Bill Dodge Auto Group

I purchased an X5 with the assistance of Zack Plourd and the process couldn’t have been easier ( and frankly, enjoyable). Zack reached out to me during COVID lockdown to introduce himself ( as the salespers the process couldn’t have been easier ( and frankly, enjoyable). Zack reached out to me during COVID lockdown to introduce himself ( as the salesperson for a previous X5 purchase had left) and to let me know he would be happy to assist with a new purchase at the appropriate time. Each time I went in for service for my 2017 X5 he made it a point to say hello. This past week it was time for a new purchase, and Zach assisted. He was a true professional throughout, answered all my questions, and made the process as easy as I’ve ever had. I highly recommend Zack Plourd at Bill Dodge BMW. You’ll forget any bad car buying experience you’ve ever had once you work with Zack! More

Always good for me ! Like everywhere there are issues with qualified staffing and they are doing the best under these circumstances! Like everywhere there are issues with qualified staffing and they are doing the best under these circumstances! More

Bought a Buick through my man Kris at the Bill Dodge in Westbrook. He was calm, understanding, never pushy, answered all of my questions, and helped me get a great deal. Promise I'm not a bot, just genuine Westbrook. He was calm, understanding, never pushy, answered all of my questions, and helped me get a great deal. Promise I'm not a bot, just genuinely happy with how I was treated, and I want that to be reflected. More

Very satisfied with the entire sales process from start to finish. My salesman, Connor was extremely knowledgeable in educating us on all the truck features. to finish. My salesman, Connor was extremely knowledgeable in educating us on all the truck features. More

Terrible service. Performed work without approval. Recommend work not needed to make $$. Does not stand behind faulty service work. Performed work without approval. Recommend work not needed to make $$. Does not stand behind faulty service work. More

Every staff person I dealt with was enjoyable, respectful, and straight-forward. I was pleased that it was agreed to replace a cracked lens cover, although not obligated to. My only disappointment respectful, and straight-forward. I was pleased that it was agreed to replace a cracked lens cover, although not obligated to. My only disappointment was that there was an additional $600 fee added above the advertised price of the vehicle I purchased. More

They were very friendly, the sales guy was zero pressure and understood that had done my research in advance. The finance manager was also very helpful and didn't push but rather provided the information a and understood that had done my research in advance. The finance manager was also very helpful and didn't push but rather provided the information as requested. Good experience. More

Jason and Cari were wonderful to work with. They were very accommodating to my stubborn preferences. I would recommend this dealership and especially this sales team to my friends. They were very accommodating to my stubborn preferences. I would recommend this dealership and especially this sales team to my friends. More

Unfortunately, we found our dream car and because of how the sales manager, Ryan Goodwin treated us, we walked away. We were interested in a large family SUV and wanted to figure out how to best get it in the sales manager, Ryan Goodwin treated us, we walked away. We were interested in a large family SUV and wanted to figure out how to best get it in our budget. After explaining to him we were pre-approved for a loan with a 6% interest rate, he refused to quote us with anything less than a 9% or 10% rate, inflating the monthly payment numbers. We wanted to put down a significant amount of money up front (1/3 of the price tag) because we wanted to get our payment as low as possible and could afford to. He told us that we should not be putting down that much cash and that should stay in our pocket because we have a baby due soon. He said we should keep that money for a rainy day fund and not empty our savings account, implying he knows anything about our finances. It was both condescending and demeaning. If he was going to work with us, we would have put down more money to get the monthly payment within our allocated budget. As the wife, driver of the car and decision maker, he ignored my questions and continued to look at my husband when speaking, rarely making eye contact with me. When he determined that we weren’t the right buyers for the car, he tried to tell us to get a smaller SUV with 5x the amount of miles and to “keep that cash in our pocket”, looking to sell us a vehicle half the price. He insulted the car make we were interested in and tried to tell us the other make was better for the car HE thought was better for us. When we decided we were not going to be purchasing the car due to how insulting he was being, he got up, crumpled up his paper, didn’t look at us and gave us a handshake while he walked to the trash to throw away his quote. It was an extremely insulting and belittling experience, and we have since decided to not purchase a vehicle from a company that would employ him. More

Worked very hard to get me the right financing and payments. Sales and finance were very friendly and helpful. Will not hesitate to buy another vehicle from this dealership. payments. Sales and finance were very friendly and helpful. Will not hesitate to buy another vehicle from this dealership. More