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Big Star Hyundai - Service Center

Friendswood, TX

4.3
735 Reviews

735 Reviews of Big Star Hyundai - Service Center

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August 23, 2024

Had a good experience with Kaleb in your service department for car oil change. Service was prompt and well done. More

by knpfalgout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 23, 2024

I had the vehicle towed in due to engine failure. Billy was very professional and explained the process to determine cause of the problem. He called me back in a few days and stated the vehicle was More

by montymayor1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 23, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 20, 2024

The Big Star dealership is the only dealership I bring my 2020 Sonata. I trust them only! Won is the service representative I work with...I only bring my car in for service when he is working that day😀 More

by Sis Mavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 19, 2024

Nice clean atmosphere, employees were great! Will be visiting again and let friends know how great the experience was. More

by MARCUSGARY614
Recommend Dealer
Yes
Employees Worked With
Arnaldo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzRandol zzManjarrez
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 19, 2024

I got a 5000 interval service. It was fine. Very busy place, so plan to drop off your vehicle. They will arrange a free ride service if you need it. More

by davehein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kohl Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 19, 2024

Nice people from the person who set my appointment, to my specialist Billy. I also like the video I received of what was happening with my vehicle. More

by naiela1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Aug 20, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 19, 2024

Using this dealer since 2007, but prices for services have gone up so much I feel like I’m being ripped off. There’s no reason to take advantage of your customers this way. I’m looking for a different m More

by CMANZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your review. We share your concern for rising consumer prices and the rising costs of doing business. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement.

August 19, 2024

They take pretty good care of me every time. I go straight to Juan and it's smooth sailing from there. More

by MICHAELANDERSON658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

August 18, 2024

It was alsome, if there any where to take my car for service that's the place to be, their shuttle takes you where ever you need to go and pick you up when your car is ready.i just love my time thete. More

by HOMEZELLARUSSELL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

August 18, 2024

Excellent service and customer support Kept updated on timing of service!! I will return for service at this location!!! More

by e.i.sierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Big Star Hyundai responded

Thank you for your business and your review! We are truly humbled by your kind words.

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