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Big Star Hyundai - Service Center

Friendswood, TX

4.3
817 Reviews

817 Reviews of Big Star Hyundai - Service Center

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May 01, 2025

I wasn't acknowledged when I walked in the service department but Paul was already assisting a customer. The girl next to him saw me and didn't offer to help. Until he was finished with his customer s More

by igar2006
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
May 01, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

April 29, 2025

They forgot to put my air filter cover back on and I have to come back. They left on the floor of my passenger side. More

by JACOBCRUZ18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Apr 29, 2025 -

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our service team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

April 26, 2025

Service department is subpar. Misleading and fraudulent. Service manager is dishonest and delivers fake paperwork to buyers. Overall poor customer service and communication. S More

by ROBERTOLVEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Karamitsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kohl Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Chapa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

April 24, 2025

Her communication regarding my car was very timely and being a girl not knowing anything about my car she explained everything very well. More

by Lele2630
Recommend Dealer
Yes
Employees Worked With
Steffy
Apr 25, 2025 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 24, 2025

Very friendly and prompt at answering questions asked. Service was done in a timely manner. I would recommend to anyone in need of maintenance and repairs More

by michellehalley832
Recommend Dealer
Yes
Employees Worked With
Adrian and Kohl
Apr 24, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your trust in us means a lot to the Big Star Team. We look forward to serving you again soon.

April 23, 2025

Great service. Very friendly. The ease of making an appointment is great. Great job big star More

by lascarcella
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Apr 24, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your trust in us means a lot to the Big Star Team. We look forward to serving you again soon.

April 20, 2025

The staff is always professional and efficient at servicing my vehicle. I recommend Big Star Hyundai to my family, friends, and clients. Very well operated dealership! More

by MICHAEL.MORRIS414
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Apr 22, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

April 20, 2025

The staff is always professional and efficient at servicing my vehicle. I recommend Big Star Hyundai to my family, friends, and clients. Very well operated dealership! More

by MICHAEL.MORRIS414
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Apr 22, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

April 20, 2025

This was the BEST service ever. My rep was super helpful and very pleasant always More

by yguti927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Bilcic
Apr 22, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

April 19, 2025

As always a good experience. Respect-timely-friendly. As always kindly. Paul served us before & friendly. More

by lorraine050150
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Apr 22, 2025 -

Big Star Hyundai responded

Wow, thank you for the 5-star review! We're delighted to know we exceeded your expectations. Your positive feedback motivates us to continue providing the best possible service.

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