Bill Dodge Auto Group

Unfortunately, we found our dream car and because of how the sales manager, Ryan Goodwin treated us, we walked away. We were interested in a large family SUV and wanted to figure out how to best get it in the sales manager, Ryan Goodwin treated us, we walked away. We were interested in a large family SUV and wanted to figure out how to best get it in our budget. After explaining to him we were pre-approved for a loan with a 6% interest rate, he refused to quote us with anything less than a 9% or 10% rate, inflating the monthly payment numbers. We wanted to put down a significant amount of money up front (1/3 of the price tag) because we wanted to get our payment as low as possible and could afford to. He told us that we should not be putting down that much cash and that should stay in our pocket because we have a baby due soon. He said we should keep that money for a rainy day fund and not empty our savings account, implying he knows anything about our finances. It was both condescending and demeaning. If he was going to work with us, we would have put down more money to get the monthly payment within our allocated budget. As the wife, driver of the car and decision maker, he ignored my questions and continued to look at my husband when speaking, rarely making eye contact with me. When he determined that we weren’t the right buyers for the car, he tried to tell us to get a smaller SUV with 5x the amount of miles and to “keep that cash in our pocket”, looking to sell us a vehicle half the price. He insulted the car make we were interested in and tried to tell us the other make was better for the car HE thought was better for us. When we decided we were not going to be purchasing the car due to how insulting he was being, he got up, crumpled up his paper, didn’t look at us and gave us a handshake while he walked to the trash to throw away his quote. It was an extremely insulting and belittling experience, and we have since decided to not purchase a vehicle from a company that would employ him. More

Worked very hard to get me the right financing and payments. Sales and finance were very friendly and helpful. Will not hesitate to buy another vehicle from this dealership. payments. Sales and finance were very friendly and helpful. Will not hesitate to buy another vehicle from this dealership. More

Great experience and Ken Sweet was not a pushy salesman, explained everything nicely and was a pleasure to work with! I highly recommend Ken and Bill Dodge to anyone redo g a vehicle. explained everything nicely and was a pleasure to work with! I highly recommend Ken and Bill Dodge to anyone redo g a vehicle. More

Amazing service and amazing people. Good dealings all the way throughout my process. Will go back Good dealings all the way throughout my process. Will go back More

Transaction couldn’t have been easier. I had all the numbers before I even went to the dealership. Alec was very good to deal with. I had all the numbers before I even went to the dealership. Alec was very good to deal with. More

Arrange the financing had the car the same day salesman was awesome so was the closer the whole deal went great happy and the car is awesome. Thank you very much. Merry Christmas to you all. was awesome so was the closer the whole deal went great happy and the car is awesome. Thank you very much. Merry Christmas to you all. More

Great dealership that works with you. We’ve just purchased our third truck, second new, and plan on coming back. We’ve just purchased our third truck, second new, and plan on coming back. More

Nice staff and pleasant atmosphere. Ken was a pleasure to work with at Bill Dodge. Smooth operation from a-z. Ken was a pleasure to work with at Bill Dodge. Smooth operation from a-z. More

Very disappointed with the outcome told service I didn’t want to spend $150 on diagnostics of a service alert about coolant levels and then didn’t call to ask if I wanted diagnostics of the check engine lig want to spend $150 on diagnostics of a service alert about coolant levels and then didn’t call to ask if I wanted diagnostics of the check engine light in order to get an inspection sticker which was part of the service I had requested More

I guess being the only BMW dealership in Maine allows the salesmen at this dealership to feel as though they can treat customers as poorly as they’d like. My husband and I stopped in to look at a new BMW but salesmen at this dealership to feel as though they can treat customers as poorly as they’d like. My husband and I stopped in to look at a new BMW but were blew off by the salesman and the sales manager. It doesn’t feel good to spend $78k+ on a vehicle from a dealership that doesn’t care about quality customer service. We will look elsewhere. More