Big Star Hyundai - Service Center

They do not keep their promises! Do not get your car from them! The worst Service department of any I have experienced. We have bought 6 Hyundai cars over the years but this deale Do not get your car from them! The worst Service department of any I have experienced. We have bought 6 Hyundai cars over the years but this dealership is the absolute worst. They were happy to take our month for the purchase, and the made many promises about "being there for us" for any issues but when we had a problem after only a month, they told us the earliest appointment we could get would be 6 weeks out. When we tried to say it was urgent, the Service "manager" told us we could to anywhere else we choose. I asked for the General Manager and the service manager told me that would do us no good since he did not report to him. More

Friendly service department, and knowledgeable staff. Great accommodations for customers such as vending machine with snacks and drinks. And complimentary water bottles Great accommodations for customers such as vending machine with snacks and drinks. And complimentary water bottles More

Steffy did a great job explaining what needed to be done to my vehicle. I appreciate the communication that was received while my car was being worked on. to my vehicle. I appreciate the communication that was received while my car was being worked on. More

This is the 3rd time you’ve sent this, please take auto send off. . Servcice was great thank you! send off. . Servcice was great thank you! More

They were very professional the only complaint I had was the time. Was not warned it would take about 3 hours. But was happy with the bonus of getting my car washed the time. Was not warned it would take about 3 hours. But was happy with the bonus of getting my car washed More

Great customer services and ready to assist. Returns calls and very knowledgeable. Great team player. Returns calls and very knowledgeable. Great team player. More

Everything is fine but I think there is room for improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. improvement. Looks like service desk was short staffed when I arrived. I stood in front of their desks for about 15 minutes until someone helped me. I did have an appointment but everyone was so busy with their computer, phone calls or shuffling paper. Finally someone said we will be right with you. When I left all was good but someone left their empty red Gatorade in cup holder and a dirty napkin in my door handle. I appreciate your help and hope those guys get some more help. More

Exceptional Service! I really enjoy visiting this dealership, they always have the right answer for my inquiries and go the extra mile to solve my problems. I really enjoy visiting this dealership, they always have the right answer for my inquiries and go the extra mile to solve my problems. More

🙂🙂🙂🙂🙂 Welcome back Billy You get five stars Keep up the good work Billy God Bless up the good work Billy God Bless More

It's very frustrating to go for your matinence that is under warranty only be told your vehicle needs $500 -$600 worth of matinence....then pushed to get it. under warranty only be told your vehicle needs $500 -$600 worth of matinence....then pushed to get it. More