Bill Collins Ford Lincoln

Great Service Excellent service, quality vehicles. Gary Barmore took excellent care of me and made the car purchasing process a pleasurable one. His service is frie Excellent service, quality vehicles. Gary Barmore took excellent care of me and made the car purchasing process a pleasurable one. His service is friendly, efficient and thorough. Very pleased with Bill Collins Ford, I have done business with them on two leases and one purchase. I will go back to Bill Collins Ford again when the time comes. Highly recommend. More

Excellent service & very friendly staff. They got me in and out in a reasonable amount of time. Told me how my car is doing & what it will need in the near future. and out in a reasonable amount of time. Told me how my car is doing & what it will need in the near future. More

Great service done quickly. Chris took excellent care of both me and my awesome Lincoln mkc. The Lincoln reputation is great and I would not want to buy anything else! both me and my awesome Lincoln mkc. The Lincoln reputation is great and I would not want to buy anything else! More

Recall on 2011 Escape and correction for a oil leak Mr. Charlie A. Thank you for your help. He made a unhandy experience tolerable. Too soon to know if mechanic has rectified the problem completely. Mr. Charlie A. Thank you for your help. He made a unhandy experience tolerable. Too soon to know if mechanic has rectified the problem completely. More

Recall notice I took my truck in for recall. You didn’t have parts to do the work. I am waiting for a call when the parts come in. I was treated very well and quick I took my truck in for recall. You didn’t have parts to do the work. I am waiting for a call when the parts come in. I was treated very well and quickly. More

very responsive to needed service Service department is always responsive to vehicle needs....No work is done without prior approval Lincoln room available while waiting is quiet and Service department is always responsive to vehicle needs....No work is done without prior approval Lincoln room available while waiting is quiet and comfortable. Friendly Staff. Tony Perry avails himself after normal service hours to address concerns. More

Blown tire I experienced a blown tire from running over a curbing (what a fool I was), Triple A came to assist me and put on by spare so I could get to Bill Coll I experienced a blown tire from running over a curbing (what a fool I was), Triple A came to assist me and put on by spare so I could get to Bill Collins. The service manager, Charlie, was most helpful and told me I could pick up my car the next day as it was late in the day when I dropped off the car. It was necessary for me to use the courtesy shuttle to get home and return the next day. Again, the shuttle was most convenient for me and once again I was very grateful for having Bill Collins close to my home. The whole experience increased my appreciation for Bill Collins. Outstanding dealership and service. More

They fixed all our issues. They fixed everything we said was wrong and they fixed a recall issue. All done in one day. They also got us into service in two days. Great job!! They fixed everything we said was wrong and they fixed a recall issue. All done in one day. They also got us into service in two days. Great job!! More

Pricey Service I am disappointed because I had a coupon for the works and I presented it and got charge way to much. The coupon was not used . I am disappointed because I had a coupon for the works and I presented it and got charge way to much. The coupon was not used . More

They used to be fair to customers but have recently declined I purchased a Lincoln MKX Black Label but have had several problems with the computer system that seems to baffle the service department enough to hav I purchased a Lincoln MKX Black Label but have had several problems with the computer system that seems to baffle the service department enough to have to keep the vehicle for several days each time. The last time I was not offered a car to replace mine and when I asked about it I was told there were none available. In addition, if there were to be any charges, I would be charged an additional 3.99% to use my bank Visa card. When they return my vehicle, there were water spots all over it and the settings of seats, wipers, radio stations, etc. were reset. I was not informed that the settings could have been deleted. When I asked if they could deliver my car when they were finished, I was told that I had to come to pick it up even though everything was under warranty with no charges. Replacement cars and pick-up/delivery were part of the original Black Label warranty service. My initial experience after purchase was very good but after 2 years of ownership I am now being treated as if I had not paid extra for the Black Label. There was a recall letter last spring on my husband's F150 but when he asked about it, he was told to wait until September. It is nearly the end of September and we have yet to hear anything. It seems the customer service in the service department has deteriorated considerably in the last few months. If things continue like this I will not purchase another vehicle from this dealership and will look for another place to service my vehicles. We can afford quality service. More