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Big Star Hyundai - Service Center

Friendswood, TX

4.4
614 Reviews

614 Reviews of Big Star Hyundai - Service Center

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November 03, 2024

This was my first time using Big Star I was unfortunately disappointed with my experience. More

by shanfra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at kohly@bigstarhyundai.com. Kohl Young, Service Director.

November 02, 2024

They are really trying to look out for the customer here. I appreciate that. Especially the loaner. More

by Pk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison in loaners
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 02, 2024

I WAS VERY PLEASE HOW THE GENERAL SALES MANAGER CHRIS RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. More

by barrideaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Nov 05, 2024 -

barrideaux responded

Thanks for all the support that you guys gave me...

Nov 05, 2024 -

barrideaux responded

Thanks very much go with peace...

Nov 05, 2024 -

barrideaux responded

Big Star Hyundai Good Dealer to purchase a car with

November 01, 2024

Every time I visit big star I met with the best of Representatives with a smile and giving much knowledge about my vehicle the service is great the staff is always on top and I appreciate all the effo More

by MRKJBROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Diosdado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

Service was fast and easy! They provided Lyft to wait at the nearby mall. Will definitely continue to get my services done with them! More

by faby_padilla33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Diosdado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

The service department is exemplary. All services performed on time and my wait time was short. More

by TOMBATES1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 01, 2024

The service men did an excellent job and helped suggest maintenance that would help with the longevity of my vehicle. It was much appreciated! They were also friendly and timely. More

by leylamom89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

I took my car in for an oil change and was offered a complimentary car wash! The service was estimated at 2 hours and they had me out in less than an hour. Great experience, quick and friendly service! More

by brittneelippe242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

The new place is awesome and nice employees! Love the cleanliness and the atmosphere of it! More

by MELANIE0968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 31, 2024

They have provided a timely reminder for maintenance service and hospitality. In addition, They offered 3- year free oil changes and car washing during service. More

by MI_HYANG_HONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Clinger for advisor information
Nov 04, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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