Big Star Hyundai - Service Center

I was taken care of from the time I showed up to the time left for my routine services. left for my routine services. More

Buena atención al cliente, cumpliendo con requerimientos del cliente un lugar que recomendaría a la gente del cliente un lugar que recomendaría a la gente More

Bryan was a wonderful agent and kept me informed of all the findings that was detected from my visit. the findings that was detected from my visit. More

The service department is stretched too thin. On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a seco On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a second appointment until they already had my car for two days. I was called to pick up my car and there were parts of the engine (covers) that were in the trunk. Also, the inside of the back seat had grease marks and the car was not detailed. More

My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still had the car on the lot. We ended up making a trip to Friendswood, which is about 30 minutes for us and was greeted by the sales manager, who said that our salesperson was bringing the car out for us to look at, didn't love the Pearl white color so they brought out a moonlight cloud one for us. Since we had done the term on the Internet, they had the outline of the deal worked up already, but since it was a different car there was some haggling before we settled on a price. Finance guy was great very clear on all of our options. Overall, we had a great experience Thank you, Alex Jones. More

Would like to know why oil on dip stick is always maybe a quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to pick up, not a text. Other than dealership trying to sell over priced oil and gas products, service not to bad. More

Two and a half hours for an oil change. Every time I come from service it's at least this long or longer Every time I come from service it's at least this long or longer More

I am extremely pleased with the service and care every time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. More

Great dealership. The service advisors are really friendly. Will continue to use this dealership in the future. The service advisors are really friendly. Will continue to use this dealership in the future. More

Big Star Hyundai exemplifies customer service. I purchased my car there but chose to service it closer to home for years. I just can't get the quality of service they provide at my local dealershi I purchased my car there but chose to service it closer to home for years. I just can't get the quality of service they provide at my local dealership though. Traveling the extra miles to get this is 100% worth it for me! More