Big Star Hyundai - Service Center

Service department doesn't respond in a timely manner. Numerous calls go unanswered. Was never offered a loaner. Diagnostic test give no information and no one including the service technician have any id Numerous calls go unanswered. Was never offered a loaner. Diagnostic test give no information and no one including the service technician have any idea what is causing the issues. Picked up my vehicle after 6 days still no clue if it is actually fixed or not. Battery light comes on when I stop and park, engine goes into accessory mode, have to go through gears, restart, then turn off vehicle More

Bryan was awesome and the service that was requested was provided in a timely manner. I will be using you all for my needed services. provided in a timely manner. I will be using you all for my needed services. More

Everything good no issues professional and nice ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

He was extremely helpful and it was a pleasant overall experience Very helpful & pleasant experience Very helpful & pleasant More

I came in for a fob. .waited 3.5 hrs to be told they dont have one...came back again and waited 2.5 hrs for a FOB!!?? .waited 3.5 hrs to be told they dont have one...came back again and waited 2.5 hrs for a FOB!!?? More

I recently visited the Hyundai service center and had a very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timel very pleasant experience. The staff was courteous, knowledgeable, and took the time to explain everything clearly. My vehicle was serviced in a timely manner, and I appreciated the regular updates during the process. The waiting area was clean and comfortable, which made the short wait more enjoyable. Overall, I’m satisfied with the quality of service and professionalism. Thank you, Hyundai team, for your excellent customer care! More

Easy drop-off, great communication, warranty and recall fixes made, easy check-out, but overall cost was a bit high. fixes made, easy check-out, but overall cost was a bit high. More

I make an appointment at 9:30 am for a simple tire rotation. Show up at 9:15 drop my car off. The girl at the desk tells me if I get my tires rotated I should get an oil change as well or else I will rotation. Show up at 9:15 drop my car off. The girl at the desk tells me if I get my tires rotated I should get an oil change as well or else I will lose My oil change that came with the protection package I paid for when I bought the car (which is completely stupid!!) fine whatever give me an oil change I’m not due for. So my mother picks me up so I don’t have to wait at The dealership I’m thinking it’ll be an hour and a half 2 hour max so I didn’t want to wait. Turns out she had a screw in her tire so she took hers to discount tire to get it patched and get her tires rotated… we were in and out within 30 mins or less. I didn’t get my car back until after 3pm… 5.5 hours later!! Absolutely ridiculous. What happens if I didn’t have someone here to be able to take me home or at this point to get my kids from school? I’m just supposed to be carless for almost 6 hours every time I need something as simple as rotating my tires or changing my oil ? Unacceptable!! Plus the girl at the desk is so rude and not friendly at all. When I bought my car they never gave me my car floor mats.. I’ve asked several times and nobody can seem to help or even pretend they care. I’m so over Big Star Hyundai and will not do business here after my service plan is done. Also let me add last time I left a bad review the manager reached and told me to email him so he could address my issue I did and he has yet to respond and that was months ago. More

I appreciated the representative consideration, I was told I was going to have to wait 3 hrs with scheduled appointment. My vehicle was ready in less than the time I was told. told I was going to have to wait 3 hrs with scheduled appointment. My vehicle was ready in less than the time I was told. More

Nick did a great job, he made my life easier and the turnaround was really fast/ turnaround was really fast/ More