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This rating includes all service center reviews, with more weight given to recent reviews.
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722 Reviews of Big Star Hyundai - Service Center
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December 30, 2024
Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. The service advisors are really friendly. Will continue to use this dealership in the future. More
by B269589
Verified Customer
December 30, 2024
Juan was efficient at getting me in quickly and making sure my repair was done in the timeframe he quoted. Everyone was super friendly and helpful. sure my repair was done in the timeframe he quoted. Everyone was super friendly and helpful. More
by melissafer
Employees Worked With
December 30, 2024
Bryan was prompt and on time. He had some pertinent information concerning the wheel alignment. The service was pretty much on time. He had some pertinent information concerning the wheel alignment. The service was pretty much on time. More
by dchilds2
Employees Worked With
December 30, 2024
Excellent experience at Big Star. Communicated well. Really nice folks but best of all very professional. Communicated well. Really nice folks but best of all very professional. More
by Bcsam
Employees Worked With
December 30, 2024
Paul at Big Star Hyundai’s service department was fantastic! He was super friendly, informative, and took the time to explain everything clearly. Great customer service—highly recommend! Waiting 3 fantastic! He was super friendly, informative, and took the time to explain everything clearly. Great customer service—highly recommend! Waiting 3 hours for an oil change, now that was no bueno. But that wasn't his fault. More
by cdawn2500
Employees Worked With
December 30, 2024
Good service and low prices. Good quality service for Hyundai vehicles love this car dyller Good quality service for Hyundai vehicles love this car dyller More
by 1034714
Employees Worked With
December 29, 2024
Great service 😃. Everything was done in a timely manner, and service was very friendly! Thanks Everything was done in a timely manner, and service was very friendly! Thanks More
by JACKZMASTERS
Employees Worked With
December 29, 2024
Really Quick service with great video updates. Lobby area very clean with great hot chocolate Lobby area very clean with great hot chocolate More
by sjackson1722
Employees Worked With
December 29, 2024
Very professional friendly service and willing to answer your questions great service and professional friendly your questions great service and professional friendly More
by wlewis5719@gmail.com
Employees Worked With
December 29, 2024
The customer service was terrible. There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answ There was no communication between the dealership and myself. I had to constantly call to get an update on my vehicle and when I did call no one answered the phone. Another family member called and got answers before I even did. I had to go to the dealership twice to ask about my car and they looked at my like I was talking nonsense. When I asked about a loaner car they stated they only did rentals and that it was a month long wait list. When I asked to talk to the manager, Stephanie stated that he was not there and that she would get a hold of another manager but never got one and left. I was told to come the following morning to speak to the manager. I got upset because it could’ve been a phone call conversation. I had to Uber 30 mins for them to tell me they could not help me. Overall, BIG STAR HYUNDAI is terrible at communicating with their clients. More
by cancholaleslie
