Biggers Chevrolet

I purchased a previously owned 2008 Saturn Aura from Jim Burgess at Biggers Chevrolet on July 14, 2012. As it was a previously owned vehicle, I decided to purchased the extended warranty for a little peace Burgess at Biggers Chevrolet on July 14, 2012. As it was a previously owned vehicle, I decided to purchased the extended warranty for a little peace of mind. Six weeks after purchasing the vehicle, there were several issues - service airbag and tire pressure lights were illuminating randomly, the passenger side door lock was not responding to the key remote, and the washer fluid nozzles had very low flow. I made an appointment with the Biggers service department and took it in on August 31, 2012. They informed me that the battery needed to be replaced as it was the cause of the illuminating service airbag and tire pressure lights, that the door lock actuating assembly needed to be replaced, that the washer fluid nozzles needed to be replaced, and that only the door lock actuating assembly was covered under the extended warranty. I had them replace the battery and the door lock actuating assembly, but declined the replacement of the washer fluid nozzles as I was already over $340 in repair costs for a vehicle I purchased only 6 weeks prior. I was not happy. I contacted Dave Arenson and Bob Colwell and expressed my discontent. Today, I took the vehicle back to the Biggers Chevrolet service department. Not only did they replace the washer fluid nozzles at no charge, they refunded the entire $340+ that I paid the prior week - voluntarily. I chose to do business with Biggers Chevrolet because of their excellent customer service reputation. After my first service visit, I was disenchanted and had decided to move my service needs to another provider. My visit today changed that decision. Not only will I continue to have my service needs taken care of by Biggers Chevrolet, but I will recommend them as an honest, customer service driven, full-service dealership with integrity seldom found in businesses today. More

In dealing with Ryan Thomas, I found him to be extremely friendly and courteous!...Although Ryan Is a new employee he handled my sale with confidence and poise!...If Ryan didn't know the answer..rather than friendly and courteous!...Although Ryan Is a new employee he handled my sale with confidence and poise!...If Ryan didn't know the answer..rather than BS..he found out the correct answer right away..He was an absolute pleasure to deal with...Bravo Ryan!!...I would recommend this salesperson as well as Biggers Chevrolet of Elgin, Il.....Brian Whiting More

Initially, we visited this dealer to look at an amazing Traverse deal that was advertised online. Unfortunately, due to a mixup, the vehicle was not there when we visited. This is where Bigger's set themse Traverse deal that was advertised online. Unfortunately, due to a mixup, the vehicle was not there when we visited. This is where Bigger's set themselves apart. Not only did they apologize, but they went out of their way to acquire us a similar vehicle at a similar price. The staff was friendly, low pressure, and extremely competent. The experience was nothing less than spectacular and we are now driving a very nice 2012 Traverse. In addition, I really want to give a shout-out to Ryan Thomas for all the time and energy he put into providing excellent service. Moving the the vehicle from Detroit in the early AM, then taking the time to walk us through the sale in the late evening. Between him, Dave, and Bob, we couldn't have asked for more friendly and competent service. We will definitely come back when it's time to replace our smaller vehicle and plan to recommend this dealer to others. More

WAS ABLE TO SEE AND DRIVE EXACTLY WHAT I WAS LOOKING FOR. I WAS NOT PUSHED INTO BUYING OR LOOKING AT SOMETHING I WASNT INTERESTED IN AS I HAVE BEEN AT OTHER DEALERS. GREAT PEOPLE TO WORK WITH AND GOT A GREAT I WAS NOT PUSHED INTO BUYING OR LOOKING AT SOMETHING I WASNT INTERESTED IN AS I HAVE BEEN AT OTHER DEALERS. GREAT PEOPLE TO WORK WITH AND GOT A GREAT CAR WITH A GOOD DEAL. More

This was the best car buying experience that we've ever experienced. Everyone at Biggers was friendly, knowledgeable and helpful. We drove 2.5 hours to get to the dealership and they made it worth our time experienced. Everyone at Biggers was friendly, knowledgeable and helpful. We drove 2.5 hours to get to the dealership and they made it worth our time. I would highly recommend them. More

This was the best car buying experience ever! When I first pulled in to the dealership, I was only going to take a look around, and see what they had on the lot. When Mark came out to talk to me, it too first pulled in to the dealership, I was only going to take a look around, and see what they had on the lot. When Mark came out to talk to me, it took him no time to assess my needs. Within 15 minutes I was test driving the vehicle I did eventually purchase (it was a weekend). The process was hassle free, straight forward and very easy going. The management team was great as well. It doesn't stop there! I purchased the car on Monday, and Mark, my sales person, called with a follow up to make sure I was enjoying my new vehicle, as well as to provide additional information on a question that was asked during my visit. How many times has someone purchased a car, and the sales person moved right along to the next customer, never to hear from them again. Not in this case. I truly feel good about my whole experience. I would highly recommend Biggers Chevrolet to family, friends, and co-workers who are in the market for a new car. Please ask for Mark! More

The overall customer service I received in this dealership is superb. I went to a lot of dealerships before and by far this is the best one of them all when it comes to customer service. I would re dealership is superb. I went to a lot of dealerships before and by far this is the best one of them all when it comes to customer service. I would really want to acknowledge Jeff for helping me in choosing the car that I leased. He was very courteous and friendly, very nice guy. More

I have never had a better buying experience than this. I would recommend Biggers to anyone who is interested in buying a new or used car. They have a great selection of cars ranging from brand new to slight would recommend Biggers to anyone who is interested in buying a new or used car. They have a great selection of cars ranging from brand new to slightly used. I bought a 2008 Pontiac G6 GXP which I love!! The wonderful man who helped me was Jim Burgess. He was extremely nice and very knowledgeable. I had an issue with my XM radio and Jim worked tirelessly to get it working. He kept in contact with me everyday while I was out of town in order to get me a car upon my return. I would for sure recommend him to anyone who is interested in buying a car. As for the other staff of Biggers, they were all so sweet, inviting, and knowledgeable. Biggers is a great place to purchase a car. More

Jim was amazing! I look for a new truck at several dealerships I appreciate the straightforward approach and professionalism I experience with Jim. He was highly knowledgeable and friendly. This was p dealerships I appreciate the straightforward approach and professionalism I experience with Jim. He was highly knowledgeable and friendly. This was probably the most seamless and easiest vehicle purchase experience I have ever had. The sales manager and finance manager also made this process extremely easy. Highly recommended!!! More

To Biggers Chevrolet, Just a short note to say thank To Biggers Chevrolet, Just a short note to say thank you to everyone for the surprisingly comfortable purchasing experience of our Traverse yesterda To Biggers Chevrolet, Just a short note to say thank you to everyone for the surprisingly comfortable purchasing experience of our Traverse yesterday! Because we had already established the price via the internet, the sale was so much easier that we were not overwhelmed with the rest of the details of the purchase. Our Salesman Gary Tolton was extremely helpful (and patient when we changed colors.) In addition to the attention we were shown last night, the Sales staff has always been courteous and helpful even if we are just passing through the showroom. I would also like to commend the Service Department; they make sure we always receive excellent service and care of our vehicles! Thanks again, Martin & Judith South Elgin, IL More