my car was in for service. Alex made sure that they only hand wash my car and that the technicians ke More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kate, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Nov 14, 2024 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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