Big Star Hyundai - Service Center

Customer service was as good as it can get being informed of any updates and necessary services of any updates and necessary services More

Not particularly happy with service provided. Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue Explained perceived problem, but something else was adjusted. Supposedly, the technician test-drove the car after the service and assessed the issue was fixed. It wasn't. More

Big Star Hyundai employees are always very kind and professional. The service provided is always quality service. professional. The service provided is always quality service. More

The guys at the service department for the most part were great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations great. They understood my frustration and after weeks of waiting for the part they finally decided to think outside the box and call other locations to find a part for my vehicle. I only wish they had better communication, they didnt inform me my car had hail damage until the day I picked up my vehicle. More

Ibra was a phenomenal person to work with! The process went smoothly, and I couldn’t ask for a better car! The process went smoothly, and I couldn’t ask for a better car! More

It was ok but I didn’t know they was go charge me 700 for three new tires and rotate them three new tires and rotate them More

The service center at Big Star Hyundai is full of incompetent LIARS. How many times do I need to take my car in for the SAME RECALL before they finally replace the part?! I was assured when I made th incompetent LIARS. How many times do I need to take my car in for the SAME RECALL before they finally replace the part?! I was assured when I made the appointment that the part would be there, just for me, in time for my appointment so that I wouldn't have to make multiple appointments again. GUESS WHAT?! They didn't have the part for my appointment, and they did not tell me this when I dropped off my car for said appointment. I have left messages and emails for a manager to call me and no one has reached out. Not only that, but they did my oil change and tire rotation, and "didn't have time" to wash my car and left the window and windshield FILTHY and full of fingerprints. Absolutely ridiculous. More

They give you an free uber ride if no one will pick you up and picking up the vehicle. up and picking up the vehicle. More

My experience with Big Star Hyundai is always a pleasant one. The staff members are so nice and friendly. They make sure to explain everything to ensure you understand. one. The staff members are so nice and friendly. They make sure to explain everything to ensure you understand. More

Service is always excellent. Adrian Chapa makes the process easier. This dealership is very good. Adrian Chapa makes the process easier. This dealership is very good. More