Bill Collins Ford Lincoln

My service rep, goes above and beyond. I've been a long time service customer of Bill Collins, starting with a Lincoln and continuing today with a Ford Super Duty. With all dealer service c I've been a long time service customer of Bill Collins, starting with a Lincoln and continuing today with a Ford Super Duty. With all dealer service centers, the service rep is the start and finish of a customer's experience. When I come in to Bill Collins I am greeted promptly and given quick attention to my visit. They have always been able to diagnose and service every vehicle I've brought in quickly, and my service rep, Chris Fingar, brings that information to me in a very professional way. Bill Collins operates as a service center, not a service sales center like many other dealerships, and that is much appreciated. I'm not looking for an up-charge or to get a new car when I come in for service, and Chris and the team are courteous of that, getting the item/service taken care of without the additional "tactics". I currently utilize a Ford Service Contract on my new vehicle, which has been a breeze, and I don't feel like I am being treated any different than when I was a cash customer. That is much appreciated. If I had to give one critique it would be that they do not necessarily have loaner cars. There are times when a loaner is given, and there is a shuttle service, but when I come in for routine maintenance I am required to rent a car from Enterprise if I need something to get around town. Enterprise has an office right inside the service lane, and that is convenient, but it would be nice to simply have a loaner car available for me to run a couple errands while I wait. I'm sure their choice of how they operate this is based on past customer abuse, and that is unfortunate, but stinks it affects everyone. Overall, Bill Collins Service has always provided trustworthy service and advice, and gives me confidence when I leave that my issue is resolved. I am an OEM kind of guy, I give a lot of credit to having OEM parts replaced on my vehicles, and I'm very satisfied with the service and professionalism Bill Collins provides in meeting my expectations. More

Great people This is our third new car we’ve bought from Bill Collins. We recently had a total loss on our explorer 2/14/19. They had us in a brand new one the fol This is our third new car we’ve bought from Bill Collins. We recently had a total loss on our explorer 2/14/19. They had us in a brand new one the following Tuesday. Always have a wonderful experience while there. More

Very helpful and accommodating! The service department was very helpful and accommodating. The issue had been a small issue where a sensor was incorrectly connected at the factory. The service department was very helpful and accommodating. The issue had been a small issue where a sensor was incorrectly connected at the factory. The dealership took my appointment on short notice, helped to get me an on-site rental car (at no charge), kept me informed of the progress, explained the underlying issues and returned my car in less than a day! The point-of-contact earns high marks with me for his demeanor and professionalism! Thanks! More

Be VERY careful to test all features! Be VERY careful to test all features that you’re told a vehicle has..... When you’re test driving a $60k+ vehicle and ask about (common) features lik Be VERY careful to test all features that you’re told a vehicle has..... When you’re test driving a $60k+ vehicle and ask about (common) features like adaptive cruise control, front end collision, etc. and you’re told “oh yeah, yeah ... it has all that.” DON’T just listen, TEST! Sit down to go over “how to’s” from the owners manual & nope, wrong.... Bring the issue up less than 24 hours after driving off the lot and “sorry ... is what it is. All sales are final.” Egg on my face! More

Service More technicians are needed to limit the wait time for service, had to wait approximately 4 hours for half hour of work. The service writer said that More technicians are needed to limit the wait time for service, had to wait approximately 4 hours for half hour of work. The service writer said that he is having a hard time to get employees and keep them. More

Wonderful Great experience - found the color I needed out of state and got it up her via dealer trade with no issues. Sales staff great to work with and particu Great experience - found the color I needed out of state and got it up her via dealer trade with no issues. Sales staff great to work with and particularly Dave Clark. Highly recommended! More

got oil chg, rotation, wipers , brake fluid chg,only 2 hrs , actually I only go there because of wacky willys restaurant ,but good service helps also! i like their shop because they keep me informed of my sched actually I only go there because of wacky willys restaurant ,but good service helps also! i like their shop because they keep me informed of my scheduled maintenance, do an excellent job and good people working there More

Explorer recall Outstanding service. Collins provided shuttle service to and from business to home. Highly recommend. Service technicians name was Alex. Very friendly Outstanding service. Collins provided shuttle service to and from business to home. Highly recommend. Service technicians name was Alex. Very friendly and knowledgeable . Service was completed as scheduled. More

Great Service Great service, very professional, friendly and the work was completed in a reasonable time, Tony Perry was very helpful and answered all my concerns a Great service, very professional, friendly and the work was completed in a reasonable time, Tony Perry was very helpful and answered all my concerns also advised me of all upcoming service that will be needed. Tony is an asset to Bill Collins Ford More

Replace air bag and oil change/tire rotation/air filter Replacing at bag recall, I told it would take 4 hours it was completed in two hours. Oil change, tire rotation, and air filter was done in a timely Replacing at bag recall, I told it would take 4 hours it was completed in two hours. Oil change, tire rotation, and air filter was done in a timely manner, services was great. Mr. Kruse, was an excellent service advisor. More