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Big Star Hyundai - Service Center

Friendswood, TX

4.3
825 Reviews
Call Service Center (281) 819-4846

825 Reviews of Big Star Hyundai - Service Center

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April 28, 2024

I love I got my car here the service is always friendly. . this last time was the longest I ever waited for an oil change. 5 hours. But Kaleb filled my tank.. for the long wait More

by Crysstal1384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 28, 2024

Big Star is a wonderful place to be and they are very kind and professional More

by JAVEJAKO1618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 27, 2024

The employees were all very welcoming and attending to my concerns. I really enjoyed the service provided highly recommended! More

by DELANIE485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Hartung, zzBilly zzWilliams
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Apr 29, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 27, 2024

They are very nice Clean place good custer service and every helpful there no other place I would go More

by reginavasquez69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzDevante zzJones
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Apr 29, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 24, 2024

Sabrina was great with everything from service to providing notifications and continuing to provide service after my actual service! More

by tracey.j.sullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabrina
Report | Print
Apr 29, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 22, 2024

Service was great but the wait time was too long. It took approx 2 1/2 hrs for an oil change and tire rotation. More

by suelajw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Apr 29, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for the wait, we agree that a simple oil-change & rotation should not take that long. Please reach out to me directly at kohly@bigstarhyundai.com as I would like to learn some additional details. Kohl Young, Service Director.

April 20, 2024

Billy was very courteous and was in constant communication with me regarding my vehicle and the parts needed. More

by ofeliadeleon45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Report | Print
Apr 22, 2024 -

Big Star Hyundai responded

Thank you fpr your business and your review!

April 20, 2024

Billy is great! ! There is a line backed up when checking in, and he is always patient and thorough and goes every thing that is wrong with your vehicle and what the More

by danamkuhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Report | Print
Apr 22, 2024 -

Big Star Hyundai responded

Thank you fpr your business and your review!

April 19, 2024

Everyone was pleasant and easy to work with. Prices are too xxxx high...much like other dealerships. More

by msaxton1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Hartung
Report | Print
Apr 29, 2024 -

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

April 17, 2024

Brian at the service desk was amazing! He took great care of us and kept us updated through every step of our service. More

by caitlinshimfessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian at service
Report | Print
Apr 18, 2024 -

Big Star Hyundai responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

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