Bill Collins Ford Lincoln

Poor Customer Support I recently called Bill Collins Ford to set up an appointment for my 2003 Ranger pickup. Two days in a row, the operator put me through to the people I recently called Bill Collins Ford to set up an appointment for my 2003 Ranger pickup. Two days in a row, the operator put me through to the people who make appointments, and three times no one answered and it went to voice mail saying they would call me back. I never got a call back. On the fourth call, I insisted on speaking with the service manager. He said they had a problem with their phone system and people were not getting their voice mail and that AT&T had been trying to find the problem for 10 days. I told him since they knew they had this problem for 10 days, the operator should not continue the same process. They should at least inform the caller of the problem and stay with them until they were able to speak to someone. It was clear that they didn't really care about their customers. The manager then put me through to the scheduler who wanted me to bring my truck in and leave it when he knew they couldn't get to it for at least three days, and more likely five days. He said they could not make an appointment. I just needed to leave my truck there and they would get to it sometime in the next few days. What kind of dealership doesn't offer appointments? Finally, another example showing that Bill Collins doesn't care about their customers. I have been in the market for a new vehicle. Three times I went into their showroom to look at cars, usually for at least 20-30 minutes each time. The receptionist just inside the door never smiled and never asked me if she could help. In all three visits, a salesman never even said hello to me. More

Amazing services I went to Bill Collins Ford to find a new Daily driver. The salesmen was not pushy at all and was very helpful. Will buy my next vehicle from them as I went to Bill Collins Ford to find a new Daily driver. The salesmen was not pushy at all and was very helpful. Will buy my next vehicle from them as well! More

Happy customer This was my first time buying a Ford . The sales person (Chris Conti) was very helpful This was my first time buying a Ford . The sales person (Chris Conti) was very helpful. He answered all my questions and made it stress free. I'm very happy with my 2018 Escape. More

I love Bill Collins Ford They treat you like family. Daniel and David were wonderful to work with. My experience by far was the best experience yet I've had with Bill Collins They treat you like family. Daniel and David were wonderful to work with. My experience by far was the best experience yet I've had with Bill Collins Ford or any Ford dealership. I would highly recommend them. More

Treated like royalty! We have been coming to Bill Collins for 20 years. We recently purchased a 2018 Ecosport. We rely on them for guidance, to answer any questions, and a We have been coming to Bill Collins for 20 years. We recently purchased a 2018 Ecosport. We rely on them for guidance, to answer any questions, and address any concerns that we might have. We would not even consider buying from another dealership! More

Great experience!! Josh Sadler and the staff were great to work with. I live about 3 hours away and the drive was worth it!! Will do business again. Josh Sadler and the staff were great to work with. I live about 3 hours away and the drive was worth it!! Will do business again. More

Kevin Collins and his team did a great job for me. I just bought a new 2017 Explorer. My sales team had to search other dealers since I was very specific in which colors and accessories I wanted. The I just bought a new 2017 Explorer. My sales team had to search other dealers since I was very specific in which colors and accessories I wanted. They found mine quickly and made arrangements for it to be delivered to Bill Collins Ford where I took ownership. I also got top dollar for my trade. They are a great group of people to work with and I look forward to a long and rewarding relationship. Great going guys! More

2017 Ford Focus So happy with my purchase of my very FIRST brand new car all by myself all thanks to Missy Boyd. I really didn’t think it was possible but all. She ma So happy with my purchase of my very FIRST brand new car all by myself all thanks to Missy Boyd. I really didn’t think it was possible but all. She made my whole experience fun and easy. Thank you so much. I will definitely keep coming back to her!! More

2018 Mkc I had a great experience on the Lincoln side of Bill Collins. I received great customer service and received a great deal on my new Mkc. Deanna did a I had a great experience on the Lincoln side of Bill Collins. I received great customer service and received a great deal on my new Mkc. Deanna did a great job laying out my options and getting me in the right car. More

New 150 limited pick up purchase The entire team and experience was focused on me as the customer, They were extremely patient, courteous and professional. They listened to my needs The entire team and experience was focused on me as the customer, They were extremely patient, courteous and professional. They listened to my needs and over delivered More