Back

Big Star Hyundai - Service Center

Friendswood, TX

4.3
733 Reviews

733 Reviews of Big Star Hyundai - Service Center

Sort by
October 01, 2024

The sales person was great help but they offered a 250 dólar gift card and haven’t received it yet after a month of asking for what was promised I’m tired of asking. More

by solisjrcarlos1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact so that I can remedy your Gift Cards concern. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

October 01, 2024

Long wait. Incomplete service. The oil change was completed but the tires were not rotated. More

by ifb76
Recommend Dealer
No
Employees Worked With
zzNatalie zzDiosdado
Oct 03, 2024 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Please reach out to me directly with your best contact information so that I may better address your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

October 01, 2024

Good experience so far. I always come back to do my business. Will be coming back More

by christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzNatalie zzDiosdado
Oct 03, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 30, 2024

Brandon Sandoval was patient and cared for us even though we were the last customers to leave for the day. Brandon's service was very friendly, and we appreciate his kindness. Even though one of the features More

by OBLANCO74
Recommend Dealer
Yes
Employees Worked With
Brandon Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 30, 2024

Great experience. Very knowledgeable. Helped with all my questions and concerns about the car. Overall Great experience More

by nubynubs09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Shurafa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Rodriguez
Oct 03, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 30, 2024

Great service. Will continue to use this dealer. Friendly people at the desk and very helpful More

by B269589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 30, 2024

Always a pleasure working with the staff very sweet and accommodating to my needs. Excellent customer service and great communication. More

by MPERKINS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : not sure the name for my service advisor but very helpful
Sep 30, 2024 -

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 30, 2024

Service was quick and easy Adrian really helped and explained the process simply. Thank you More

by HRIVERA0221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
Oct 03, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 30, 2024

I am very pleased with the quality and performance of the service at Big Star. More

by SAKUSA456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 30, 2024

Great staff. Friendly and accommodating. Worked well with each other too. Called other dealership closer to me. Was not accommodating and rude. Called you guys More

by jonihaddox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

...
27
...