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Big Star Hyundai - Service Center

Friendswood, TX

4.4
616 Reviews
Call Service Center (281) 819-4846

616 Reviews of Big Star Hyundai - Service Center

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October 28, 2024

Went to get new vehicle since the original one was not operating properly. Thought they had everything ready and we only needed to sign papers. Ended up having to be there 3+ hours because they were not r More

by sablaturac
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devante Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot the other name
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Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 27, 2024

It took 3 hours for an oil change and “complimentary car wash” I’m not sure my car was actually washed because there was still dirt and bird poop on it. I’m also upset because when I bought my car it had a More

by kvilla87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio?
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Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 27, 2024

Service department was fast, courteous and very thorough. Gave good explanations. Returned the vehicle clean inside and out. More

by B-PEARCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 27, 2024

Not very customer friendly in service dept , poor communication, extra long wait time for service More

by ditrapanik.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 27, 2024

Great professional service and patience. I really appreciate Ms Rose Rodriguez for working with me More

by odessa1959stanford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Rodriguez
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Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

The employees always work hard to address our issues or concerns in a timely manner. Thank You Big Star Hyundai. More

by trogers100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 26, 2024

Did not have a total for my AAA discount on the bill. Not happy to have it brake grommet which cost six dollars and almost 400 labor. Look like a 15 minute job. More

by markregister0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

Oct 30, 2024 -

markregister0 responded

Picked up my car on Wednesday, 23 October. Broke down on me five or six times on my way home which is only 15 miles. I AAA Service wrecker driver, replace the fuse for the brake light switch, car was working as it should for about five days. Just today it broke down on me three times. With the same error.

Oct 30, 2024 -

Big Star Hyundai responded

Sorry to hear that you are having ongoing issues. The electrical concerns that your vehicle had been having were traced to the faulty brake pedal and a bad battery. The brake pedal was activating your brake light which was in turn continually draining the battery causing battery degradation. We also recommended battery replacement, but that service was declined. If you wish to have this repair completed to match our diagnosis, please reach out to us directly and we would be happy to get that scheduled.

Oct 31, 2024 -

markregister0 responded

My battery doesn’t seem to be the problem. Brake light switch fuse is shutting down the car while driving down the road. I expect this to be covered under warranty to repair.

October 25, 2024

Every thing was fine. Wait time was much longer than expected though. That was unfortunate More

by ajtexans02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 25, 2024

Fast friendly and love the videos and communication The lift was also on time and very convenient More

by GATUBELLA05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall their names but everyone was great
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Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

October 25, 2024

Adrian is always helpful. Very professional. Never pushy. Will always bring car into Big Star More

by sleeplessinillinois76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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