Big Star Hyundai - Service Center

Great service great experience friendly service advisors excellent customer service been customer for almost 5 Years excellent customer service been customer for almost 5 Years More

Did not address all issues with what vehicle was originally brought in for, excuses made. originally brought in for, excuses made. More

I appreciate Mr. Juan. He’s experience in the job. I was glad to have him help me when I got there. Juan. He’s experience in the job. I was glad to have him help me when I got there. More

Took close to 3 hours for an oil change. Had to go back the next day due to an oil leak. Mechanic forgot to take the seal of the old oil filter when putting new one on. Spent another c Had to go back the next day due to an oil leak. Mechanic forgot to take the seal of the old oil filter when putting new one on. Spent another couple hours total at the dealership and had to fill out paperwork etc. to get a loaner car for a day. More

Check engine light was on for 2 weeks before bringing to Big Star,once in your possession the light did not come on and I did not want to pay $199 diagnostic fee. Big Star,once in your possession the light did not come on and I did not want to pay $199 diagnostic fee. More

Excellent customer service! Extremely helpful! Waiting area was nice and had refreshments for guests. Will definitely return. Extremely helpful! Waiting area was nice and had refreshments for guests. Will definitely return. More

I have had the pleasure of working with Mr. Chadwell since purchasing my Santa Fe about a year ago. Throughout this time, he has consistently provided exceptional customer service, going above Chadwell since purchasing my Santa Fe about a year ago. Throughout this time, he has consistently provided exceptional customer service, going above and beyond to ensure both my vehicle and I are well taken care of. His attention to detail, prompt communication, and willingness to address any concerns have made the experience seamless and stress-free. I greatly appreciate his professionalism, dedication, and commitment to delivering top-tier service. More

The staff was knowledgeable on their products and presented their vehicle ad customer care package throughly. presented their vehicle ad customer care package throughly. More

Bryan was very helpful! He mentioned some work that needed to be done to my vehicle. He helped me set it up and offered to drive me somewhere until the services were done! W He mentioned some work that needed to be done to my vehicle. He helped me set it up and offered to drive me somewhere until the services were done! Will definitely bring my vehicle back! More

Little disappointed. Was supposed to get oil change and tire rotation. And apparently didn’t get the tire rotation! Plus it took me making 2 appointments to get it done. Was supposed to get oil change and tire rotation. And apparently didn’t get the tire rotation! Plus it took me making 2 appointments to get it done. More